Likelihood to Recommend It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing
Read full review UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Read full review Pros One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys). Easy way to communicate with testers and collect their feedback Customizability, I can customize the platform to address differences between products. Read full review Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc. Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need. Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price. Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods. Read full review Cons Tag and attribute searching for forms, messages, and surveys Report graphics with large datasets More of a focus on B2B beta testing and not solely business to customer Read full review Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now. Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be. They haven't integrated UserZoom and UserZoom Go (formerly Validately) It's expensive! We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria. A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down. Read full review Likelihood to Renew Makes beta enjoyable.
Read full review I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Read full review Usability Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
Read full review Support Rating Tony is amazing. I look forward to our interactions.
Read full review From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Read full review Alternatives Considered Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
Read full review Client selected it due to how they used it, pricing, and what it could do for them. It's about the same as these other tools but
UsabilityHub let's you run multiple types of task in one test, and
UserTesting still has a bigger panel I think
Read full review Return on Investment A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only Overall accessibility, ease of use, and security were right on the money Collaboration tools and features allowing everyone to innovate and spark great ideas and share it Read full review Time-efficient: quick to gather insights Making informed decisions: repeat testing before launching the app/website to reduce errors in the future Guarantee customers' satisfaction: ensure the errors are reduced to the minimum so that the purchase process is smooth and there will be no need to reach out to our customer support team Read full review ScreenShots