CareCloud vs. Prime Suite EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CareCloud
Score 9.0 out of 10
N/A
CareCloud, Inc., formerly MTBC, is a healthcare technology company with a suite of unified, technology-enabled solutions for healthcare organizations, medical practices, and health systems.N/A
Prime Suite EHR
Score 10.0 out of 10
N/A
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations…N/A
Pricing
CareCloudPrime Suite EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CareCloudPrime Suite EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Features
CareCloudPrime Suite EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CareCloud
8.0
1 Ratings
4% above category average
Prime Suite EHR
8.0
2 Ratings
4% above category average
Claims management8.01 Ratings00 Ratings
Patient billing8.01 Ratings00 Ratings
Financial Reporting8.01 Ratings00 Ratings
Coding00 Ratings8.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CareCloud
8.0
1 Ratings
0% above category average
Prime Suite EHR
10.0
2 Ratings
22% above category average
Multi-location support8.01 Ratings10.02 Ratings
Calendar interface8.01 Ratings00 Ratings
Automated appointment reminders00 Ratings10.02 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CareCloud
8.0
1 Ratings
10% above category average
Prime Suite EHR
6.6
3 Ratings
9% below category average
Charting / document management9.01 Ratings7.83 Ratings
Templates9.01 Ratings6.73 Ratings
Mobile/tablet support5.01 Ratings3.12 Ratings
Customization9.01 Ratings00 Ratings
Patient portal00 Ratings7.93 Ratings
Integration with other EMR and PM systems00 Ratings5.01 Ratings
E-prescribing00 Ratings9.02 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CareCloud
8.7
1 Ratings
4% above category average
Prime Suite EHR
9.8
3 Ratings
15% above category average
HIPAA compliance9.01 Ratings9.63 Ratings
Role-based permission levels8.01 Ratings9.63 Ratings
Data backups and redundancy9.01 Ratings10.02 Ratings
Local mode / networking failsafe00 Ratings10.02 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CareCloud
8.0
1 Ratings
2% above category average
Prime Suite EHR
9.6
3 Ratings
20% above category average
Task tracking7.01 Ratings10.03 Ratings
Specialty-specific workflows8.01 Ratings10.02 Ratings
Multi-office / multi-physician capabilities9.01 Ratings8.93 Ratings
Best Alternatives
CareCloudPrime Suite EHR
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CareCloudPrime Suite EHR
Likelihood to Recommend
9.0
(1 ratings)
5.6
(3 ratings)
User Testimonials
CareCloudPrime Suite EHR
Likelihood to Recommend
CareCloud
If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
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Greenway Health
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Pros
CareCloud
  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
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Greenway Health
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
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Cons
CareCloud
  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
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Greenway Health
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
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Alternatives Considered
CareCloud
Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
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Greenway Health
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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ScreenShots