What users are saying about
8 Ratings
1 Rating
8 Ratings
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Score 6.7 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

UpToDate

UpToDate is extremely well suited for quick information. I find the software to be extremely helpful for a quick recap on a condition or disease. If I'm interested in discovering if evidence-based research supports a new treatment or a different provider for a better outcome, I can quickly and efficiently find this information.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CareLogic
4.1
UpToDate
Claims management
CareLogic
4.1
UpToDate
Coding
CareLogic
4.7
UpToDate
Patient billing
CareLogic
3.7
UpToDate
Financial Reporting
CareLogic
3.6
UpToDate

Patient Scheduling

CareLogic
6.1
UpToDate
Rule-based scheduling
CareLogic
7.3
UpToDate
Multi-location support
CareLogic
3.7
UpToDate
Calendar interface
CareLogic
7.1
UpToDate

Electronic Medical Records

CareLogic
4.5
UpToDate
Charting / document management
CareLogic
5.9
UpToDate
Templates
CareLogic
2.9
UpToDate
Patient portal
CareLogic
2.0
UpToDate
Mobile/tablet support
CareLogic
5.3
UpToDate
Fax integration
CareLogic
2.0
UpToDate
Integration with other EMR and PM systems
CareLogic
2.0
UpToDate
Workflow automation
CareLogic
6.2
UpToDate
Customization
CareLogic
7.1
UpToDate
E-prescribing
CareLogic
7.2
UpToDate

Medical Security and Privacy

CareLogic
3.0
UpToDate
HIPAA compliance
CareLogic
3.9
UpToDate
Role-based permission levels
CareLogic
1.0
UpToDate
Data backups and redundancy
CareLogic
5.9
UpToDate
Local mode / networking failsafe
CareLogic
1.0
UpToDate

Workflow and Scale

CareLogic
2.5
UpToDate
Task tracking
CareLogic
5.3
UpToDate
Specialty-specific workflows
CareLogic
1.0
UpToDate
Multi-office / multi-physician capabilities
CareLogic
1.3
UpToDate

Pros

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

UpToDate

  • List relevant information on various diseases and conditions.
  • Summarize pertinent information.
  • Easy navigation across information and subjects.
Anonymous | TrustRadius Reviewer

Cons

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

UpToDate

  • User-interface could be smoother.
  • Include more conditions and diseases.
  • Include more alternative treatment methods.
Anonymous | TrustRadius Reviewer

Performance

CareLogic

CareLogic 3.0
Based on 2 answers
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

UpToDate

No score
No answers yet
No answers on this topic

Support Rating

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

UpToDate

UpToDate 10.0
Based on 2 answers
UpToDate provides evidence-based, currently relevant medical information in an easy and clear method. The software has directly helped me stay up to date in medical treatments and new information on etiology of diseases. This information has directly and positively improved my care and treatments for various musculoskeletal conditions and diseases.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

UpToDate

No answers on this topic

Return on Investment

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

UpToDate

  • Improves patient care.
  • Improves provider treatment plans.
  • Updates clinical standards and treatment options.
Anonymous | TrustRadius Reviewer

Pricing Details

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

UpToDate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CareLogic
6.3
UpToDate
10.0

Performance

CareLogic
3.0
UpToDate

Support Rating

CareLogic
8.0
UpToDate
10.0

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