CARMA Media Analysis & Intelligence vs. Critical Mention

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CARMA Media Analysis & Intelligence
Score 8.0 out of 10
N/A
CustomScoop, from CARMA headquartered in Dubai, offers their eponymous media monitoring and analytics for public relations.N/A
Critical Mention
Score 5.2 out of 10
N/A
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.N/A
Pricing
CARMA Media Analysis & IntelligenceCritical Mention
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CARMA Media Analysis & IntelligenceCritical Mention
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
CARMA Media Analysis & IntelligenceCritical Mention
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CARMA Media Analysis & IntelligenceCritical Mention
Small Businesses
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Medium-sized Companies
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Score 8.3 out of 10
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Score 8.3 out of 10
Enterprises
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Score 7.6 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
CARMA Media Analysis & IntelligenceCritical Mention
Likelihood to Recommend
-
(0 ratings)
1.9
(21 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CARMA Media Analysis & IntelligenceCritical Mention
Likelihood to Recommend
CARMA
No answers on this topic
Critical Mention
Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
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Pros
CARMA
No answers on this topic
Critical Mention
  • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
  • The ability to create tailored clips of each mention and quickly share them is unparalleled.
  • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
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Cons
CARMA
No answers on this topic
Critical Mention
  • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
  • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
  • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
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Likelihood to Renew
CARMA
No answers on this topic
Critical Mention
I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
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Usability
CARMA
No answers on this topic
Critical Mention
It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
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Support Rating
CARMA
No answers on this topic
Critical Mention
Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
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Implementation Rating
CARMA
No answers on this topic
Critical Mention
Critical Mention implementation was easy and fast. Their support and training were awesome.
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Alternatives Considered
CARMA
No answers on this topic
Critical Mention
Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
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Return on Investment
CARMA
No answers on this topic
Critical Mention
  • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
  • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
  • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
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