Causeview vs Raiser's Edge | TrustRadius

What users are saying about

Score 2 out of 10

Based on 2 reviews and ratings

Score 7.3 out of 10

Based on 189 reviews and ratings

Attribute Ratings

Raiser's Edge is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

2.0

Causeview

20%

2 Ratings

7.0

Raiser's Edge

70%

81 Ratings

Likelihood to Renew

Causeview

N/A

0 Ratings

6.2

Raiser's Edge

62%

27 Ratings

Usability

Causeview

N/A

0 Ratings

9.0

Raiser's Edge

90%

10 Ratings

Availability

Causeview

N/A

0 Ratings

8.0

Raiser's Edge

80%

6 Ratings

Support Rating

7.0

Causeview

70%

2 Ratings

7.6

Raiser's Edge

76%

38 Ratings

Implementation Rating

Causeview

N/A

0 Ratings

5.9

Raiser's Edge

59%

10 Ratings

Pros

Causeview's support team is mostly helpful and quick to respond.
Causeview integrates event registrations within Salesforce.

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information

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Verified User

Administrative Assistant in Research & Development

Non-profit Organization Management Company, 51-200 employees

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Cons

Event registration and donation pages could be better designed - not up to par with sites such as Eventbrite
I would like to have the option for people to register with more than one e-mail address instead of creating a duplicate record each time someone uses a different e-mail.
Some of my coworkers find Causeview confusing to use or difficult to find information.

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Verified User

Manager in Research & Development

Civic & Social Organization Company, 11-50 employees

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Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.

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Lena Trubnikova

Operations Director

Autism Speaks CanadaNon-Profit Organization Management, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

Starting Price

$60 per user

Causeview Editions & Modules

Edition

Causeview	$60¹

per user

Additional Pricing Details

Included at no extra cost: support, unlimited access to the Causeview Knowledge Base, online training and Causeview Community Forum, online donation, event registration and volunteer sign-up forms, and ActionPages. Integrated iATS Payment Processing starting at 2.95% + $0.21 / transaction. Minimum 3 users.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Raiser's Edge Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Raiser's Edge 6.2

Based on 27 answers

There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.

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Michelle Hidalgo

Development and Marketing Manager

Healthy Smiles, Healthy Children: Foundation of American Academy of Pediatric DentistryNon-Profit Organization Management, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Raiser's Edge 9.0

Based on 10 answers

it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.

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Director of Information & Member Services

World Affairs Council of Dallas/Fort WorthInternational Affairs, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Raiser's Edge 8.0

Based on 6 answers

Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.

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Verified User

Administrator in Research & Development

Non-Profit Organization Management Company, 201-500 employees

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Support Rating

Causeview 7.0

Based on 2 answers

Causeview's support is a lone bright spot. They are often quick to respond. They are generally helpful, although brief in their answers and explanations. I would appreciate more detailed answers to technical problems, but I do appreciate their support's problem solving ability

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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Raiser's Edge 7.6

Based on 38 answers

For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.

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Verified User

Administrator in Product Management

Philanthropy Company, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Raiser's Edge 5.9

Based on 10 answers

It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization

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Verified User

Manager in Other

Non-Profit Organization Management Company, 201-500 employees

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Alternatives Considered

I did not personally select Causeview for my organization, but I have found it easy to use in comparison with other similar systems. The fact that Causeview can be added to Salesforce, and hop on our existing database, is very important to us and is one of the main reasons we continue to use the service.

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Verified User

Manager in Research & Development

Civic & Social Organization Company, 11-50 employees

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Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.

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Senior Communications Associate for Public Affairs and Development

Citizens' Committee for Children of New YorkPublic Policy, 11-50 employees

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Return on Investment

Negative: expensive per-license fee with no discount for added users.
Negative: unreliable servers that host donate pages.

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Verified User

Manager in Information Technology

Think Tanks Company, 11-50 employees

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It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.

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Director of Development Operations

Free Library of Philadelphia FoundationNon-Profit Organization Management, 501-1000 employees

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Screenshots

See Both Causeview Screenshots

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