CenterEdge Advantage vs. Fiserv (First Data) - ICICI Merchant Services

Any FEC small or big can benefit from CenterEdge. It pulls your entire facility together under one point of sale. Groups, redemption prizes, Bowling modules, Laser Tag modules, webstore, kiosks...just to name a few. As CenterEdge is relatively young they are growing and expanding at a rate that can not be ignored and we are glad to have them back at our locations.

Incentivized

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

• Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well.
• Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon.
• Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules.
• F&B Recipe creation and management could be a little easier but it still does a good job.

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

Micros is great for the restaurant industry, but we're not that. We are an FEC with MANY activities under one roof including F & B, but Micros just could not handle keep track of everything we offer to our guests. Centeredge does that and more. If you are a bar/restaurant then Micros is for you. But if you are an FEC with many different offerings and you want to have control over your sales, don't think...choose CenterEdge.

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

• Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here!
• Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us.
• Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy???

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized