What users are saying about
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Top Rated
62 Ratings
4 Ratings

Catchpoint

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Top Rated
62 Ratings
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Score 9.2 out of 100
4 Ratings
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Score 7 out of 100

Attribute Ratings

  • Catchpoint is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Catchpoint

92%
46 Ratings
9.0

SysTrack

90%
1 Rating

Likelihood to Renew

9.1

Catchpoint

91%
1 Rating

SysTrack

N/A
0 Ratings

Usability

5.5

Catchpoint

55%
2 Ratings

SysTrack

N/A
0 Ratings

Support Rating

9.1

Catchpoint

91%
49 Ratings

SysTrack

N/A
0 Ratings

Likelihood to Recommend

Catchpoint Systems Inc

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
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Lakeside Software

We are able to get to the root of the issue much more rapidly this way, and we don't have to interrupt the end user in order to see how their computer is functioning. Systrack is installed on-premises at our company. Check out that hosted infrastructure if you're in the market for it. In a matter of minutes, you may move from one workstation to more than 100k.
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Pros

Catchpoint Systems Inc

  • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
  • Catchpoint synthetic test that will be set up target an endpoint or URLS
  • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
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Lakeside Software

  • Systrack may also be scaled up thus simply
  • Systrack provides a comprehensive picture of each system
  • Systrack's customer service is second to none
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Cons

Catchpoint Systems Inc

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
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Lakeside Software

  • Every new version brings new ideas and capabilities to the table
  • Because of the sheer volume of information available, it can be difficult to know where to begin
  • With enough time and skill, creating bespoke dashboards with meaningful titles may be effective
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Pricing Details

Catchpoint

Starting Price

Editions & Modules

Catchpoint editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    - White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

    Pricing Info

    SysTrack

    Starting Price

    Editions & Modules

    SysTrack editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Catchpoint Systems Inc

      Great and convenient to use.
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      Lakeside Software

      No answers on this topic

      Usability

      Catchpoint Systems Inc

      It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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      Lakeside Software

      No answers on this topic

      Support Rating

      Catchpoint Systems Inc

      I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
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      Lakeside Software

      No answers on this topic

      Alternatives Considered

      Catchpoint Systems Inc

      Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
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      Lakeside Software

      Systrack is also used to provide baseline and post-change analytics for the testing of new applications and equipment. This gives me the confidence to install high-quality items that won't cause any serious problems for customers. These are just some of the useful tools Systrack offers to assess the digital experience and take appropriate action.
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      Return on Investment

      Catchpoint Systems Inc

      • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
      • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
      • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
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      Lakeside Software

      • It was easy to install Systrack to a group of virtual workstations while doing CPU utilization analysis in a virtual environment
      • You still need specialists to discover and fix problems in your environments with Systrack, but it will save you a lot of time
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      Screenshots

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