What users are saying about
17 Ratings
6 Ratings
17 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Centricity EMR

This EMR system is well suited for hospitals and associated specialty practices where all medical information can be stored and updated in one place
No photo available

Epic

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
No photo available

Feature Rating Comparison

Billing and Claims Management

Centricity EMR
9.4
Epic
7.8
Real-time eligibility verification
Centricity EMR
9.0
Epic
8.0
Claims management
Centricity EMR
10.0
Epic
8.0
Coding
Centricity EMR
8.0
Epic
8.0
Patient billing
Centricity EMR
10.0
Epic
8.0
Financial Reporting
Centricity EMR
10.0
Epic
7.0

Patient Scheduling

Centricity EMR
9.8
Epic
8.0
Rule-based scheduling
Centricity EMR
9.0
Epic
7.0
Automated appointment reminders
Centricity EMR
9.9
Epic
7.0
Automated patient check-in
Centricity EMR
9.9
Epic
8.0
Multi-location support
Centricity EMR
10.0
Epic
9.0
Calendar interface
Centricity EMR
9.9
Epic
9.0

Electronic Medical Records

Centricity EMR
9.9
Epic
8.1
Charting / document management
Centricity EMR
10.0
Epic
9.0
Templates
Centricity EMR
10.0
Epic
9.0
Patient portal
Centricity EMR
10.0
Epic
8.0
Mobile/tablet support
Centricity EMR
9.0
Epic
7.0
Fax integration
Centricity EMR
10.0
Epic
Integration with other EMR and PM systems
Centricity EMR
9.9
Epic
8.0
Workflow automation
Centricity EMR
9.9
Epic
8.0
Speech recognition
Centricity EMR
10.0
Epic
7.0
Customization
Centricity EMR
9.9
Epic
9.0
E-prescribing
Centricity EMR
10.0
Epic
8.0

Medical Security and Privacy

Centricity EMR
10.0
Epic
8.8
HIPAA compliance
Centricity EMR
10.0
Epic
9.0
Role-based permission levels
Centricity EMR
10.0
Epic
9.0
Data backups and redundancy
Centricity EMR
9.9
Epic
9.0
Local mode / networking failsafe
Centricity EMR
9.9
Epic
8.0

Workflow and Scale

Centricity EMR
9.9
Epic
8.7
Task tracking
Centricity EMR
9.9
Epic
8.0
Specialty-specific workflows
Centricity EMR
9.9
Epic
9.0
Multi-office / multi-physician capabilities
Centricity EMR
10.0
Epic
9.0

Pros

Centricity EMR

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell profile photo

Epic

  • Consistent upgrade cadence.
  • Breadth of capabilities.
No photo available

Cons

Centricity EMR

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
No photo available

Epic

  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
No photo available

Support

Centricity EMR

No score
No answers yet
No answers on this topic

Epic

Epic 7.0
Based on 1 answer
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
No photo available

Alternatives Considered

Centricity EMR

It stacks up and can surpass most of the systems out there.GE has been a leader in their industry in healthcare since I started.
No photo available

Epic

No answers on this topic

Return on Investment

Centricity EMR

No answers on this topic

Epic

  • Standard EMR for all location.
  • High associated staff and support cost.
No photo available

Pricing Details

Centricity EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Centricity EMR
9.0
Epic
9.0

Support

Centricity EMR
Epic
7.0

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