CareCloud Charts vs. eClinicalWorks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CareCloud Charts
Score 8.0 out of 10
N/A
N/AN/A
eClinicalWorks
Score 5.8 out of 10
N/A
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.N/A
Pricing
CareCloud ChartseClinicalWorks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CareCloud ChartseClinicalWorks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CareCloud ChartseClinicalWorks
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CareCloud Charts
8.0
1 Ratings
1% above category average
eClinicalWorks
4.7
18 Ratings
51% below category average
Claims management8.01 Ratings4.315 Ratings
Patient billing8.01 Ratings5.216 Ratings
Financial Reporting8.01 Ratings4.315 Ratings
Real-time eligibility verification00 Ratings4.717 Ratings
Coding00 Ratings5.216 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CareCloud Charts
8.0
1 Ratings
0% above category average
eClinicalWorks
3.5
22 Ratings
78% below category average
Multi-location support8.01 Ratings1.720 Ratings
Calendar interface8.01 Ratings4.817 Ratings
Rule-based scheduling00 Ratings4.421 Ratings
Automated appointment reminders00 Ratings4.517 Ratings
Automated patient check-in00 Ratings2.217 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CareCloud Charts
8.0
1 Ratings
7% above category average
eClinicalWorks
3.3
25 Ratings
78% below category average
Charting / document management9.01 Ratings2.725 Ratings
Templates9.01 Ratings4.023 Ratings
Mobile/tablet support5.01 Ratings6.115 Ratings
Customization9.01 Ratings2.220 Ratings
Patient portal00 Ratings3.920 Ratings
Fax integration00 Ratings3.022 Ratings
Integration with other EMR and PM systems00 Ratings1.618 Ratings
Workflow automation00 Ratings1.523 Ratings
Speech recognition00 Ratings5.115 Ratings
E-prescribing00 Ratings2.723 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CareCloud Charts
8.7
1 Ratings
4% above category average
eClinicalWorks
3.9
23 Ratings
73% below category average
HIPAA compliance9.02 Ratings8.041 Ratings
Role-based permission levels8.01 Ratings3.222 Ratings
Data backups and redundancy9.01 Ratings3.220 Ratings
Local mode / networking failsafe00 Ratings1.317 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CareCloud Charts
8.0
1 Ratings
2% above category average
eClinicalWorks
2.2
22 Ratings
113% below category average
Task tracking7.01 Ratings2.219 Ratings
Specialty-specific workflows8.01 Ratings2.220 Ratings
Multi-office / multi-physician capabilities9.01 Ratings2.221 Ratings
Best Alternatives
CareCloud ChartseClinicalWorks
Small Businesses
athenaClinicals
athenaClinicals
Score 7.3 out of 10
athenaClinicals
athenaClinicals
Score 7.3 out of 10
Medium-sized Companies
athenaClinicals
athenaClinicals
Score 7.3 out of 10
ClearCare
ClearCare
Score 8.7 out of 10
Enterprises
Allscripts Professional EHR
Allscripts Professional EHR
Score 8.9 out of 10
Allscripts Professional EHR
Allscripts Professional EHR
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CareCloud ChartseClinicalWorks
Likelihood to Recommend
9.0
(1 ratings)
1.9
(25 ratings)
Likelihood to Renew
-
(0 ratings)
2.0
(1 ratings)
Usability
-
(0 ratings)
2.2
(4 ratings)
Performance
-
(0 ratings)
4.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(4 ratings)
In-Person Training
-
(0 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
4.0
(2 ratings)
User Testimonials
CareCloud ChartseClinicalWorks
Likelihood to Recommend
CareCloud
If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
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eClinicalWorks
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
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Pros
CareCloud
  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
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eClinicalWorks
  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
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Cons
CareCloud
  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
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eClinicalWorks
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
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Likelihood to Renew
CareCloud
No answers on this topic
eClinicalWorks
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
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Usability
CareCloud
No answers on this topic
eClinicalWorks
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
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Performance
CareCloud
No answers on this topic
eClinicalWorks
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
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Support Rating
CareCloud
No answers on this topic
eClinicalWorks
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
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In-Person Training
CareCloud
No answers on this topic
eClinicalWorks
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
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Implementation Rating
CareCloud
No answers on this topic
eClinicalWorks
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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Alternatives Considered
CareCloud
Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
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eClinicalWorks
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
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Return on Investment
CareCloud
No answers on this topic
eClinicalWorks
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
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