Causeview vs iWave

• Causeview's support team is mostly helpful and quick to respond.
• Causeview integrates event registrations within Salesforce.

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• Easily compare results across multiple databases, utilizing the "360 search" capability. This is the most common type of search for us, as it provides a snapshot of everything from real estate values, stock sales, political giving, charitable giving, and board roles of each individual.
• Foundation search allows us to research all information about a charitable foundation, including 990s, board lists, staff lists (including contact information), and giving history, all sorted by region and field. Having access to this information on the same platform as our individual giving research makes for a much more efficient workflow, and also enables us to see the connections between individual prospects and the foundations or boars they may serve on.
• Bulk data processing turnaround is very quick, often a short list will be processed within an hour and even long lists of 4k or more are processed within 36 hours. The results are sortable and filterable, allowing us to efficiently handle larger amounts of data that come with big lists
• Customer support is prompt, friendly, and always helpful when needed. We never feel like we have to wait very long for a response, and customer support is always available by phone.

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• Event registration and donation pages could be better designed - not up to par with sites such as Eventbrite
• I would like to have the option for people to register with more than one e-mail address instead of creating a duplicate record each time someone uses a different e-mail.
• Some of my coworkers find Causeview confusing to use or difficult to find information.

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• I wish the PDF Profile Report was able to be customized. Sometimes when you PDF the report, the page breaks are not clean.
• When performing a 360Search, sometimes if the property is owned by a Trust, it won't show up in the properties section of 360search. I work around this by searching for the property on the Real Estate tab first to add it to my Profile. The donor will usually have all properties owned sent to one main property.
• I wish it had a automatic tie in to Raiser's Edge but I understand that Blackbaud has their own product ResearchPoint so I don't forsee that happening any time in the near future.

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• Negative: expensive per-license fee with no discount for added users.
• Negative: unreliable servers that host donate pages.

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• In the three or four years I have been using iWave, I've seen approximately $100,000 in new gifts from new major gift prospects - prospects that I would not have known about, or known about so quickly
• I believe the additions to iWave's databases have increased my efficiency as a part-time researcher and major gift solicitor

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