Carbonite Server vs Infrascale Platform | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 67 reviews and ratings

Score 8.3 out of 10

Based on 7 reviews and ratings

Feature Rating Comparison

Carbonite Server

Infrascale Platform

Universal recovery

Live recovery

Recovery verification

Business application protection

Multiple backup destinations

Incremental backup identification

Backup to the cloud

Deduplication and file compression

Snapshots

Flexible deployment

Management dashboard

Platform support

Retention options

Encryption

Pros

The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.

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Owner

Open Source TailorsInformation Technology and Services, 1-10 employees

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Backups. You can customize the schedule and methods and create real snapshots for your important data.
White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
Price.

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Co-Owner

Dawn till Dusk TekInformation Technology and Services, 1-10 employees

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Cons

The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
The Exchange DAG backup should support instead of configuring each exchange server.
Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 51-200 employees

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The interface can use a serious update. It's understandable, but not modern.
I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
The restore process can be more intuitive.

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IT Director

Sahadi Fine FoodsRetail, 11-50 employees

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Likelihood to Renew

Carbonite Server 4.8

Based on 6 answers

We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Carbonite Server 5.5

Based on 1 answer

Product needs a lot of improvements in some features like Cloud and Reporting.

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 51-200 employees

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Infrascale Platform 10.0

Based on 1 answer

It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.

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Co-Owner

Dawn till Dusk TekInformation Technology and Services, 1-10 employees

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Support Rating

Carbonite Server 5.5

Based on 2 answers

Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 51-200 employees

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Infrascale Platform 9.0

Based on 1 answer

It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.

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Co-Owner

Dawn till Dusk TekInformation Technology and Services, 1-10 employees

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Implementation Rating

Carbonite Server 6.4

Based on 2 answers

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

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Realtor

RE/MAX Advantage RedlandsReal Estate, 51-200 employees

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I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.

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IT Director

Sahadi Fine FoodsRetail, 11-50 employees

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Return on Investment

While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.

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Senior IT Analyst

City of LancasterGovernment Administration, 201-500 employees

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Peace of mind: our entire virtual environment is backed up both onsite and offsite
As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.

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IT Director

Sahadi Fine FoodsRetail, 11-50 employees

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Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Carbonite Server Editions & Modules

Edition

Power	800.04¹
Ultimate	1,300.08¹

per year

Additional Pricing Details

Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Infrascale Platform Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Carbonite Server

Infrascale Platform

Carbonite Server

Infrascale Platform

Carbonite Server

Infrascale Platform

Carbonite Server

Infrascale Platform

Carbonite Server

Infrascale Platform

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