What users are saying about
140 Ratings
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

    Data Center Backup

    8.6

    Carbonite Server

    86%

    CrashPlan

    Feature Set Not Supported
    N/A
    Carbonite Server ranks higher in 14/14 features

    Universal recovery

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Live recovery

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Recovery verification

    7.9
    79%
    7 Ratings
    N/A
    0 Ratings

    Business application protection

    10.0
    100%
    14 Ratings
    N/A
    0 Ratings

    Multiple backup destinations

    10.0
    100%
    15 Ratings
    N/A
    0 Ratings

    Incremental backup identification

    10.0
    100%
    19 Ratings
    N/A
    0 Ratings

    Backup to the cloud

    10.0
    100%
    20 Ratings
    N/A
    0 Ratings

    Deduplication and file compression

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Snapshots

    9.9
    99%
    10 Ratings
    N/A
    0 Ratings

    Flexible deployment

    7.9
    79%
    9 Ratings
    N/A
    0 Ratings

    Management dashboard

    7.5
    75%
    9 Ratings
    N/A
    0 Ratings

    Platform support

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Retention options

    7.7
    77%
    11 Ratings
    N/A
    0 Ratings

    Encryption

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Code42 CrashPlan is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.0

    Carbonite Server

    90%
    35 Ratings
    9.2

    CrashPlan

    92%
    82 Ratings

    Likelihood to Renew

    4.8

    Carbonite Server

    48%
    6 Ratings
    9.9

    CrashPlan

    99%
    2 Ratings

    Usability

    5.5

    Carbonite Server

    55%
    1 Rating
    9.8

    CrashPlan

    98%
    3 Ratings

    Support Rating

    5.5

    Carbonite Server

    55%
    2 Ratings
    8.6

    CrashPlan

    86%
    14 Ratings

    Implementation Rating

    6.4

    Carbonite Server

    64%
    2 Ratings
    9.7

    CrashPlan

    97%
    4 Ratings

    Likelihood to Recommend

    Carbonite Server

    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    This is a great Cloud backup solution. The cost is low, the bandwidth is managed well within the application, and the footprint for the client on a machine is very small and provides a notification menu icon with info about what is happening now or very recently. This does not backup to anything locally, so if that is a requirement, it will not meet that need. It used to be able to backup from one machine to another remote machine at one time, but now it is only cloud-based.
    Jason Lane | TrustRadius Reviewer

    Pros

    Carbonite Server

    • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
    • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
    • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
    Shea Taylor | TrustRadius Reviewer

    CrashPlan

    • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
    • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
    • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
    • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
    Liz Wade | TrustRadius Reviewer

    Cons

    Carbonite Server

    • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
    • The Exchange DAG backup should support instead of configuring each exchange server.
    • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
    • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
    • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
    • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
    • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
    • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
    Aaron Pinsker | TrustRadius Reviewer

    Pricing Details

    Carbonite Server

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $1,300.08 per year

    Carbonite Server Editions & Modules

    Edition
    Power800.041
    Ultimate1,300.081
    1. per year
    Additional Pricing Details
    Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

    CrashPlan

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    CrashPlan Editions & Modules

    Edition
    Standard$61
    Premium$91
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    Carbonite Server

    Carbonite Server 4.8
    Based on 6 answers
    We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    CrashPlan 9.9
    Based on 2 answers
    No other product works as well.
    Clifford Goeke | TrustRadius Reviewer

    Usability

    Carbonite Server

    Carbonite Server 5.5
    Based on 1 answer
    Product needs a lot of improvements in some features like Cloud and Reporting.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    CrashPlan 9.8
    Based on 3 answers
    Overall, it is simple to use, lightweight, and effective.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Carbonite Server

    Carbonite Server 5.5
    Based on 2 answers
    Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    CrashPlan 8.6
    Based on 14 answers
    Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Carbonite Server

    Carbonite Server 6.4
    Based on 2 answers
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Anonymous | TrustRadius Reviewer

    CrashPlan

    CrashPlan 9.7
    Based on 4 answers
    Very easy to follow the install guide.
    Michael Stepetic | TrustRadius Reviewer

    Alternatives Considered

    Carbonite Server

    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Robb Glietz | TrustRadius Reviewer

    CrashPlan

    We've been using Nakivo and Code42 together. It works great as we are able to have the peace of mind of having data backed up offsite (Code42) and locally (Nakivo) I found this combo worked better than the costly and complicated setup of both Unitrends and Zerto. My biggest complaint about Zerto is the inability to easily change drive size on a source and having the corresponding backup drive destination match that change or being able to make that change easily without having to re-sync the whole share across the WAN. Not only do we end up saving the frustration, but we saved money in the process. By leveraging existing storage space and Code42 not charging by the amount of data, we also save the cost of data storage.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Carbonite Server

    • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
    Timika Hite | TrustRadius Reviewer

    CrashPlan

    • Again, the initial backup resource drain makes some systems practically unusable and we never got any resolution from support on the issue.
    • It is a relatively minimal backup solution but has a lot of enterprise add-ons (at a cost of course).
    • It was easy to deploy via script and only required one pass to install. I didn't have to manually install on any system.
    Kenneth Hess | TrustRadius Reviewer

    Screenshots

    Add comparison