What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 6.7 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

EpicCare EMR

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.
Carmen Musitano | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareLogic
4.1
EpicCare EMR
8.0
Claims management
CareLogic
4.1
EpicCare EMR
Coding
CareLogic
4.7
EpicCare EMR
8.0
Patient billing
CareLogic
3.7
EpicCare EMR
Financial Reporting
CareLogic
3.6
EpicCare EMR

Patient Scheduling

CareLogic
6.1
EpicCare EMR
Rule-based scheduling
CareLogic
7.4
EpicCare EMR
Multi-location support
CareLogic
3.7
EpicCare EMR
Calendar interface
CareLogic
7.1
EpicCare EMR

Electronic Medical Records

CareLogic
4.5
EpicCare EMR
7.0
Charting / document management
CareLogic
5.9
EpicCare EMR
8.0
Templates
CareLogic
2.9
EpicCare EMR
7.0
Patient portal
CareLogic
2.0
EpicCare EMR
Mobile/tablet support
CareLogic
5.4
EpicCare EMR
7.0
Fax integration
CareLogic
2.0
EpicCare EMR
Integration with other EMR and PM systems
CareLogic
2.0
EpicCare EMR
6.0
Workflow automation
CareLogic
6.2
EpicCare EMR
7.0
Customization
CareLogic
7.1
EpicCare EMR
7.0
E-prescribing
CareLogic
7.2
EpicCare EMR
7.0

Medical Security and Privacy

CareLogic
2.9
EpicCare EMR
6.8
HIPAA compliance
CareLogic
3.9
EpicCare EMR
8.0
Role-based permission levels
CareLogic
1.0
EpicCare EMR
6.0
Data backups and redundancy
CareLogic
5.9
EpicCare EMR
6.0
Local mode / networking failsafe
CareLogic
1.0
EpicCare EMR
7.0

Workflow and Scale

CareLogic
2.5
EpicCare EMR
7.0
Task tracking
CareLogic
5.4
EpicCare EMR
7.0
Specialty-specific workflows
CareLogic
1.0
EpicCare EMR
7.0
Multi-office / multi-physician capabilities
CareLogic
1.3
EpicCare EMR
7.0

Pros

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

EpicCare EMR

  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
Carmen Musitano | TrustRadius Reviewer

Cons

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • Enhancements should be able to be implemented quickly and at minimal cost.
  • System uptime can always be improved. Downtown for system enhancements can be problematic.
Carmen Musitano | TrustRadius Reviewer

Performance

CareLogic

CareLogic 3.0
Based on 2 answers
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

EpicCare EMR

No score
No answers yet
No answers on this topic

Support Rating

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

EpicCare EMR

EpicCare EMR 7.0
Based on 1 answer
The Company normally responds to most requests. At times, however, the response times are longer than expected.
Carmen Musitano | TrustRadius Reviewer

Alternatives Considered

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

EpicCare EMR

Epic came with a partnership we have with another entity. It was not a product we sought out to purchase/implement.
Carmen Musitano | TrustRadius Reviewer

Return on Investment

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Carmen Musitano | TrustRadius Reviewer

Pricing Details

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

EpicCare EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CareLogic
6.4
EpicCare EMR
7.0

Performance

CareLogic
3.0
EpicCare EMR

Support Rating

CareLogic
8.0
EpicCare EMR
7.0

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