What users are saying about
17 Ratings
14 Ratings
17 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Centricity EMR

I think it is great in any case where you need it for scheduling but especially for medical scheduling. It allows for commenting and enough room to type in specific diagnosis etc. It also allows for different appointment types and lengths depending on the appointment that the client needs. It allows for a lot of leeway and a lot of room for movement within the own company.
Kelly Ferriter | TrustRadius Reviewer

Epic Cadence

Cadence Enterprise Scheduling is particularly useful in a multiple provider, multiple location scenario. It is also quite useful in situations where there are multiple rooms or pieces of equipment that need to be scheduled.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Centricity EMR
8.7
Epic Cadence
Real-time eligibility verification
Centricity EMR
7.5
Epic Cadence
Claims management
Centricity EMR
8.5
Epic Cadence
Coding
Centricity EMR
7.3
Epic Cadence
Patient billing
Centricity EMR
10.0
Epic Cadence
Financial Reporting
Centricity EMR
10.0
Epic Cadence

Patient Scheduling

Centricity EMR
9.2
Epic Cadence
Rule-based scheduling
Centricity EMR
9.0
Epic Cadence
Automated appointment reminders
Centricity EMR
9.3
Epic Cadence
Automated patient check-in
Centricity EMR
9.3
Epic Cadence
Multi-location support
Centricity EMR
9.3
Epic Cadence
Calendar interface
Centricity EMR
9.3
Epic Cadence

Electronic Medical Records

Centricity EMR
8.8
Epic Cadence
Charting / document management
Centricity EMR
9.3
Epic Cadence
Templates
Centricity EMR
9.3
Epic Cadence
Patient portal
Centricity EMR
7.8
Epic Cadence
Mobile/tablet support
Centricity EMR
9.0
Epic Cadence
Fax integration
Centricity EMR
9.3
Epic Cadence
Integration with other EMR and PM systems
Centricity EMR
8.5
Epic Cadence
Workflow automation
Centricity EMR
9.3
Epic Cadence
Speech recognition
Centricity EMR
9.3
Epic Cadence
Customization
Centricity EMR
6.4
Epic Cadence
E-prescribing
Centricity EMR
10.0
Epic Cadence

Medical Security and Privacy

Centricity EMR
9.6
Epic Cadence
HIPAA compliance
Centricity EMR
9.3
Epic Cadence
Role-based permission levels
Centricity EMR
10.0
Epic Cadence
Data backups and redundancy
Centricity EMR
10.0
Epic Cadence
Local mode / networking failsafe
Centricity EMR
9.3
Epic Cadence

Workflow and Scale

Centricity EMR
9.3
Epic Cadence
Task tracking
Centricity EMR
9.3
Epic Cadence
Specialty-specific workflows
Centricity EMR
9.3
Epic Cadence
Multi-office / multi-physician capabilities
Centricity EMR
9.3
Epic Cadence

Pros

Centricity EMR

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell | TrustRadius Reviewer

Epic Cadence

  • The system is simple to use it helps schedulers create appointments and, avoids placing patients in situations where they are scheduled at the same time in different facilities.
  • It has many reports that can help managers maintain a smooth operation and shows what areas need to improve.
  • It has a one place for all scheduling information for schedulers to see patient's appointments, especially when patients do not recall where or when their next appointments will be.
  • The system can be created in such a way that you can control who can make appointments and who can't.
  • They system when built provides warnings to schedulers helping to minimize many scheduling errors like overbooking.
Christie Tolentino-Chango RN MSN, MBA, HC | TrustRadius Reviewer

Cons

Centricity EMR

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
Anonymous | TrustRadius Reviewer

Epic Cadence

  • Questionnaires: EPIC seems to be very stringent on questionnaires and how may can be attached (only 1) on a Cadence level causing us to be quite inventive on how to get questioned answered on only certain visit types. One big stumbling block was the Ebola questionnaire. Currently we have a particular questionnaire for new Phy. Therapy patients which prevents us from adding the Ebola questionnaire to NEW patients. We are still struggling with this.
  • Patient Itinerates used for multiple appointments: Not very professional looking regardless of how you set up (OP visits, instructions etc: Most practices will not use the itinerary therefore adding dollars to having printing cards with the practice name on them. (the old fashioned way)
  • Building new DEP records: Wish there was a way to copy entire builds from one DEP to another.
  • Security": EPIC security is a nightmare to develop for multi faced users. RN that schedule appointments. Many of our practices are small practices that only have 2-3 people (the doc, the RN and the scheduler/biller . This creates the need for everyone to do everything from a scheduling perspective and building this security can become very cumbersome from practice to practice as each is unique.
Anonymous | TrustRadius Reviewer

Usability

Centricity EMR

No score
No answers yet
No answers on this topic

Epic Cadence

Epic Cadence 9.0
Based on 1 answer
As stated earlier, it seems to be the best out there, from a built perspective as well as a user application. While some practices feel it to be time consuming (Cadence/Prelude) together others who see the whole integration thru the Epicare and Resolute systems love it. From an IT perspective, while sometimes cumbersome to build, the end results are pleasing and satisfying. We can usually accomplish what we set out to do with the practice vision in mind.
Anonymous | TrustRadius Reviewer

Support Rating

Centricity EMR

No score
No answers yet
No answers on this topic

Epic Cadence

Epic Cadence 8.0
Based on 1 answer
EPIC has been great in their support and communication at all hours. They also openly communicate when an application TS (Technical Support) will be away and who is covering for that person. During standard non working hours - you always know what number and who to call to get resolution to issues that arise at those times
Anonymous | TrustRadius Reviewer

Online Training

Centricity EMR

No score
No answers yet
No answers on this topic

Epic Cadence

Epic Cadence 9.7
Based on 2 answers
EPI webinars are most informative and not a long drawn out presentation. It also offer screen shots and practice tools.
Anonymous | TrustRadius Reviewer

Implementation Rating

Centricity EMR

No score
No answers yet
No answers on this topic

Epic Cadence

Epic Cadence 9.0
Based on 2 answers
Use implementation team from EPIC but know what you want and make sure that it=s what you get. You can be easily swayed by lack of knowledge on the application and therefore decisions are made that are not correct and then have to be redone. EPIC including Cadence needs a great understanding of the workflows you currently have and how they will be impacted by your build.We had a great understanding of the existing workflows in the offices, however lack of knowledge on the Cadence IT side, had a large impact on what was delivered as our implementers believed that a standard EPIC workflow would suffice and did not.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Centricity EMR

During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
Anonymous | TrustRadius Reviewer

Epic Cadence

Centricity was limited in ability to scale and customize compared to Cadence for our environment. Also the regular updates for Cadence vs. Centricity is where Cadence really shines. Vendor support is also much better with Cadence over Centricity. We also like the robust capability of the reporting module in Cadence over other vendors.
Anonymous | TrustRadius Reviewer

Return on Investment

Centricity EMR

  • Allows us to see missed appointments so we can see why clients have missed them and rescheduling them in a timely manner.
  • We receive penalty fees for multiple missed appointments tracked by the system.
  • Seeing patterns and trends and how we can improve.
Kelly Ferriter | TrustRadius Reviewer

Epic Cadence

No answers on this topic

Pricing Details

Centricity EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic Cadence

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Centricity EMR
9.0
Epic Cadence
8.0

Usability

Centricity EMR
Epic Cadence
9.0

Reliability and Availability

Centricity EMR
Epic Cadence
10.0

Support Rating

Centricity EMR
Epic Cadence
8.0

Online Training

Centricity EMR
Epic Cadence
9.7

Implementation Rating

Centricity EMR
Epic Cadence
9.0

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