5 Reviews and Ratings
22 Reviews and Ratings
This is software that will be very useful for all companies since they will be able to control the entries and exits of their employees in their jobs, the hours worked, shift changes, and everything related to the performance of the staff. They will not have to worry about personnel planning because the software will do it.Incentivized
Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.Incentivized
The control of time and absences, allows us to keep all payroll, payments, and control of days worked, in order.Its interface is very intuitive and easy to master, we do not need technical service for installation or use.The activities that can be programmed automatically, such as alarms, mailings, and other activities, and facilitates daily work.Incentivized
Easily submission process. Select the day you need to schedule on the listed calendar, mark the type of request, and submit.Works on different digital devices including phones, tablets, and computers.Easily track your balances by looking at your account history.Delete requests you have already submitted.Incentivized
The no guarantee of temporary employees returning to work is a big concern and accountability is difficultIncentivized
Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.Incentivized
Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.Incentivized
While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.Incentivized
There have been several times the system was unavailable. When there has been an issue, Frontline HAS NOT notified us....which has been disappointing.Incentivized
No issues reported by end users of slow or not loading pages.Incentivized
We were given a dedicated customer service rep that is there whenever we need them. Emails are answered within hours and the knowledge base they have has many of the answers including easy to follow how-to's. We haven't run into any issues that can't be solved in less than 24 hours.Incentivized
Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call CenterIncentivized
Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.Incentivized
Our Frontline implementer was an expert in the field & knew the product in & out. We had very little issues going live.Incentivized
Celayix is a flexible and powerful employee scheduling tool with a secure online cloud used to create and edit schedules. It is the very best automated scheduling solution that allows us to manage the workforce digitally and it is a great resource for any organization.Incentivized
Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.Incentivized
Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems Incentivized
We needed to automate much of the shift allocations and this solution did it.The solution we picked had to have integrations such as Salesforce and Celayix has that.Incentivized
It's given staff direct access to inputting their absences and secure coverage quicker, whereas before they had to make a call to a person. That person had to secure coverage for the entire district at different levels. Sometimes that person was absent or unable to provide coverage.Incentivized