CDW vs. Dimension Data Managed Customer Experience (CX) Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CDW
Score 6.6 out of 10
N/A
CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.N/A
Dimension Data Managed Customer Experience (CX) Services
Score 7.0 out of 10
N/A
Dimension Data, an NTT brand (merged 2018), offers Managed Customer Experience (CX) Services provide businesses with the people, processes, and technology to evolve and support contact centres and deliver exceptional customer experiences. Dimension Data designs, builds, and operates customer experience solutions, allowing the company to focus on core business. Dimension Data products and services will be moved to the NTT brand in the near future.N/A
Pricing
CDWDimension Data Managed Customer Experience (CX) Services
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
CDWDimension Data Managed Customer Experience (CX) Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
CDWDimension Data Managed Customer Experience (CX) Services
Top Pros

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Top Cons

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Best Alternatives
CDWDimension Data Managed Customer Experience (CX) Services
Small Businesses

No answers on this topic

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Medium-sized Companies
AVI-SPL
AVI-SPL
Score 8.8 out of 10

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Enterprises
AVI-SPL
AVI-SPL
Score 8.8 out of 10

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All AlternativesView all alternativesView all alternatives
User Ratings
CDWDimension Data Managed Customer Experience (CX) Services
Likelihood to Recommend
4.9
(9 ratings)
-
(0 ratings)
User Testimonials
CDWDimension Data Managed Customer Experience (CX) Services
Likelihood to Recommend
CDW
CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
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NTT
No answers on this topic
Pros
CDW
  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
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NTT
No answers on this topic
Cons
CDW
  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
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NTT
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Alternatives Considered
CDW
CDW is a top-tier partner with most reputable tech companies. This aids in getting the best prices available.
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NTT
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ScreenShots