What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Electronic Medical Records
CentralReach
Feature Set Not Supported
N/A
6.3
ESO EHR
63%
ESO Electronic Health Record ranks higher in 7/7 features
ESO Electronic Health Record ranks higher in 7/7 features
Charting / document management
N/A
0 Ratings
10.0
100%
1 Rating
Templates
N/A
0 Ratings
10.0
100%
1 Rating
Mobile/tablet support
N/A
0 Ratings
10.0
100%
1 Rating
Fax integration
N/A
0 Ratings
5.0
50%
1 Rating
Integration with other EMR and PM systems
N/A
0 Ratings
7.0
70%
1 Rating
Workflow automation
N/A
0 Ratings
1.0
10%
1 Rating
Customization
N/A
0 Ratings
1.0
10%
1 Rating
Medical Security and Privacy
CentralReach
Feature Set Not Supported
N/A
9.5
ESO EHR
95%
ESO Electronic Health Record ranks higher in 4/4 features
ESO Electronic Health Record ranks higher in 4/4 features
HIPAA compliance
N/A
0 Ratings
10.0
100%
1 Rating
Role-based permission levels
N/A
0 Ratings
8.0
80%
1 Rating
Data backups and redundancy
N/A
0 Ratings
10.0
100%
1 Rating
Local mode / networking failsafe
N/A
0 Ratings
10.0
100%
1 Rating
Workflow and Scale
CentralReach
Feature Set Not Supported
N/A
6.0
ESO EHR
60%
ESO Electronic Health Record ranks higher in 1/1 features
ESO Electronic Health Record ranks higher in 1/1 features
Multi-office / multi-physician capabilities
N/A
0 Ratings
6.0
60%
1 Rating
Attribute Ratings
- CentralReach is rated higher in 1 area: Likelihood to Recommend
- ESO Electronic Health Record is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.0
CentralReach
90%
4 Ratings
8.0
ESO EHR
80%
1 Rating
Support Rating
6.0
CentralReach
60%
2 Ratings
10.0
ESO EHR
100%
2 Ratings
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
Founder/Executive Director
Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees
ESO EHR
For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesPros
CentralReach
- CentralReach is easy to use once you get fully trained.
- CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
- CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

Verified User
Administrator in Finance and Accounting
Hospital & Health Care Company, 501-1000 employeesESO EHR
- Exceptional user interface/user experience design that is intuitive and easy to use.
- ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesCons
CentralReach
- Scheduling module has its limitations
- Instant Chat is not robust
- The App is terrible!!

Verified User
C-Level Executive in Finance and Accounting
Education Management Company, 1001-5000 employeesESO EHR
- The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
- The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesPricing Details
CentralReach
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ESO EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
CentralReach
CentralReach 6.0
Based on 2 answers
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking

Verified User
C-Level Executive in Finance and Accounting
Education Management Company, 1001-5000 employeesESO EHR
ESO EHR 10.0
Based on 2 answers
Customer support has been spectacular: Personalized, rapidly available, and very helpful.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesAlternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
CEO (Chief Executive Officer)
ABA InsightIndividual & Family Services, 51-200 employees
ESO EHR
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesReturn on Investment
CentralReach
- CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
- CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
- Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
Founder/Executive Director
Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees
ESO EHR
- The ease of use for providers to complete documentation has had a very positive ROI.
- The ease of administering the software has saved significant money and delivered very positive ROI.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employees