Likelihood to Recommend CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.
Read full review Manufacturing: Infor M3 is designed specifically for manufacturers and provides robust production planning and supply chain management features. The software can help optimize production processes, improve inventory management, and automate purchasing and order fulfillment.Distribution: Infor M3 offers advanced supply chain management capabilities, including inventory management and order tracking, making it an ideal solution for distribution companies.Large Organizations: Infor M3 is a scalable solution that can accommodate the needs of large organizations with complex supply chain and production requirements. The software's modular design allows organizations to customize their implementation to their specific needs.Global Operations: Infor M3 provides multi-language and multi-currency support, making it a suitable solution for organizations with global operations.
Read full review Pros It helps us sell more in service. It helps keep track of vehicles coming in. It helps to remind customers who declined a service before. Read full review Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability. No software vendor in this space is perfect. Lawson does perform as advertised. Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization. Read full review Cons Possibly because of the web-based nature, there are times when it can be slightly slow and laggy. Some functions are less intuitive to use than Reynolds and Reynolds but that is more of a personal preference. Read full review Not intuitive at all, difficult to learn. System is archaic, seems to be largely unchanged since the early 2000's. Reports are all in PDF form, which for financial reporting purposes is tedious to turn back into Excel sheets. Read full review Usability This is a highly configurable product. Where all available support provided by [Information] is very good and exceeds our expectations! The investment in this product by Infor continues to be significant and is showing results! Infor is going a long way and is here to stay! No doubt about that!
Read full review Support Rating Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.
Read full review The support is satisfactory, given the large user base of the product. We had no issues to meet our reporting deadlines with Lawson. The organizational support team internally are well trained and hence only on exceptional basis issues are escalated to Lawson support team. We had no negative experience so far with the support of Lawson.
Read full review Alternatives Considered CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.
Read full review Lawson is comparable to the other ERP's I have used. Similar functionality and interface. Usability is comparable.
Read full review Return on Investment Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept. Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc. Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that. Read full review I wish Infor M3 (formerly Lawson Intentia) were more detailed. But, this actually may be a weakness of my employer and not Infor M3 (formerly Lawson Intentia). Read full review ScreenShots