Carbonite Safe vs. CrashPlan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite Safe
Score 10.0 out of 10
N/A
Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.
$83.99
per year
CrashPlan
Score 8.4 out of 10
N/A
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
$2.99
per month
Pricing
Carbonite SafeCrashPlan
Editions & Modules
Basic
$83.99
per year
Plus
$119.99
per year
Prime
$149.99
per year
CrashPlan Essential
$2.99
per month
CrashPlan Professional
$88
per year
CrashPlan Enterprise
$108
per year
Offerings
Pricing Offerings
Carbonite SafeCrashPlan
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Carbonite SafeCrashPlan
Considered Both Products
Carbonite Safe
Chose Carbonite Safe
We use Mozy in this client setting because he was more familiar with the user interface and workflow than the other products.
Chose Carbonite Safe
Mozy Pro is a great product for entry level and small businesses. It provides simple, effective backups with little to no technical expertise being required by the end users to benefit from it. I found that Code42's CrashPlan, was better when our storage needs increased …
Chose Carbonite Safe
Mozy provides more enterprise features such as AD integration, but CrashPlan has better plans when backing up large amounts of data. Additionally when restoring data, CrashPlan displays file versions as a drill down on each file making it easy to find a specific version you are …
CrashPlan
Chose CrashPlan
Mostly the price is what drew me to CrashPlan -others I have used are expensive per GB storage and difficult to manage. Carbonite was costing $1000.00 a year for 1 server with 2 TB of data. CrashPlan helps keep down the cost and the client spends much less time paying me to …
Chose CrashPlan
We compared CrashPlan with other choices and they were either too expensive or didn't have the backup capacity we required at the time. For lack of a better solution, we were very close to signing with Mozy, and this was years ago when CrashPlan was still a new player in the …
Chose CrashPlan
CrashPlan seems like it is much more geared towards enterprises and organizations than either Carbonite or Mozy. There are many more features that enterprises can use.
Chose CrashPlan
We tried out both Mozy and Carbonite before choosing Crashplan - it was the simplicity and power of the backup application that led us to pick Crashplan. Backups and restores just made sense and the application was organized in a way that was easy to navigate and understand. …
Chose CrashPlan
I switched to CrashPlan from Mozy roughly two years ago to get away from an arduous provisioning process and a per-GB pricing model. We were looking for something that was reliable and something that we could price consistently so that our customers wouldn't be surprised by a …
Chose CrashPlan
We tried (actually purchased) one of these competitors first and had a terrible restore experience on a laptop used by one of our VPS. We tried CrashPlan and once we did, we bought it immediately.
Top Pros
Top Cons
Best Alternatives
Carbonite SafeCrashPlan
Small Businesses
Backblaze B2 Cloud Storage
Backblaze B2 Cloud Storage
Score 9.6 out of 10
Backblaze B2 Cloud Storage
Backblaze B2 Cloud Storage
Score 9.6 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite SafeCrashPlan
Likelihood to Recommend
9.0
(11 ratings)
8.9
(83 ratings)
Likelihood to Renew
5.9
(2 ratings)
9.9
(2 ratings)
Usability
-
(0 ratings)
9.8
(3 ratings)
Support Rating
10.0
(2 ratings)
5.0
(8 ratings)
Implementation Rating
-
(0 ratings)
9.7
(2 ratings)
User Testimonials
Carbonite SafeCrashPlan
Likelihood to Recommend
Carbonite, an OpenText company
Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.
Read full review
CrashPlan
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
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Pros
Carbonite, an OpenText company
  • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
  • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
  • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
Read full review
CrashPlan
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
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Cons
Carbonite, an OpenText company
  • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
Read full review
CrashPlan
  • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
  • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
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Likelihood to Renew
Carbonite, an OpenText company
For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment
Read full review
CrashPlan
No other product works as well.
Read full review
Usability
Carbonite, an OpenText company
No answers on this topic
CrashPlan
Overall, it is simple to use, lightweight, and effective.
Read full review
Support Rating
Carbonite, an OpenText company
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
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CrashPlan
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
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Implementation Rating
Carbonite, an OpenText company
No answers on this topic
CrashPlan
Very easy to follow the install guide.
Read full review
Alternatives Considered
Carbonite, an OpenText company
Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
Read full review
CrashPlan
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
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Return on Investment
Carbonite, an OpenText company
  • Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
  • Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.
Read full review
CrashPlan
  • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
  • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
  • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
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ScreenShots