What users are saying about
6 Ratings
3 Ratings
6 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Electronic Medical Records

    CentralReach

    Feature Set Not Supported
    N/A
    6.3

    ESO EHR

    63%
    ESO Electronic Health Record ranks higher in 7/7 features

    Charting / document management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Fax integration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Customization

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Medical Security and Privacy

    CentralReach

    Feature Set Not Supported
    N/A
    9.5

    ESO EHR

    95%
    ESO Electronic Health Record ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Role-based permission levels

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Data backups and redundancy

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Local mode / networking failsafe

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Workflow and Scale

    CentralReach

    Feature Set Not Supported
    N/A
    6.0

    ESO EHR

    60%
    ESO Electronic Health Record ranks higher in 1/1 features

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • CentralReach is rated higher in 1 area: Likelihood to Recommend
    • ESO Electronic Health Record is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    CentralReach

    90%
    4 Ratings
    8.0

    ESO EHR

    80%
    1 Rating

    Support Rating

    6.0

    CentralReach

    60%
    2 Ratings
    10.0

    ESO EHR

    100%
    2 Ratings

    Likelihood to Recommend

    CentralReach

    For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
    Abigail Koenig | TrustRadius Reviewer

    ESO EHR

    For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
    Anonymous | TrustRadius Reviewer

    Pros

    CentralReach

    • CentralReach is easy to use once you get fully trained.
    • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
    • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
    Anonymous | TrustRadius Reviewer

    ESO EHR

    • Exceptional user interface/user experience design that is intuitive and easy to use.
    • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
    Anonymous | TrustRadius Reviewer

    Cons

    CentralReach

    • Scheduling module has its limitations
    • Instant Chat is not robust
    • The App is terrible!!
    Anonymous | TrustRadius Reviewer

    ESO EHR

    • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
    • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CentralReach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ESO EHR

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CentralReach

    CentralReach 6.0
    Based on 2 answers
    It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
    Anonymous | TrustRadius Reviewer

    ESO EHR

    ESO EHR 10.0
    Based on 2 answers
    Customer support has been spectacular: Personalized, rapidly available, and very helpful.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    CentralReach

    The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
    Angie Fuqua | TrustRadius Reviewer

    ESO EHR

    ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CentralReach

    • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
    • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
    • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
    Abigail Koenig | TrustRadius Reviewer

    ESO EHR

    • The ease of use for providers to complete documentation has had a very positive ROI.
    • The ease of administering the software has saved significant money and delivered very positive ROI.
    Anonymous | TrustRadius Reviewer

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