CEIPAL WorkForce vs. Verint Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CEIPAL WorkForce
Score 8.0 out of 10
N/A
Ceipal enables users to integrate and manage the talent acquisition lifecycle, to simplify, scale, and transform any high-growth business into a diverse talent powerhouse. Ceipal serves over 2,500+ customers and 120,000 recruiters globally.
$100
per month
Verint Workforce Management
Score 8.6 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…N/A
Pricing
CEIPAL WorkForceVerint Workforce Management
Editions & Modules
No answers on this topic
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
Offerings
Pricing Offerings
CEIPAL WorkForceVerint Workforce Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details5% discount for annual pricing.Verint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
CEIPAL WorkForceVerint Workforce Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CEIPAL WorkForceVerint Workforce Management
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
CEIPAL WorkForce
7.7
1 Ratings
2% below category average
Verint Workforce Management
-
Ratings
Employee demographic data8.01 Ratings00 Ratings
Employment history8.01 Ratings00 Ratings
Job profiles and administration8.01 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.01 Ratings00 Ratings
Organizational charting6.01 Ratings00 Ratings
Organization and location management8.01 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
CEIPAL WorkForce
7.9
1 Ratings
2% below category average
Verint Workforce Management
-
Ratings
Pay calculation9.01 Ratings00 Ratings
Support for external payroll vendors7.01 Ratings00 Ratings
Off-cycle/On-Demand payment8.01 Ratings00 Ratings
Benefit plan administration7.01 Ratings00 Ratings
Direct deposit files9.01 Ratings00 Ratings
Salary revision and increment management8.01 Ratings00 Ratings
Reimbursement management7.01 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
CEIPAL WorkForce
8.0
1 Ratings
2% below category average
Verint Workforce Management
-
Ratings
Approval workflow8.01 Ratings00 Ratings
Balance details8.01 Ratings00 Ratings
Annual carry-forward and encashment8.01 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
CEIPAL WorkForce
7.4
1 Ratings
9% below category average
Verint Workforce Management
-
Ratings
View and generate pay and benefit information8.01 Ratings00 Ratings
Update personal information7.01 Ratings00 Ratings
View company policy documentation7.01 Ratings00 Ratings
Employee recognition7.01 Ratings00 Ratings
View job history8.01 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
CEIPAL WorkForce
8.0
1 Ratings
2% above category average
Verint Workforce Management
-
Ratings
Tracking of all physical assets8.01 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
CEIPAL WorkForce
7.7
1 Ratings
1% above category average
Verint Workforce Management
-
Ratings
Report builder8.01 Ratings00 Ratings
Pre-built reports7.01 Ratings00 Ratings
Ability to combine HR data with external data8.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
CEIPAL WorkForce
9.0
1 Ratings
11% above category average
Verint Workforce Management
-
Ratings
New hire portal9.01 Ratings00 Ratings
Manager tracking tools9.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
CEIPAL WorkForce
9.0
1 Ratings
9% above category average
Verint Workforce Management
-
Ratings
Corporate goal setting9.01 Ratings00 Ratings
Individual goal setting9.01 Ratings00 Ratings
Line-of sight-visibility9.01 Ratings00 Ratings
Performance tracking9.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
CEIPAL WorkForce
7.8
1 Ratings
2% below category average
Verint Workforce Management
-
Ratings
Performance plans8.01 Ratings00 Ratings
Performance improvement plans7.01 Ratings00 Ratings
Review status tracking7.01 Ratings00 Ratings
Review reminders9.01 Ratings00 Ratings
Multiple review frequency8.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
CEIPAL WorkForce
8.3
1 Ratings
5% above category average
Verint Workforce Management
-
Ratings
Create succession plans/pools7.01 Ratings00 Ratings
Candidate ranking8.01 Ratings00 Ratings
Candidate search9.01 Ratings00 Ratings
Candidate development9.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
CEIPAL WorkForce
8.3
1 Ratings
6% above category average
Verint Workforce Management
-
Ratings
Job Requisition Management9.01 Ratings00 Ratings
Company Website Posting9.01 Ratings00 Ratings
Publish to Social Media9.01 Ratings00 Ratings
Job Search Site Posting7.01 Ratings00 Ratings
Duplicate Candidate Prevention8.01 Ratings00 Ratings
Applicant Tracking8.01 Ratings00 Ratings
Notifications and Alerts8.01 Ratings00 Ratings
Workforce Management Software Features
Comparison of Workforce Management Software Features features of Product A and Product B
CEIPAL WorkForce
-
Ratings
Verint Workforce Management
4.0
1 Ratings
0% above category average
Scheduling and Shift Management00 Ratings7.31 Ratings
Workforce Reporting and Analytics00 Ratings4.51 Ratings
Mobile Accessibility00 Ratings6.41 Ratings
Staffing Forecasting and Resource Planning00 Ratings1.01 Ratings
Shift Swapping and Time-Off Requests00 Ratings1.01 Ratings
Best Alternatives
CEIPAL WorkForceVerint Workforce Management
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
When I Work
When I Work
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CEIPAL WorkForceVerint Workforce Management
Likelihood to Recommend
8.0
(1 ratings)
8.9
(88 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(12 ratings)
