Catchpoint vs Workspace ONE Intelligence for Consumer Apps

Likelihood to Recommend

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Crittercism is best as a bread crumb trail, stack track logging service to debug applications when you have an issue detecting a problem in your application. Its strength is not as a real-time logging platform to allow you to view production logs in real-time. However, it would be an extremely beneficial feature for Crittercism to add.

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Verified User

Engineer in Engineering

Transportation/Trucking/Railroad Company, 1-10 employees

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Pros

Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
Catchpoint synthetic test that will be set up target an endpoint or URLS
Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.

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Habtamu Asfaw

System Engineer

DotDash Meredith CorpMedia Production, 5001-10,000 employees

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Identifying crashes users are experiencing.
Allowing us to see how many times the crash occurred.
Allowing us to see what times the crashes have occurred.

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Verified User

Team Lead in Engineering

Telecommunications Company, 10,001+ employees

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Cons

Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

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Verified User

Manager in Information Technology

Computer Hardware Company, 501-1000 employees

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Pointing to exact line number of the crash
A more explicit navigation bar (a little confusing for the user)
Third-party API specific crash reporting (instead of just listing the endpoint)

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Verified User

Engineer in Engineering

Transportation/Trucking/Railroad Company, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

Catchpoint 9.1

Based on 1 answer

Great and convenient to use.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Catchpoint 5.5

Based on 2 answers

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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Verified User

Analyst in Quality Assurance

Internet Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Catchpoint 8.9

Based on 48 answers

I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

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Verified User

Team Lead in Information Technology

Financial Services Company, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

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Brian Gill

Team Lead - Operations Technology

Cox AutomotiveAutomotive, 10,001+ employees

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A similar product we use is Conviva. I personally prefer Crittercism as Conviva seems to miss things fairly often. Critter tends to catch most issues as long as development has set the app up for it. I've had to reproduce issues several times before Conviva catches it whereas Crittercism will catch it on the first try

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Verified User

Team Lead in Engineering

Telecommunications Company, 10,001+ employees

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Return on Investment

The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

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Verified User

Consultant in Information Technology

Cosmetics Company, 10,001+ employees

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Allow us to release iOS versions quicker to the app store
Help us solve bugs and view bread crumb trails on money-making actions within the API
Points us to problems in the stack trace with a direct correlation to our route creation aspect in the app

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Verified User

Engineer in Engineering

Transportation/Trucking/Railroad Company, 1-10 employees

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Catchpoint vs Workspace ONE Intelligence for Consumer Apps Formerly Apteligent Crittercism

Catchpoint

Workspace ONE Intelligence for Consumer Apps

Attribute Ratings

Likelihood to Recommend

Catchpoint

Workspace ONE Intelligence for Consumer Apps

Likelihood to Renew

Catchpoint

Workspace ONE Intelligence for Consumer Apps

Usability

Catchpoint

Workspace ONE Intelligence for Consumer Apps

Support Rating

Catchpoint

Workspace ONE Intelligence for Consumer Apps

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Add comparison