What users are saying about
2 Ratings
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Score 8 out of 100
35 Ratings
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Score 6 out of 100

Likelihood to Recommend

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Anonymous | TrustRadius Reviewer

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareCloud Charts
8.0
eClinicalWorks
7.5
Claims management
CareCloud Charts
8.0
eClinicalWorks
7.0
Patient billing
CareCloud Charts
8.0
eClinicalWorks
8.0
Financial Reporting
CareCloud Charts
8.0
eClinicalWorks
9.0
Real-time eligibility verification
CareCloud Charts
eClinicalWorks
6.2
Coding
CareCloud Charts
eClinicalWorks
7.1

Patient Scheduling

CareCloud Charts
8.0
eClinicalWorks
7.7
Multi-location support
CareCloud Charts
8.0
eClinicalWorks
7.7
Calendar interface
CareCloud Charts
8.0
eClinicalWorks
7.7
Rule-based scheduling
CareCloud Charts
eClinicalWorks
7.1
Automated appointment reminders
CareCloud Charts
eClinicalWorks
9.0
Automated patient check-in
CareCloud Charts
eClinicalWorks
7.1

Electronic Medical Records

CareCloud Charts
8.0
eClinicalWorks
8.6
Charting / document management
CareCloud Charts
9.0
eClinicalWorks
4.7
Templates
CareCloud Charts
9.0
eClinicalWorks
4.9
Mobile/tablet support
CareCloud Charts
5.0
eClinicalWorks
8.7
Customization
CareCloud Charts
9.0
eClinicalWorks
9.9
Patient portal
CareCloud Charts
eClinicalWorks
9.8
Fax integration
CareCloud Charts
eClinicalWorks
10.0
Integration with other EMR and PM systems
CareCloud Charts
eClinicalWorks
9.8
Workflow automation
CareCloud Charts
eClinicalWorks
9.8
Speech recognition
CareCloud Charts
eClinicalWorks
10.0
E-prescribing
CareCloud Charts
eClinicalWorks
8.1

Medical Security and Privacy

CareCloud Charts
8.7
eClinicalWorks
8.3
HIPAA compliance
CareCloud Charts
9.0
eClinicalWorks
7.5
Role-based permission levels
CareCloud Charts
8.0
eClinicalWorks
7.1
Data backups and redundancy
CareCloud Charts
9.0
eClinicalWorks
8.9
Local mode / networking failsafe
CareCloud Charts
eClinicalWorks
9.8

Workflow and Scale

CareCloud Charts
8.0
eClinicalWorks
9.5
Task tracking
CareCloud Charts
7.0
eClinicalWorks
8.9
Specialty-specific workflows
CareCloud Charts
8.0
eClinicalWorks
9.8
Multi-office / multi-physician capabilities
CareCloud Charts
9.0
eClinicalWorks
10.0

Pros

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.
Mel Hugentobler,  MBA | TrustRadius Reviewer

Cons

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

Usability

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
Anonymous | TrustRadius Reviewer

Performance

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

Support Rating

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree | TrustRadius Reviewer

Implementation Rating

CareCloud Charts

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Anonymous | TrustRadius Reviewer

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
Anonymous | TrustRadius Reviewer

Return on Investment

CareCloud Charts

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

Pricing Details

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CareCloud Charts
9.0
eClinicalWorks
4.9

Usability

CareCloud Charts
eClinicalWorks
7.0

Performance

CareCloud Charts
eClinicalWorks
4.0

Support Rating

CareCloud Charts
eClinicalWorks
9.0

Implementation Rating

CareCloud Charts
eClinicalWorks
4.0

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