Centercode vs OnSemble

Likelihood to Recommend

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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OnSemble is solving a lot of problems that our organization had prior to its implementation:

We can track communication readership.
We can engage with our fellow teammates through chats and recognition.
We have a central location for all job-related links.
We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

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Andrea Manseau

Marketing Manager

Merrimack Valley Credit UnionFinancial Services, 51-200 employees

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Pros

One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
Easy way to communicate with testers and collect their feedback
Customizability, I can customize the platform to address differences between products.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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powerful, yet simple to use, document management for sharing
custom help desk form creation/submission with targeted audience
integration friendly with document types (e.g., xls, pdf, doc, etc.)

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Keith Miller

IT Specialist

First Bank, MSFinancial Services, 51-200 employees

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Cons

Tag and attribute searching for forms, messages, and surveys
Report graphics with large datasets
More of a focus on B2B beta testing and not solely business to customer

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Kevin Gardiner

Beta Project Engineer

TrimbleTransportation/Trucking/Railroad, 10,001+ employees

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Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified.

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Audra Williams

Marketing Coordinator

Harvester Financial Credit UnionBanking, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Starting Price

$500 per month

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

—

Likelihood to Renew

Centercode 9.1

Based on 1 answer

Makes beta enjoyable.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

OnSemble 8.5

Based on 2 answers

As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.

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Andrea Manseau

Marketing Manager

Merrimack Valley Credit UnionFinancial Services, 51-200 employees

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Support Rating

Centercode 9.1

Based on 2 answers

Tony is amazing. I look forward to our interactions.

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John Crick

Customer Experience Manager

WhistleInternet, 1-10 employees

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OnSemble 8.2

Based on 3 answers

I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!

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Keith Miller

IT Specialist

First Bank, MSFinancial Services, 51-200 employees

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Alternatives Considered

Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.

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Rachel Whitlock

Product Manager, Owlet Pregnancy Band

Owlet Baby CareConsumer Electronics, 51-200 employees

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The software is easy to use, customizable, and intuitive to its users

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Melissa Crum

Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Return on Investment

Helping our Beta team catch critical bugs pre-release
Better engagement with customers with our product teams
Creating data points to highlight and push customer feedback internally

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Kevin Gardiner

Beta Project Engineer

TrimbleTransportation/Trucking/Railroad, 10,001+ employees

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Streamlined documentation - positive impact.
Convenient calendar and access to timeclock - positive impact.
Hub for staff to gather everything they may need to successfully assist our members - positive impact.

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Audra Williams

Marketing Coordinator

Harvester Financial Credit UnionBanking, 11-50 employees

View all 5 answers on this topic

Centercode vs OnSemble

Centercode

OnSemble

Attribute Ratings

Likelihood to Recommend

Centercode

OnSemble

Likelihood to Renew

Centercode

OnSemble

Usability

Centercode

OnSemble

Support Rating

Centercode

OnSemble

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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