Usability
-
(0 ratings)
6.9
(7 ratings)
Support Rating
-
(0 ratings)
7.0
(5 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
6.4
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(5 ratings)
User Testimonials
CEIPAL WorkForceVerint Workforce Management
Likelihood to Recommend
CEIPAL Solutions Private Limited
The Functionality and Quality of this software package are nice. the help and force support from this software package and therefore the CEIPAL force team helped to unravel the problems two-faced by the shoppers. Initially it absolutely was troublesome on behalf of me to use this software. As there were terribly minute problems with the layers of the things within Ceipal.
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Verint
Verint WFM enables employees to have a predictable schedule that they can control the changes they need to make (creating flexibility and amazing employee engagement). Verint is a nice one-stop shop for all data and metrics with the scorecards, too
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Pros
CEIPAL Solutions Private Limited
  • Employee Management
  • Human Resources
  • Onboarding
  • Compliance
Read full review
Verint
  • Forecasting. We are regularly 97% - 99% accurate on our forecasts.
  • Performance Management - Verint does an excellent job allowing the business to create custom KPIs and the ability to track employee's performance.
  • Measuring Back Office workload and Performance - We use DPA with WFM to track administrative tasks and total workload to allow us to create an accurate staffing model.
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Cons
CEIPAL Solutions Private Limited
  • Employees Information Tracking
  • Hiring Process
  • user interface
Read full review
Verint
  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Likelihood to Renew
CEIPAL Solutions Private Limited
No answers on this topic
Verint
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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Usability
CEIPAL Solutions Private Limited
No answers on this topic
Verint
For a smaller sized contact center who was previously using excel spreadsheets I feel we have had as of a transition into the program as one could expect. Not only did we go live with a cloud based WFM tool but we also launched a new CRM and telephony system on the same day so it was a lot for our contact center to take in but it has been done with ease
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Support Rating
CEIPAL Solutions Private Limited
No answers on this topic
Verint
Verint Support is exceptional. I've never had an issue where the Verint Support analyst was lacking knowledge, didn't take the issue seriously, or not tried working with us to fix our quirky setups. Realizing that each business is different, has different needs, and there isn't a cookie-cutter solution for everyone ... Verint Support always continues to shine for us and help us out when needed.
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In-Person Training
CEIPAL Solutions Private Limited
No answers on this topic
Verint
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
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Online Training
CEIPAL Solutions Private Limited
No answers on this topic
Verint
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
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Implementation Rating
CEIPAL Solutions Private Limited
No answers on this topic
Verint
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
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Alternatives Considered
CEIPAL Solutions Private Limited
CEIPAL force over straightforward Cloud HR application with functions like immigration accounts receivable and integrations available. Simple configuration to line up the corporate, workflow and aboard staff makes it likable. A Low & versatile rating backed by support from real individuals makes it enticing.
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Verint
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like scheduling events for our customer service reps to be available at certain on peak and off-peak hours to make sure we have the right staff. And I don't really use it, so we have 10 engineers and we all do different products and I don't use Intradiem that much, so I wouldn't be able to say all good.
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Return on Investment
CEIPAL Solutions Private Limited
  • Data safety
  • affordable cloud HR
  • Mass mailing
  • Submission Records
Read full review
Verint
  • We were then able to recognize trends and patterns
  • Once trends and productivity issues were addressed, we could then manage workflow and day to day activities such as training and meetings - ultimately optimizing time, forecasting, and staffing expectations.
  • Meeting service level goals is now manageable in most cases, allowing improvement across the board.
Read full review
ScreenShots

CEIPAL WorkForce Screenshots

Screenshot of DashboardScreenshot of Employee DatabaseScreenshot of Employee SummaryScreenshot of Timesheet ManagementScreenshot of Vendor ManagementScreenshot of Invoice Management

Verint Workforce Management Screenshots

Screenshot of Tracking QueueScreenshot of Employee Schedule on MobileScreenshot of WFM DashboardScreenshot of Forecast & schedulingScreenshot of Employee Time Off Request Details on MobileScreenshot of Swap Post Options