Carbonite by OpenText vs. SolarWinds Storage Resource Monitor (SRM)

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Incentivized

SolarWinds Storage Resource Monitor (SRM) is pretty good at forecasting capacity consumption, which was a must for us. If you have LUNs that have high latency in a normal environment (user shares, for instance), you'll need to customize the alerts to tune out the noise. As with all SW modules and most other products, there is a time lag between what is in the console and what's happening now. Data in the console and alerts are typically 5 to 15 minutes old.

Incentivized

• Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
• Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
• Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.

Incentivized

• Unmasks storage performance metrics and gives a common dashboard for monitoring.
• A simple, intuitive interface for adding supported storage frames.
• Lineage -- "The guest OS is connected to the virtual host and the virtual host is connected to the ... wait, what LUN is that?!?" #SOLVED.

Incentivized

• While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
• A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.

Incentivized

• Issues getting SMI working correctly to monitor Compellents through SRM.
• The ability to break down alerts to a more granular level.

Incentivized

Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.

Incentivized

It has helped me prove that we need more storage as well as faster storage to management

Incentivized

Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.

Incentivized

Easy to set up and start. Out of the box alerts which you can tweak to your needs. Easy to use interfaces as well

Incentivized

I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

Incentivized

Do not have to contact support for issues often and when i do it is fast to get response and resolve my issues

Incentivized

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

Easy to use set up wizard went off without a hitch.

Incentivized

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

Incentivized

We have a full suite of SolarWinds products and did not evaluate other options for a full package. For selective monitoring we log into the devices, but this has made that much easier as we have a dashboard rather than logging into devices one at a time.

Incentivized

• We have a safety net that we didn't have before.
• Key players are now backed up through an automated system that was easy to silently install.
• The resources used impacted our exchange server negatively and slowed email until it was disabled.

Incentivized

• Real-time monitoring and alerting to surpass those of native vSphere and in some occasions, better than manufacturer written software.
• Historical monitoring of environment with charts and graphs to assist with ever changing environment loads.

Incentivized