What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 6 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

ESO EHR

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
ESO EHR
Claims management
CentralReach
5.0
ESO EHR
Coding
CentralReach
5.0
ESO EHR
Patient billing
CentralReach
7.0
ESO EHR
Financial Reporting
CentralReach
1.0
ESO EHR

Patient Scheduling

CentralReach
4.0
ESO EHR
Rule-based scheduling
CentralReach
5.0
ESO EHR
Calendar interface
CentralReach
3.0
ESO EHR

Electronic Medical Records

CentralReach
2.7
ESO EHR
6.3
Charting / document management
CentralReach
5.0
ESO EHR
10.0
Templates
CentralReach
4.0
ESO EHR
10.0
Patient portal
CentralReach
2.0
ESO EHR
Mobile/tablet support
CentralReach
1.0
ESO EHR
10.0
Workflow automation
CentralReach
3.0
ESO EHR
1.0
Customization
CentralReach
1.0
ESO EHR
1.0
Fax integration
CentralReach
ESO EHR
5.0
Integration with other EMR and PM systems
CentralReach
ESO EHR
7.0

Medical Security and Privacy

CentralReach
8.0
ESO EHR
9.5
HIPAA compliance
CentralReach
8.0
ESO EHR
10.0
Role-based permission levels
CentralReach
8.0
ESO EHR
8.0
Data backups and redundancy
CentralReach
ESO EHR
10.0
Local mode / networking failsafe
CentralReach
ESO EHR
10.0

Workflow and Scale

CentralReach
ESO EHR
6.0
Multi-office / multi-physician capabilities
CentralReach
ESO EHR
6.0

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

ESO EHR

  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
Anonymous | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

ESO EHR

  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
Anonymous | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

ESO EHR

ESO EHR 10.0
Based on 1 answer
Customer support has been spectacular: Personalized, rapidly available, and very helpful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CentralReach

No answers on this topic

ESO EHR

ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
Anonymous | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

ESO EHR

  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ESO EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
ESO EHR
8.0

Support Rating

CentralReach
6.0
ESO EHR
10.0

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