What users are saying about
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Top Rated
60 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9.1 out of 100
29 Ratings
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Score 8 out of 100

Feature Set Ratings

    Monitoring Tasks

    Catchpoint

    Feature Set Not Supported
    N/A
    8.4

    Site24x7 All-in-One Monitoring

    84%
    Site24x7 All-in-One Monitoring ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Network device monitoring

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Automated alerts and notifications

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Management Tasks

    Catchpoint

    Feature Set Not Supported
    N/A
    7.4

    Site24x7 All-in-One Monitoring

    74%
    Site24x7 All-in-One Monitoring ranks higher in 1/1 features

    Policy-based automation

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Reporting

    Catchpoint

    Feature Set Not Supported
    N/A
    8.5

    Site24x7 All-in-One Monitoring

    85%
    Site24x7 All-in-One Monitoring ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Customizable reporting

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Data visualization

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Risk analysis

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Security

    Catchpoint

    Feature Set Not Supported
    N/A
    6.8

    Site24x7 All-in-One Monitoring

    68%
    Site24x7 All-in-One Monitoring ranks higher in 1/1 features

    Antivirus and malware management

    N/A
    0 Ratings
    6.8
    68%
    2 Ratings

    Attribute Ratings

    • Catchpoint is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    Catchpoint

    91%
    45 Ratings
    8.6

    Site24x7 All-in-One Monitoring

    86%
    13 Ratings

    Likelihood to Renew

    9.1

    Catchpoint

    91%
    1 Rating

    Site24x7 All-in-One Monitoring

    N/A
    0 Ratings

    Usability

    5.5

    Catchpoint

    55%
    2 Ratings

    Site24x7 All-in-One Monitoring

    N/A
    0 Ratings

    Support Rating

    9.0

    Catchpoint

    90%
    48 Ratings
    8.1

    Site24x7 All-in-One Monitoring

    81%
    3 Ratings

    Likelihood to Recommend

    Catchpoint

    Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    [Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
    Anonymous | TrustRadius Reviewer

    Pros

    Catchpoint

    • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
    • Catchpoint synthetic test that will be set up target an endpoint or URLS
    • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
    Habtamu Asfaw | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    • Very clean website UI. Tests are well categorized and navigation is very simple.
    • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
    • The cost of the platform is very cheap and the cost also scales at a low amount.
    • No on-premise footprint. All cloud-based.
    Rob Bates | TrustRadius Reviewer

    Cons

    Catchpoint

    • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    • Ability to edit an existing maintenance schedule, vs creating a new one each time
    • Grouping of emails to SMS and non SMS alerts to save on false alerts
    • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
    Rob Domenico | TrustRadius Reviewer

    Pricing Details

    Catchpoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Catchpoint Editions & Modules

    Additional Pricing Details
    - White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

    Site24x7 All-in-One Monitoring

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $1.00

    Starting Price

    $9 10 monitors

    Site24x7 All-in-One Monitoring Editions & Modules

    Edition
    Starter$9.001
    Pro$35.002
    Classic$89.003
    Elite$225.004
    Enterprise$449.005
    Enterprise Plus Web$899.006
    1. 10 monitors
    2. 40 Monitors
    3. 100 Monitors
    4. 250 Monitors
    5. 500 Monitors
    6. 2500 Monitors
    Additional Pricing Details
    Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

    Likelihood to Renew

    Catchpoint

    Catchpoint 9.1
    Based on 1 answer
    Great and convenient to use.
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    No score
    No answers yet
    No answers on this topic

    Usability

    Catchpoint

    Catchpoint 5.5
    Based on 2 answers
    It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Catchpoint

    Catchpoint 9.0
    Based on 48 answers
    I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    Site24x7 All-in-One Monitoring 8.1
    Based on 3 answers
    I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
    Wes Dunaway | TrustRadius Reviewer

    Alternatives Considered

    Catchpoint

    Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
    Brian Gill | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
    Robert Paul | TrustRadius Reviewer

    Return on Investment

    Catchpoint

    • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
    • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
    • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
    Anonymous | TrustRadius Reviewer

    Site24x7 All-in-One Monitoring

    • Cost savings have been substantial at approximately 70%.
    • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
    • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
    Anonymous | TrustRadius Reviewer

    Screenshots

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