Likelihood to Recommend Any FEC small or big can benefit from CenterEdge. It pulls your entire facility together under one point of sale. Groups, redemption prizes, Bowling modules, Laser Tag modules, webstore, kiosks...just to name a few. As CenterEdge is relatively young they are growing and expanding at a rate that can not be ignored and we are glad to have them back at our locations.
Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Read full review Pros Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well. Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon. Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event. Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review Powerful reporting that can be customized to fit your needs. Tons of integrations that help you get up and running quickly. Read full review Cons External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules. F&B Recipe creation and management could be a little easier but it still does a good job. Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager. Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again. We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time. Read full review Support Rating The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Read full review Alternatives Considered Micros is great for the restaurant industry, but we're not that. We are an FEC with MANY activities under one roof including F & B, but Micros just could not handle keep track of everything we offer to our guests. Centeredge does that and more. If you are a bar/restaurant then Micros is for you. But if you are an FEC with many different offerings and you want to have control over your sales, don't think...choose CenterEdge.
Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review As a wholesale focused business, we found
Vend to be tailored to retail businesses.
TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need.
OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Read full review Return on Investment Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here! Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us. Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy??? Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review Improved inventory accuracy across all channels. Sales gains from always showing products as in stock. Read full review ScreenShots