Centrical vs Microsoft Dynamics 365 - Gamification

Likelihood to Recommend

It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Feature Rating Comparison

Centrical

Microsoft Dynamics 365 - Gamification

Sales contest templates

Custom sales contests

Team competitions

Contest flexibility

Sales rep view

Game notifications & updates

Social competition / Game collaboration

Sales performance reporting

TV streaming

Pros

User-friendly platform for both admins and end users
Scalable and compatible with desktop, laptop, tablet, and mobile devices
Strong customer success team behind their product

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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Easy to setup
Easy for people to view the dashboard
Great KPI's out of the box

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Cons

Integration with more platforms through API
More in-depth support articles at their database for narrative config/design
More plug and play narrative options for beginners

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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Sometimes the workflows did not fire correctly
Creating custom KPI's are harder to setup
Wish to have these in a PowerBI

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Usability

Centrical 9.0

Based on 1 answer

Overall, this is a great product, with many flexible and value-add characteristics. The variety of flavors it offers to configure learning and performance management solutions from scratch, together with a strong team behind it and the appropriate support channels, make this an ideal option for most organizations.

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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Microsoft Dynamics 365 - Gamification 8.0

Based on 1 answer

It was easy for end users to use the system, or be able to put in on a TV to show the reports. I did not give it a 9 or 10 as the usability for an admin. It takes a good amount of time and knowledge around where to go to to do your job.

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Support Rating

Centrical 9.0

Based on 1 answer

There is a dedicated support team available and a support platform 24/7. Tickets are worked on quickly and a sense of urgency is understood by the provider. Feedback is taken into consideration, and one thing that makes a huge difference for me is the fact that there is a product development team that constantly reaches out and enhances the product to adapt to clients' needs.

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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Microsoft Dynamics 365 - Gamification 7.0

Based on 1 answer

I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Alternatives Considered

We selected Centrical especially because of the ease to configure and how you may integrate compelling narratives into your programs. It makes a big difference to add personality to it. You may use the "out of box" options, but also you can configure your own based on your needs. This user-friendly platform is also guaranteed to be secure and compliant to PCI standards, which makes a huge difference.

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

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We used MS Dynamics 365 Gamification because we did not have a Power BI team. The dashboards and animations are better than just having a dashboard. It was also nice to have the KPI's already built, where we did not have to build them to do something so simple. Liked how easy the updates were between the Dynamics system.

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

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Return on Investment

Increase in Learner Satisfaction NPS Scale Score
Increase in Learner Engagement
Higher quality of Learning Design with this authoring tool
Impact to performance KPIs and shorter time to competency

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Allan Morales

Regional Training Manager

Sykes Enterprises, Inc.Outsourcing/Offshoring, 10,001+ employees

View all 1 answers on this topic

It helped us close more cases.

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Verified User

Former Employee in Information Technology

Consumer Electronics Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Centrical

Microsoft Dynamics 365 - Gamification

Centrical

Microsoft Dynamics 365 - Gamification

Centrical

Microsoft Dynamics 365 - Gamification

Centrical vs Microsoft Dynamics 365 - Gamification

Centrical

Microsoft Dynamics 365 - Gamification

Feature Rating Comparison

Sales Gamification

Sales contest templates

Custom sales contests

Team competitions

Contest flexibility

Sales rep view

Game notifications & updates

Social competition / Game collaboration

Sales performance reporting

TV streaming

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Usability

Support Rating

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