CareerBuilder.com vs. Snagajob (Snag)

If I could give them a zero, I would. In my experience, CareerBuilder.com literally took thousands of my hard-earned dollars ($5K) for NOTHING in return! You would think that since CareerBuilder.com could literally see that it was not producing the results promised, it would have considered releasing me from the contract or lowering the cost, in my opinion, but CareerBuilder.com made sure they collected every penny from me with zero consideration for customer satisfaction and failed to deliver the applicants. That told me everything I needed to know about CareerBuilder.com and how they really feel about customers. In my opinion, CareerBuilder.com primary focus is to get customers on the hook with a contract to legally guarantee they receive their money from you, but they can care less about the results their platform produces or customer satisfaction, “they just want your money”! I firmly believe CareerBuilder.com knows that their product does not work, hence the reason for the 1 yr contract is to basically guarantee company revenue for an entire year.

PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.

• In my opinion, take your money for nothing in return
• In my opinion, over promise and under deliver
• In my opinion, deceive customers
• In my opinion, hold you to the terms of their contract, but will not take accountability for lack of results produced
• In my opinion, poor customer service

• Simplifies the On-boarding process. Easy to find and sort through applicants based on the individual store needs. Ensures all onboarding is complete before moving forward with the new hire.
• Integrations aid us in ensuring data flows through all systems based on our needs. Ensure the data is correct and duplicate entries no longer need to be made.
• Customer service is quick to answer and solve your questions.
• System is simple to use, our restaurant managers love the look and feel of the product.

• We did not see a large amount of applications in comparison to Indeed.
• The applications did not turn in to actual employees. We were more often than not ghosted by the candidates, even though the team followed up with them in a timely manner.

Incentivized

• I wish PeopleMatter had an option to limit the visibility of attachments. The MyDocuments section allows one to upload important documents pertaining to the employee but because we use PeopleMatter like an online employee file... there are just some things the employee does not need to see.
• PeopleMatter has an option to have the employer upload documents they wish new hires to view and sign before their first day (i.e. policies, handbooks, etc.). However, it would be nice to make certain documents available to the job that the document pertains to. For example, there is a delivery driver statement that should be reviewed and signed by delivery drivers but this document shows up for all the other positions too such as for servers, cooks, and bartenders who do not need to read or review this document.

I would definitely renew our use of PeopleMatter, because it would not be beneficial or cost effective for us to go back to doing it in house. If they are willing to listen to our needs and wants and update the program for the better on a regular basis why would you. I feel like we got in on the ground floor and we are evolving with them

It is extremely simple to use.

I have had a positive experience with CareerBuilder's support. When the platform has been updated throughout the years, CareerBuilder's account managers have always provided our team with helpful live tutorials and demonstrations to help familiarize our users with new and upcoming features, as well as older features that will no longer be offered. Support team makes themselves available on an ongoing basis.

Incentivized

The account reps were easily reachable. I have made different types of recommendation, especially about the communication part. There are videos and a help center with fairly quick response times. I can easily update my career site, and they even have a text to hire option. I have not used that yet, but we are discussing it.

Incentivized

I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes

WizeHire is one of the most amazing systems I've ever seen. I've continued to share their information with many, and my hope is that they take the hiring world by storm! It's easy to use, they obtain great candidates and many. They're very responsive and always there to help. They care about their clients. I strongly recommend them.

PeopleMatter is straight forward and easy to use - from the administrative side it is virtually an out of the box process. You plug in your locations, jobs, and availabilities, know your Onboarding steps, add a link to your website an go! It's not perfect but this was our first experience with any type of applicant tracking/onboarding/LMS - the reporting is more dynamic now than in the beginning and it is an evolution into what we truly can use!

• There was not a good ROI for the investment we spent with CareerBuilder. It cost us money that did not turn in to employees.
• We spent labor hours trying to get candidates who were ghosting us. So it ended up being a waste of time and manpower as well.

Incentivized

• We have reduced the followups with hiring almost by 90%.
• With reduced follow-ups, we don't have to have multiple people wasting their time on making sure that all hires have completed the required documentation.
• We had zero failures in missing hiring documentation.
• No more paper performance appraisals. Everything is online and easily trackable.

Incentivized