What users are saying about
6 Ratings
9 Ratings
6 Ratings
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Score 4.7 out of 100
9 Ratings
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Score 8 out of 100

Likelihood to Recommend

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

Epic

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareLogic
3.5
Epic
7.8
Claims management
CareLogic
4.5
Epic
8.0
Coding
CareLogic
4.1
Epic
8.0
Patient billing
CareLogic
3.1
Epic
8.0
Financial Reporting
CareLogic
2.6
Epic
7.0
Real-time eligibility verification
CareLogic
Epic
8.0

Patient Scheduling

CareLogic
4.5
Epic
8.0
Rule-based scheduling
CareLogic
5.6
Epic
7.0
Multi-location support
CareLogic
3.1
Epic
9.0
Calendar interface
CareLogic
4.7
Epic
9.0
Automated appointment reminders
CareLogic
Epic
7.0
Automated patient check-in
CareLogic
Epic
8.0

Electronic Medical Records

CareLogic
3.5
Epic
8.1
Charting / document management
CareLogic
5.5
Epic
9.0
Templates
CareLogic
2.5
Epic
9.0
Patient portal
CareLogic
2.0
Epic
8.0
Mobile/tablet support
CareLogic
3.6
Epic
7.0
Fax integration
CareLogic
2.0
Epic
Integration with other EMR and PM systems
CareLogic
2.0
Epic
8.0
Workflow automation
CareLogic
4.2
Epic
8.0
Customization
CareLogic
4.7
Epic
9.0
E-prescribing
CareLogic
5.2
Epic
8.0
Speech recognition
CareLogic
Epic
7.0

Medical Security and Privacy

CareLogic
3.1
Epic
8.8
HIPAA compliance
CareLogic
4.9
Epic
9.0
Role-based permission levels
CareLogic
1.0
Epic
9.0
Data backups and redundancy
CareLogic
5.5
Epic
9.0
Local mode / networking failsafe
CareLogic
1.0
Epic
8.0

Workflow and Scale

CareLogic
2.2
Epic
8.7
Task tracking
CareLogic
3.6
Epic
8.0
Specialty-specific workflows
CareLogic
1.0
Epic
9.0
Multi-office / multi-physician capabilities
CareLogic
1.9
Epic
9.0

Pros

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

Epic

  • Consistent upgrade cadence.
  • Breadth of capabilities.
Anonymous | TrustRadius Reviewer

Cons

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

Epic

  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Anonymous | TrustRadius Reviewer

Performance

CareLogic

CareLogic 3.0
Based on 1 answer
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

Epic

No score
No answers yet
No answers on this topic

Support Rating

CareLogic

CareLogic 8.0
Based on 1 answer
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

Epic

Epic 7.0
Based on 1 answer
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

Epic

No answers on this topic

Return on Investment

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

Epic

  • Standard EMR for all location.
  • High associated staff and support cost.
Anonymous | TrustRadius Reviewer

Pricing Details

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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