Causeview vs Luminate | TrustRadius

What users are saying about

Score 2 out of 10

Based on 2 reviews and ratings

Score 5.6 out of 10

Based on 134 reviews and ratings

Pros

Causeview's support team is mostly helpful and quick to respond.
Causeview integrates event registrations within Salesforce.

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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The donation forms are easy to set up to start collecting donations instantly.
Getting an e-mail out the door is fairly straightforward.
The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
Constituent management is fairly easy.

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Philip Nawrocki

Senior Web Application Analyst

Ann & Robert H. Lurie Children's Hospital of ChicagoHospital & Health Care, 1001-5000 employees

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Cons

Event registration and donation pages could be better designed - not up to par with sites such as Eventbrite
I would like to have the option for people to register with more than one e-mail address instead of creating a duplicate record each time someone uses a different e-mail.
Some of my coworkers find Causeview confusing to use or difficult to find information.

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Verified User

Manager in Research & Development

Civic & Social Organization Company, 11-50 employees

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Email management is limited. Constituents are only able to have a primary email address and a secondary address which is only mailed to when using the CC function. Sending to the correct and preferred email address is difficult to discern and effective use in Luminate requires extensive data cleanup.
Reports are not as user-friendly as in other programs. It has occurred multiple times where users are unsure how to get specific fields to pull in reports.
TeamRaiser is a challenging addition to Luminate. Campaigns within it require extensive work and management.

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Lawrence Willim

Fundraising Data Coordinator

Van Andel InstituteBiotechnology, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Luminate 8.6

Based on 20 answers

While there are some limitations it is working for us. We just renewed and likely will again in the future. You have to invest a lot of money and time to get it set up and so the decision to switch to another vendor would need to be a big one. If costs continue to rise or performance declines relative to peers we would absolutely consider switching but for now, as long as it's one of the frontrunners and the cost is appropriate, we will continue.

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Verified User

Program Manager in Other

Hospital & Health Care Company, 5001-10,000 employees

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Usability

No score

No answers yet

No answers on this topic

Luminate 6.1

Based on 26 answers

You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.

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Verified User

Employee in Other

Biotechnology Company, 201-500 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Luminate 10.0

Based on 3 answers

It's a very rare occurrence if the system isn't available when I want it. I can easily log in from home after hours if need be, and the security is enforced, but simple when you're legit! They are very good about sending email reminders and updates when system maintenance will be performed, and it's always during middle of the night hours when you likely wouldn't be using it anyways

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Verified User

Contributor in Marketing

Non-Profit Organization Management Company, 51-200 employees

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Performance

No score

No answers yet

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Luminate 9.1

Based on 10 answers

Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)

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Samuel Gomez Recuero

Canadian Cancer SocietyHealth, Wellness and Fitness, 201-500 employees

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Support Rating

Causeview 7.0

Based on 2 answers

Causeview's support is a lone bright spot. They are often quick to respond. They are generally helpful, although brief in their answers and explanations. I would appreciate more detailed answers to technical problems, but I do appreciate their support's problem solving ability

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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Luminate 7.7

Based on 33 answers

Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.

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Daniella Dowiak

Non-profit and small business consultant

Independent Contractor & FreelancerNon-Profit Organization Management, 11-50 employees

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In-Person Training

No score

No answers yet

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Luminate 8.0

Based on 2 answers

Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.

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Lawrence Willim

Fundraising Data Coordinator

Van Andel InstituteBiotechnology, 201-500 employees

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Online Training

No score

No answers yet

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Luminate 7.2

Based on 15 answers

When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.

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Verified User

Manager in Marketing

Hospital & Health Care Company, 10,001+ employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Luminate 3.0

Based on 4 answers

Implementation of Luminate itself was rather smooth, but the process involved for TeamRaiser was very difficult. Even after implementation we relied on support to help with various aspects of TeamRaiser from page design to reporting and front end user issues. The support offered for issues with Luminate was very good, but again TeamRaiser support was lacking.

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Lawrence Willim

Fundraising Data Coordinator

Van Andel InstituteBiotechnology, 201-500 employees

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Alternatives Considered

I did not personally select Causeview for my organization, but I have found it easy to use in comparison with other similar systems. The fact that Causeview can be added to Salesforce, and hop on our existing database, is very important to us and is one of the main reasons we continue to use the service.

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Verified User

Manager in Research & Development

Civic & Social Organization Company, 11-50 employees

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The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. NetCommunity didn't even come close which is why we replaced it with Luminate.

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Verified User

Director in Product Management

Hospital & Health Care Company, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

Luminate 9.7

Based on 12 answers

Luminate Online is a great scalable product as it provides various price points dependent on your quantity of email addresses. This allows both small and large organizations to utilize the product, which has strong email capabilities. It also means smaller organizations aren't forced to pay astronomical fees in order to have access to a quality product.

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Verified User

Manager in Other

Hospital & Health Care Company, 1001-5000 employees

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Return on Investment

Negative: expensive per-license fee with no discount for added users.
Negative: unreliable servers that host donate pages.

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.

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Verified User

Strategist in Corporate

Non-Profit Organization Management Company, 1-10 employees

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Screenshots

See Both Causeview Screenshots

See All (4) Luminate Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

Causeview Editions & Modules

Edition

Causeview	$60¹

per user

Additional Pricing Details

Included at no extra cost: support, unlimited access to the Causeview Knowledge Base, online training and Causeview Community Forum, online donation, event registration and volunteer sign-up forms, and ActionPages. Integrated iATS Payment Processing starting at 2.95% + $0.21 / transaction. Minimum 3 users.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Luminate Editions & Modules

Edition

Marketing Workshops - 1/2 Day	$3,500
Marketing Workshops - Full Day	$7,000
Research + Discovery - 5 Audits Package	$8,000
Research + Discovery - Individual Audit Price	$2,500
Branding + Design	$5,000
Social Media Management	$2,000²
SEO + Google Ads	$1,500²
Monthly Retainers	$1,500²

per month

Additional Pricing Details

Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.

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