Likelihood to Recommend
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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If you have dedicated front office or phone support who can immediately call and hound 'booked' patients to get their information in w/in the 24 hours that Zocdoc allows before charging you- this might work- in that case, possibly you could at least charge them a no show fee.
Read full review Pros CentralReach is easy to use once you get fully trained. CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors. CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field. Read full review Cons Scheduling module has its limitations Instant Chat is not robust The App is terrible!! Read full review high cost for customer acquisition customers cancel and practice has no recourse, but must pay Zocdoc Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us High cost of service for nurse practitioners High rate of attrition- few customers converted to our practice compared to other methods We were promised one rate per customer acquired, then the posted rate was increased, twice Unable to even charge a no show fee for patients who changed at last minute the service as set up encourages patients to bait and switch to other providers at the last minute there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle Read full review Support Rating
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
Read full review Return on Investment CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time. CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is. Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement. Read full review ScreenShots