Catchpoint
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Top Rated
60 Ratings
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Dynatrace NAM (formerly DCRUM)
26 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9.1 out of 100

Based on 60 reviews and ratings

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Dynatrace NAM (formerly DCRUM)

26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

    Application Performance Management

    Catchpoint

    Feature Set Not Supported
    N/A
    7.2

    Dynatrace NAM (formerly DCRUM)

    72%
    Dynatrace Network Application Monitoring ranks higher in 12/12 features
    Dynatrace Network Application Monitoring ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Database monitoring

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Threshold alerts

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Application performance management console

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Collaboration tools

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    IT Asset Discovery

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Catchpoint is rated higher in 1 area: Likelihood to Recommend
    • Dynatrace Network Application Monitoring is rated higher in 1 area: Usability
    • Catchpoint and Dynatrace Network Application Monitoring are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    Catchpoint

    91%
    45 Ratings
    7.0

    Dynatrace NAM (formerly DCRUM)

    70%
    3 Ratings

    Likelihood to Renew

    9.1

    Catchpoint

    91%
    1 Rating

    Dynatrace NAM (formerly DCRUM)

    N/A
    0 Ratings

    Usability

    5.5

    Catchpoint

    55%
    2 Ratings
    10.0

    Dynatrace NAM (formerly DCRUM)

    100%
    1 Rating

    Support Rating

    9.0

    Catchpoint

    90%
    48 Ratings
    9.0

    Dynatrace NAM (formerly DCRUM)

    90%
    2 Ratings

    Likelihood to Recommend

    Catchpoint

    Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 45 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    Dynatrace Network Application Monitoring (NAM), formerly DCRUM, has improved greatly compared to when it was DCRUM; however, it still needs a lot of improvement in end-to-end flow capture with regards to network monitoring. Its alerting and integration capabilities are very good and easy to use. But it still needs a lot of tweaking in usability.

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    Kiran Yakkala | TrustRadius Reviewer
    Kiran Yakkala
    View all 3 answers on this topic

    Pros

    Catchpoint

    • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
    • Catchpoint synthetic test that will be set up target an endpoint or URLS
    • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.

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    Habtamu Asfaw | TrustRadius Reviewer
    Habtamu Asfaw
    View all 45 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    • Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
    • DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
    • Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.

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    Jose Adan Ortiz | TrustRadius Reviewer
    Jose Adan Ortiz
    View all 3 answers on this topic

    Cons

    Catchpoint

    • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 45 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    • Major upgrades process is sometimes unpredictable.
    • The use of SQL Server should be evaluated for something else.
    • Easier SSL key handling.

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    Ulf Thornander | TrustRadius Reviewer
    Ulf Thornander
    View all 3 answers on this topic

    Pricing Details

    Catchpoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Dynatrace NAM (formerly DCRUM)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Catchpoint

    Catchpoint 9.1
    Based on 1 answer
    Great and convenient to use.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    No score
    No answers yet
    No answers on this topic

    Usability

    Catchpoint

    Catchpoint 5.5
    Based on 2 answers
    It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    Dynatrace NAM (formerly DCRUM) 10.0
    Based on 1 answer
    Best of breed.

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    Ulf Thornander | TrustRadius Reviewer
    Ulf Thornander
    View all 1 answers on this topic

    Support Rating

    Catchpoint

    Catchpoint 9.0
    Based on 48 answers
    I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 48 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    Dynatrace NAM (formerly DCRUM) 9.0
    Based on 2 answers
    The only thing missing for a 10, would be if they texted or called you back.

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    Ulf Thornander | TrustRadius Reviewer
    Ulf Thornander
    View all 2 answers on this topic

    Alternatives Considered

    Catchpoint

    Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

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    Brian Gill | TrustRadius Reviewer
    Brian Gill
    View all 45 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    Nagios can't trace real user transactions from a front-end tier through a backend-tier,;with Nagios you only can monitor server availability and hardware issues. Riverbed is commonly used to determine networking issues without considering real user transactions impact on an application stack.

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    Jose Adan Ortiz | TrustRadius Reviewer
    Jose Adan Ortiz
    View all 3 answers on this topic

    Return on Investment

    Catchpoint

    • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
    • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
    • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 45 answers on this topic

    Dynatrace NAM (formerly DCRUM)

    • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
    • It helped us figure out network bottlenecks in our environment.
    • It is a very costly tool and a lot of other cheaper tools give same kind of info.

    Read full review

    Kiran Yakkala | TrustRadius Reviewer
    Kiran Yakkala
    View all 3 answers on this topic

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