What users are saying about
12 Ratings
Top Rated
50 Ratings
12 Ratings
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Score 9 out of 100
Top Rated
50 Ratings
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Score 6.5 out of 100

Attribute Ratings

  • CDW is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CDW

90%
7 Ratings
6.5

CIENCE

65%
50 Ratings

Usability

CDW

N/A
0 Ratings
8.1

CIENCE

81%
4 Ratings

Support Rating

CDW

N/A
0 Ratings
8.1

CIENCE

81%
4 Ratings

Implementation Rating

CDW

N/A
0 Ratings
9.1

CIENCE

91%
2 Ratings

Likelihood to Recommend

CDW

CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
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CIENCE

They were able to connect us with a very skeptical audience of C-Suite decision-makers in hospitals. Our services were, at the time (Pre-COVID) not what most healthcare executives would have considered mainstream. CIENCE was very effective at making the initial introductions of both our concept and some of the details of our services and got us an audience with many people in our target audience.
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Pros

CDW

  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
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CIENCE

  • The team at CIENCE is incredible. Our assigned Customer Success Manager (Yaroslav), SDR (Valeriya), and Lead Copywriter (Amanda) have produced some of the best work we've had by any of our vendors. They are all top-notch talent and are also some of the most hardworking, helpful, and genuine people I've had the pleasure to work with.
  • CIENCE is lightning fast in their communication. They are reliable, responsive, and always doing their best to exceed our expectations.
  • CIENCE is not only one of our most productive vendors, but they are also one of the most strategic partners of ours. They sincerely care about the results that they produce and are always thinking outside the box to make our program better each day.
  • The team is incredibly resourceful and collaborative. CIENCE will regularly bring in a variety of experts to our weekly calls to help us resolve issues that I would usually expect to be out-of-scope for them. They never cease to amaze me with how much knowledge is shared between their departments and how willing they are to jump in and support us.
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Cons

CDW

  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
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CIENCE

  • STEER CLEAR- their company and model are a mess. We had a kickoff call in February with our "team" and by mid-May, none of them were still with the organization. We were never looped in on this turnover and as a result, there was a total diffusion of responsibility. Beware of the "10-20 day onboarding period" ours was more than 30 despite the fact we proactively provided them with a 15+ page playbook detailing everything they needed: 1) Target personas 2) Objections and counters 3) Product info 4) Company history 5) Talk tracks 6) Etc. Every ball that was dropped was on their end and there was a complete lack of ownership and accountability from their leadership team. The only person who took ANY ownership was our CAM, who was let go as part of a massive company-wide layoff. Their whole organization is a mess.
  • We made numerous coaching asks of their team after hearing in the call recordings that the SDR was deviating from the script completely and had no idea what they were talking about. Their message was, "We help HR leaders retain talent so that they can promote their talent and not lose existing talent"--- the most generic of pitches and not at all related to what we do. They continuously referred to it as a "system" when we are a professional coaching organization. We coached continuously on every biweekly call and gave them suggestions, none of which seemed to get back to the SDR as they continued to repeat the same mistakes and even went far as pushing a prospect to take a meeting when she was in a rush because "I get incentivized from meetings booked over the phone."
  • Despite our continuous asks, there was no collaboration. Our landing page mockup featured companies that weren't even customers of ours and would've been catastrophic to our brand had it been released. We never saw a mockup of this until the last minute and ended up having to do the entire thing ourselves despite them selling us on the fact that it was something they could handle.
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Pricing Details

CDW

Starting Price

Editions & Modules

CDW editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Cost:

    No setup fee

    Additional Details

    CIENCE

    Starting Price

    Editions & Modules

    CIENCE editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Cost:

      Monthly

      Additional Details

      Usability

      CDW

      No answers on this topic

      CIENCE

      They are easy to work with and very organized.
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      Support Rating

      CDW

      No answers on this topic

      CIENCE

      They have a pool of talented teams and being responsible.
      Read full review

      Implementation Rating

      CDW

      No answers on this topic

      CIENCE

      The process outlined was exactly what we were looking for (hand holding before, during and ongoing) and was right on in terms of what we needed for implementation. We were successful in identifying the team from CIENCE who would be dedicated to Manifest and were able to have all levels of both companies involved in the implementation process.
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      Alternatives Considered

      CDW

      Office Depot and SHI do have great representatives but have found CDW to be very encompassing as far as Information Technology is concerned
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      CIENCE

      We chose CIENCE because we were impressed with the technology it was built on for lead-generation, the quality of leads proposed to us, the targeting capabilities, and campaign execution strategies. Nobody has been better suited to our service capabilities modeling and needs of the organization.
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      Return on Investment

      CDW

      No answers on this topic

      CIENCE

      • Terrible waste of money. Just starting out we want to use our funds the most effective we can. This had ZERO ROI and was a waste of time.
      • They ask for a three-month upfront payment and gave us nothing back. While this is the risk we take with no guarantees, you would expect a reputable business to offer something for a performance so poor. A free month to try and make things right by providing a few leads, or some small amount of refund, something. Their response was to tell us they did nothing wrong and they would not even consider anything.
      • The good reviews from this company are baffling to me. I reviewed them before starting and felt they must be reputable. The truth is the onboarding process took 30 days even though we provided them with everything before it started. They charge for this ramp-up time even though nothing of substance is happening.
      • Within two weeks of the campaign starting our Cience team had lost over half of its original members due to attrition. 3 out of 5 of their members left the company
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