What users are saying about
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Carbonite Server

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
Anonymous | TrustRadius Reviewer

Infrascale Platform

Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
Vin Campbell | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Carbonite Server
8.5
Infrascale Platform
9.2
Universal recovery
Carbonite Server
8.3
Infrascale Platform
9.8
Live recovery
Carbonite Server
8.2
Infrascale Platform
8.1
Recovery verification
Carbonite Server
7.9
Infrascale Platform
8.0
Business application protection
Carbonite Server
9.6
Infrascale Platform
8.9
Multiple backup destinations
Carbonite Server
9.6
Infrascale Platform
8.2
Incremental backup identification
Carbonite Server
9.7
Infrascale Platform
9.9
Backup to the cloud
Carbonite Server
9.9
Infrascale Platform
9.9
Deduplication and file compression
Carbonite Server
7.6
Infrascale Platform
10.0
Snapshots
Carbonite Server
8.9
Infrascale Platform
10.0
Flexible deployment
Carbonite Server
7.9
Infrascale Platform
8.0
Management dashboard
Carbonite Server
7.5
Infrascale Platform
8.7
Platform support
Carbonite Server
7.5
Infrascale Platform
9.8
Retention options
Carbonite Server
7.7
Infrascale Platform
9.8
Encryption
Carbonite Server
8.5
Infrascale Platform
9.8

Pros

Carbonite Server

  • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
  • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
  • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
Shea Taylor | TrustRadius Reviewer

Infrascale Platform

  • Backups. You can customize the schedule and methods and create real snapshots for your important data.
  • White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
  • Price.
Daniel Cauley | TrustRadius Reviewer

Cons

Carbonite Server

  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
Anonymous | TrustRadius Reviewer

Infrascale Platform

  • The interface can use a serious update. It's understandable, but not modern.
  • I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
  • The restore process can be more intuitive.
Vin Campbell | TrustRadius Reviewer

Likelihood to Renew

Carbonite Server

Carbonite Server 4.8
Based on 6 answers
We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
Anonymous | TrustRadius Reviewer

Infrascale Platform

No score
No answers yet
No answers on this topic

Usability

Carbonite Server

Carbonite Server 5.5
Based on 1 answer
Product needs a lot of improvements in some features like Cloud and Reporting.
Anonymous | TrustRadius Reviewer

Infrascale Platform

Infrascale Platform 10.0
Based on 1 answer
It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
Daniel Cauley | TrustRadius Reviewer

Support Rating

Carbonite Server

Carbonite Server 5.5
Based on 2 answers
Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
Anonymous | TrustRadius Reviewer

Infrascale Platform

Infrascale Platform 9.0
Based on 1 answer
It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
Daniel Cauley | TrustRadius Reviewer

Implementation Rating

Carbonite Server

Carbonite Server 6.4
Based on 2 answers
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
Anonymous | TrustRadius Reviewer

Infrascale Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Carbonite Server

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
Robb Glietz | TrustRadius Reviewer

Infrascale Platform

I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
Vin Campbell | TrustRadius Reviewer

Return on Investment

Carbonite Server

  • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
Timika Hite | TrustRadius Reviewer

Infrascale Platform

  • Peace of mind: our entire virtual environment is backed up both onsite and offsite
  • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
Vin Campbell | TrustRadius Reviewer

Screenshots

Pricing Details

Carbonite Server

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Carbonite Server Editions & Modules

Edition
Power800.041
Ultimate1,300.081
  1. per year
Additional Pricing Details
Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

Infrascale Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infrascale Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Carbonite Server
9.1
Infrascale Platform
8.0

Likelihood to Renew

Carbonite Server
4.8
Infrascale Platform

Usability

Carbonite Server
5.5
Infrascale Platform
10.0

Support Rating

Carbonite Server
5.5
Infrascale Platform
9.0

Implementation Rating

Carbonite Server
6.4
Infrascale Platform

Add comparison