Cardknox vs. CyberSource

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cardknox
Score 9.0 out of 10
N/A
Cardknox is an omnichannel payment gateway that can be integrated with POS systems, ERP software, e-commerce, and mobile platforms. The vendor states they offer flexible payment solutions and innovative technology to qualify transactions for the lowest interchange rates. Cardknox further states they serve thousands of partners and customers across every major industry throughout the U.S. and Canada.N/A
CyberSource
Score 7.4 out of 10
N/A
CyberSource is a payment gateway software solution acquired by and supported by Visa since 2010.N/A
Pricing
CardknoxCyberSource
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CardknoxCyberSource
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
CardknoxCyberSource
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.7 out of 10
Amazon Pay
Amazon Pay
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CardknoxCyberSource
Likelihood to Recommend
10.0
(3 ratings)
6.3
(9 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
User Testimonials
CardknoxCyberSource
Likelihood to Recommend
Cardknox
We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
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Visa
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
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Pros
Cardknox
  • Customer support is fantastic
  • Payment technology is the best I've seen in payment industry.
  • The solution is very comprehensive and flexible for our demanding needs.
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Visa
  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
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Cons
Cardknox
  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.
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Visa
  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
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Usability
Cardknox
Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
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Visa
No answers on this topic
Support Rating
Cardknox
We have direct access to their support team. They have 24/7 support and are always able to help when we contact them
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Visa
No answers on this topic
Alternatives Considered
Cardknox
We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
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Visa
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
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Return on Investment
Cardknox
  • Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
  • It is much faster and smoother to find and charge a card when necessary.
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Visa
  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
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ScreenShots

Cardknox Screenshots

Screenshot of The Cardknox Merchant Portal, a self-service platform for seamless management of payment activity