What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 4 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.5 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Sales Gamification
Centrical
Feature Set Not Supported
N/A

7.2
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
72%
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated ranks higher in 9/9 features
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated ranks higher in 9/9 features
Sales contest templates
N/A
0 Ratings

5.0
50%
1 Rating
Custom sales contests
N/A
0 Ratings

7.0
70%
1 Rating
Team competitions
N/A
0 Ratings

8.0
80%
1 Rating
Contest flexibility
N/A
0 Ratings

7.0
70%
1 Rating
Sales rep view
N/A
0 Ratings

7.0
70%
1 Rating
Game notifications & updates
N/A
0 Ratings

8.0
80%
1 Rating
Social competition / Game collaboration
N/A
0 Ratings

8.0
80%
1 Rating
Sales performance reporting
N/A
0 Ratings

6.0
60%
1 Rating
TV streaming
N/A
0 Ratings

9.0
90%
1 Rating
Attribute Ratings
- Centrical is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.0
Centrical
90%
1 Rating

6.0
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
60%
1 Rating
Usability
9.0
Centrical
90%
1 Rating

8.0
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
80%
1 Rating
Support Rating
9.0
Centrical
90%
1 Rating

7.0
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
70%
1 Rating
Likelihood to Recommend
Centrical
It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesPros
Centrical
- User-friendly platform for both admins and end users
- Scalable and compatible with desktop, laptop, tablet, and mobile devices
- Strong customer success team behind their product
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
- Easy to setup
- Easy for people to view the dashboard
- Great KPI's out of the box

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesCons
Centrical
- Integration with more platforms through API
- More in-depth support articles at their database for narrative config/design
- More plug and play narrative options for beginners
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
- Sometimes the workflows did not fire correctly
- Creating custom KPI's are harder to setup
- Wish to have these in a PowerBI

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesPricing Details
Centrical
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Centrical
Centrical 9.0
Based on 1 answer
Overall, this is a great product, with many flexible and value-add characteristics. The variety of flavors it offers to configure learning and performance management solutions from scratch, together with a strong team behind it and the appropriate support channels, make this an ideal option for most organizations.
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated 8.0
Based on 1 answer
It was easy for end users to use the system, or be able to put in on a TV to show the reports. I did not give it a 9 or 10 as the usability for an admin. It takes a good amount of time and knowledge around where to go to to do your job.

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesSupport Rating
Centrical
Centrical 9.0
Based on 1 answer
There is a dedicated support team available and a support platform 24/7. Tickets are worked on quickly and a sense of urgency is understood by the provider. Feedback is taken into consideration, and one thing that makes a huge difference for me is the fact that there is a product development team that constantly reaches out and enhances the product to adapt to clients' needs.
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated 7.0
Based on 1 answer
I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesAlternatives Considered
Centrical
We selected Centrical especially because of the ease to configure and how you may integrate compelling narratives into your programs. It makes a big difference to add personality to it. You may use the "out of box" options, but also you can configure your own based on your needs. This user-friendly platform is also guaranteed to be secure and compliant to PCI standards, which makes a huge difference.
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
We used MS Dynamics 365 Gamification because we did not have a Power BI team. The dashboards and animations are better than just having a dashboard. It was also nice to have the KPI's already built, where we did not have to build them to do something so simple. Liked how easy the updates were between the Dynamics system.

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employeesReturn on Investment
Centrical
- Increase in Learner Satisfaction NPS Scale Score
- Increase in Learner Engagement
- Higher quality of Learning Design with this authoring tool
- Impact to performance KPIs and shorter time to competency
Regional Training Manager
Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees
Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
- It helped us close more cases.

Verified User
Former Employee in Information Technology
Consumer Electronics Company, 51-200 employees