What users are saying about
1 Rating
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Score 9.1 out of 100
31 Ratings
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Score 8 out of 100

Likelihood to Recommend

Catalytic

Catalytic is best suited for process automation. It is great with unstructured data and the machine learning capability is so accessible. The AI aspect is super intuitive and helps make good business decisions. The ability to drop pushbots into process and then do a seamless handshake to a human and back again is not something I have seen anywhere else.
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Catalytic
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Catalytic
Pega Customer Engagement Suite
7.0
Workflow management
Catalytic
Pega Customer Engagement Suite
8.0
Territory management
Catalytic
Pega Customer Engagement Suite
6.5
Opportunity management
Catalytic
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Catalytic
Pega Customer Engagement Suite
7.3
Interaction tracking
Catalytic
Pega Customer Engagement Suite
9.0

Customer Service & Support

Catalytic
Pega Customer Engagement Suite
8.7
Case management
Catalytic
Pega Customer Engagement Suite
9.0
Call center management
Catalytic
Pega Customer Engagement Suite
9.0
Help desk management
Catalytic
Pega Customer Engagement Suite
8.2

Marketing Automation

Catalytic
Pega Customer Engagement Suite
8.0
Lead management
Catalytic
Pega Customer Engagement Suite
8.0
Email marketing
Catalytic
Pega Customer Engagement Suite
8.0

CRM Project Management

Catalytic
Pega Customer Engagement Suite
8.1
Task management
Catalytic
Pega Customer Engagement Suite
8.4
Reporting
Catalytic
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Catalytic
Pega Customer Engagement Suite
8.0
Pipeline visualization
Catalytic
Pega Customer Engagement Suite
8.1
Customizable reports
Catalytic
Pega Customer Engagement Suite
8.0

Customization

Catalytic
Pega Customer Engagement Suite
7.7
Custom fields
Catalytic
Pega Customer Engagement Suite
8.0
Custom objects
Catalytic
Pega Customer Engagement Suite
8.0
Scripting environment
Catalytic
Pega Customer Engagement Suite
8.0
API for custom integration
Catalytic
Pega Customer Engagement Suite
7.0

Security

Catalytic
Pega Customer Engagement Suite
8.0
Single sign-on capability
Catalytic
Pega Customer Engagement Suite
8.0
Role-based user permissions
Catalytic
Pega Customer Engagement Suite
8.0

Social CRM

Catalytic
Pega Customer Engagement Suite
7.7
Social data
Catalytic
Pega Customer Engagement Suite
7.8
Social engagement
Catalytic
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Catalytic
Pega Customer Engagement Suite
7.0
Marketing automation
Catalytic
Pega Customer Engagement Suite
7.0

Platform

Catalytic
Pega Customer Engagement Suite
8.2
Mobile access
Catalytic
Pega Customer Engagement Suite
8.2

Pros

Catalytic

  • Automation of processes that allow us to scale as we mature our processes
  • Integration between systems in an out of the box manner
  • Business Process optimisation
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Catalytic

  • Funky UI - doesn't take much to get used to
  • Handlebar
  • Hard to grasp the full extent of the power of the application
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Catalytic

Catalytic 9.1
Based on 1 answer
Using Catalytic is dead simple, click and drag. Start simple and iterate. Once you start using the tool, you soon want to add more in and then the more you add in the higher the ROI. People will start to line up to want to use it, and realise the benefits
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Catalytic

Catalytic 9.1
Based on 2 answers
We have been so lucky with Catalytic, the team have been super responsive and more than willing to go that extra mile to make sure we have everything that we need. Even with the time zone challenges, they are the kind of team that will always make sure they are available and will follow up until we have the answer and more.
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Catalytic

We started on the process automation journey a few years back and people kept coming back to ask, was there an alternative that would allow us to connect all the disparate systems in my organisation. We looked at RPA, that wasn't the answer, some of the larger players could do what we were looking for, but it came at a price that precluded usage. Then we should Catalytic was right in that sweet spot, - we call it bang for buck, functionality that was accessible from a price point of view but delivered in terms of realising our goals
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Catalytic

  • Made us look more closely at why we do what we do
  • Shortened the cycle time on a lot of previously manual processes
  • Better experience for our customer base
Mark DACEY | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Catalytic

Pega Customer Engagement Suite

Pricing Details

Catalytic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Catalytic Editions & Modules

Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Catalytic
9.1
Pega Customer Engagement Suite
8.0

Usability

Catalytic
9.1
Pega Customer Engagement Suite

Support Rating

Catalytic
9.1
Pega Customer Engagement Suite

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