What users are saying about
3 Ratings
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Top Rated
189 Ratings
3 Ratings
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Score 10 out of 100

PayPal Payments

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Top Rated
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Cardknox

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
Anonymous | TrustRadius Reviewer

PayPal Payments

Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
Jawaid Hameed | TrustRadius Reviewer

Pros

Cardknox

  • Customer support is fantastic
  • Payment technology is the best I've seen in payment industry.
  • The solution is very comprehensive and flexible for our demanding needs.
Robert Brinton | TrustRadius Reviewer

PayPal Payments

  • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
  • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
  • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
Jessica Alvarez | TrustRadius Reviewer

Cons

Cardknox

  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.
Jim Broughton | TrustRadius Reviewer

PayPal Payments

  • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
  • The PayPal logo on the checkout page can be kind of large and obtrusive.
  • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
Blake Baron | TrustRadius Reviewer

Usability

Cardknox

Cardknox 10.0
Based on 1 answer
Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
Anonymous | TrustRadius Reviewer

PayPal Payments

No score
No answers yet
No answers on this topic

Support Rating

Cardknox

Cardknox 10.0
Based on 3 answers
We have direct access to their support team. They have 24/7 support and are always able to help when we contact them
Robert Brinton | TrustRadius Reviewer

PayPal Payments

PayPal Payments 5.3
Based on 11 answers
Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cardknox

We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
Jim Broughton | TrustRadius Reviewer

PayPal Payments

PayPal [Payments] is the most popular payment processor on the internet and the most accepted by businesses and users, besides that allows you to instantly transfer money to almost anywhere in the world and in different currencies, besides that it is also affiliated with many banks which makes it a strongly supported processor, centralized and protected which generates confidence and security to both large companies and individuals.
marina odyuo | TrustRadius Reviewer

Return on Investment

Cardknox

  • Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
  • It is much faster and smoother to find and charge a card when necessary.
Anonymous | TrustRadius Reviewer

PayPal Payments

  • In the past year we've lost a couple hundred dollars due to cancelled payment agreements
  • Due to the large percentage who choose PayPal Payments, it's brought in thousands in sales that may have been abandoned otherwise
  • Customers trust PayPal Payments and some feel more comfortable with it rather than putting in their credit card info. It's allowed purchasers who otherwise wouldn't have bought to purchase with the security of not having to enter sensitive payment info.
Ashlie Pappas | TrustRadius Reviewer

Screenshots

Pricing Details

Cardknox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cardknox Editions & Modules

Additional Pricing Details

PayPal Payments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PayPal Payments Editions & Modules

Edition
Commercial Transactions - Online2.90% + fixed fee1
Commercial Transactions - In-Store2.70% + fixed fee1
PayPal's pay later offers2.90% + fixed fee1
QR code Transactions1.90% + fixed fee1
Venmo2.90% + fixed fee1
Charity Transactions2.20% + fixed fee1
  1. per transaction
Additional Pricing Details

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