What users are saying about
2 Ratings
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Score 8 out of 100
43 Ratings
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Score 3.8 out of 100

Likelihood to Recommend

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Anonymous | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
David Myers | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareCloud Charts
8.0
eClinicalWorks
4.5
Claims management
CareCloud Charts
8.0
eClinicalWorks
4.0
Patient billing
CareCloud Charts
8.0
eClinicalWorks
5.0
Financial Reporting
CareCloud Charts
8.0
eClinicalWorks
4.0
Real-time eligibility verification
CareCloud Charts
eClinicalWorks
4.5
Coding
CareCloud Charts
eClinicalWorks
5.0

Patient Scheduling

CareCloud Charts
8.0
eClinicalWorks
4.7
Multi-location support
CareCloud Charts
8.0
eClinicalWorks
3.2
Calendar interface
CareCloud Charts
8.0
eClinicalWorks
5.3
Rule-based scheduling
CareCloud Charts
eClinicalWorks
4.7
Automated appointment reminders
CareCloud Charts
eClinicalWorks
5.5
Automated patient check-in
CareCloud Charts
eClinicalWorks
4.7

Electronic Medical Records

CareCloud Charts
8.0
eClinicalWorks
4.3
Charting / document management
CareCloud Charts
9.0
eClinicalWorks
3.6
Templates
CareCloud Charts
9.0
eClinicalWorks
4.8
Mobile/tablet support
CareCloud Charts
5.0
eClinicalWorks
6.9
Customization
CareCloud Charts
9.0
eClinicalWorks
4.7
Patient portal
CareCloud Charts
eClinicalWorks
4.4
Fax integration
CareCloud Charts
eClinicalWorks
3.8
Integration with other EMR and PM systems
CareCloud Charts
eClinicalWorks
2.5
Workflow automation
CareCloud Charts
eClinicalWorks
2.6
Speech recognition
CareCloud Charts
eClinicalWorks
6.4
E-prescribing
CareCloud Charts
eClinicalWorks
3.4

Medical Security and Privacy

CareCloud Charts
8.7
eClinicalWorks
5.6
HIPAA compliance
CareCloud Charts
9.0
eClinicalWorks
7.5
Role-based permission levels
CareCloud Charts
8.0
eClinicalWorks
5.3
Data backups and redundancy
CareCloud Charts
9.0
eClinicalWorks
5.3
Local mode / networking failsafe
CareCloud Charts
eClinicalWorks
4.2

Workflow and Scale

CareCloud Charts
8.0
eClinicalWorks
4.4
Task tracking
CareCloud Charts
7.0
eClinicalWorks
4.3
Specialty-specific workflows
CareCloud Charts
8.0
eClinicalWorks
4.7
Multi-office / multi-physician capabilities
CareCloud Charts
9.0
eClinicalWorks
4.3

Pros

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
Anonymous | TrustRadius Reviewer

Cons

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 2.0
Based on 1 answer
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
David Myers | TrustRadius Reviewer

Usability

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 3.9
Based on 4 answers
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
David Myers | TrustRadius Reviewer

Performance

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

Support Rating

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 1.5
Based on 3 answers
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
David Myers | TrustRadius Reviewer

In-Person Training

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 2.0
Based on 1 answer
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
David Myers | TrustRadius Reviewer

Implementation Rating

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Anonymous | TrustRadius Reviewer

eClinicalWorks

I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
Anonymous | TrustRadius Reviewer

Return on Investment

CareCloud Charts

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

Pricing Details

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CareCloud Charts
9.0
eClinicalWorks
2.4

Likelihood to Renew

CareCloud Charts
eClinicalWorks
2.0

Usability

CareCloud Charts
eClinicalWorks
3.9

Performance

CareCloud Charts
eClinicalWorks
4.0

Support Rating

CareCloud Charts
eClinicalWorks
1.5

In-Person Training

CareCloud Charts
eClinicalWorks
2.0

Implementation Rating

CareCloud Charts
eClinicalWorks
4.0

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