What users are saying about
8 Ratings
1 Rating
8 Ratings
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Score 6.7 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

PulseEHR

Small clinics (less that 10 providers) would benefit from this product
Jessica Taddicken | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareLogic
4.1
PulseEHR
10.0
Claims management
CareLogic
4.1
PulseEHR
10.0
Coding
CareLogic
4.7
PulseEHR
10.0
Patient billing
CareLogic
3.7
PulseEHR
Financial Reporting
CareLogic
3.6
PulseEHR
10.0
Real-time eligibility verification
CareLogic
PulseEHR
10.0

Patient Scheduling

CareLogic
6.1
PulseEHR
10.0
Rule-based scheduling
CareLogic
7.4
PulseEHR
Multi-location support
CareLogic
3.7
PulseEHR
10.0
Calendar interface
CareLogic
7.1
PulseEHR
Automated appointment reminders
CareLogic
PulseEHR
10.0

Electronic Medical Records

CareLogic
4.5
PulseEHR
5.9
Charting / document management
CareLogic
5.9
PulseEHR
8.0
Templates
CareLogic
2.9
PulseEHR
10.0
Patient portal
CareLogic
2.0
PulseEHR
1.0
Mobile/tablet support
CareLogic
5.4
PulseEHR
1.0
Fax integration
CareLogic
2.0
PulseEHR
10.0
Integration with other EMR and PM systems
CareLogic
2.0
PulseEHR
Workflow automation
CareLogic
6.2
PulseEHR
4.0
Customization
CareLogic
7.1
PulseEHR
6.0
E-prescribing
CareLogic
7.2
PulseEHR
10.0
Speech recognition
CareLogic
PulseEHR
3.0

Medical Security and Privacy

CareLogic
2.9
PulseEHR
9.5
HIPAA compliance
CareLogic
3.9
PulseEHR
10.0
Role-based permission levels
CareLogic
1.0
PulseEHR
8.0
Data backups and redundancy
CareLogic
5.9
PulseEHR
10.0
Local mode / networking failsafe
CareLogic
1.0
PulseEHR
10.0

Workflow and Scale

CareLogic
2.5
PulseEHR
8.0
Task tracking
CareLogic
5.4
PulseEHR
10.0
Specialty-specific workflows
CareLogic
1.0
PulseEHR
6.0
Multi-office / multi-physician capabilities
CareLogic
1.3
PulseEHR
8.0

Pros

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

PulseEHR

  • The scheduling and template system
  • Reporting
  • Making the system unique to users
Jessica Taddicken | TrustRadius Reviewer

Cons

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

PulseEHR

  • Up to date use of the Documentation side of the EHR
  • The patient portal side of the EHR needs to be fully implemented
  • After updates we have issues or errors.
Jessica Taddicken | TrustRadius Reviewer

Performance

CareLogic

CareLogic 3.0
Based on 2 answers
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

PulseEHR

No score
No answers yet
No answers on this topic

Support Rating

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

PulseEHR

No score
No answers yet
No answers on this topic

Alternatives Considered

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

PulseEHR

No answers on this topic

Return on Investment

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

PulseEHR

No answers on this topic

Pricing Details

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PulseEHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CareLogic
6.4
PulseEHR
6.0

Performance

CareLogic
3.0
PulseEHR

Support Rating

CareLogic
8.0
PulseEHR

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