What users are saying about
11 Ratings
28 Ratings
11 Ratings
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Score 7.5 out of 100
28 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareLogic
4.1
Epic
9.1
Claims management
CareLogic
4.1
Epic
9.4
Coding
CareLogic
4.9
Epic
9.1
Patient billing
CareLogic
3.9
Epic
9.3
Financial Reporting
CareLogic
3.8
Epic
8.9
Real-time eligibility verification
CareLogic
Epic
8.9

Patient Scheduling

CareLogic
6.3
Epic
8.9
Rule-based scheduling
CareLogic
7.7
Epic
9.3
Multi-location support
CareLogic
3.9
Epic
8.8
Calendar interface
CareLogic
7.5
Epic
8.4
Automated appointment reminders
CareLogic
Epic
8.9
Automated patient check-in
CareLogic
Epic
8.9

Electronic Medical Records

CareLogic
5.3
Epic
8.8
Charting / document management
CareLogic
5.9
Epic
9.2
Templates
CareLogic
2.9
Epic
9.2
Patient portal
CareLogic
7.1
Epic
9.1
Mobile/tablet support
CareLogic
5.7
Epic
8.5
Fax integration
CareLogic
2.0
Epic
8.2
Integration with other EMR and PM systems
CareLogic
2.0
Epic
8.2
Workflow automation
CareLogic
6.6
Epic
8.9
Customization
CareLogic
7.5
Epic
8.6
E-prescribing
CareLogic
7.6
Epic
9.1
Speech recognition
CareLogic
Epic
8.8

Medical Security and Privacy

CareLogic
3.6
Epic
9.3
HIPAA compliance
CareLogic
6.6
Epic
9.4
Role-based permission levels
CareLogic
1.0
Epic
9.2
Data backups and redundancy
CareLogic
5.9
Epic
9.2
Local mode / networking failsafe
CareLogic
1.0
Epic
9.3

Workflow and Scale

CareLogic
2.6
Epic
8.8
Task tracking
CareLogic
5.7
Epic
8.6
Specialty-specific workflows
CareLogic
1.0
Epic
9.0
Multi-office / multi-physician capabilities
CareLogic
1.1
Epic
8.8

Pros

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

CareLogic

  • intuitive design
  • auto save
  • Number of clicks
Cara Jay | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Usability

CareLogic

No score
No answers yet
No answers on this topic

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Performance

CareLogic

CareLogic 3.0
Based on 2 answers
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

Epic

No score
No answers yet
No answers on this topic

Support Rating

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.1
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

CareLogic

  • Communication
  • Data analysis
  • Documentation
Cara Jay | TrustRadius Reviewer

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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