What users are saying about
4 Ratings
18 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Call Box

If you have a department, which supports other departments or client base, via phone calls, Call Box is a must. This tool will shoot your efficient and help you find the loop holes, which when eradicated will provide you with happy customers. It would be a single console for the team leads and managers to know how the department did throughout the day and what all is to be improved from the next day onwards.This tool is majorly for tracking support via phone calls. So if you have other business processes like support via email/ chat only, this tool might not be required for your department then.
Anonymous | TrustRadius Reviewer

PhoneBurner

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JUNE REY RAMIREZ | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Call Box
PhoneBurner
7.9
Contact preview
Call Box
PhoneBurner
8.0
Dialer-CRM integration
Call Box
PhoneBurner
7.2
Call notes & tags
Call Box
PhoneBurner
7.5
Automatic call logging
Call Box
PhoneBurner
9.0

Core Dialer

Call Box
PhoneBurner
8.8
Outbound dialing
Call Box
PhoneBurner
9.1
Inbound routing
Call Box
PhoneBurner
8.5
Custom caller ID
Call Box
PhoneBurner
8.4
Click-to-call
Call Box
PhoneBurner
8.8
Recorded voicemail drop
Call Box
PhoneBurner
8.7
Dialer contact import
Call Box
PhoneBurner
9.1
Campaign & list management
Call Box
PhoneBurner
8.9

Call Follow-up and Quality Assurance

Call Box
PhoneBurner
8.9
Follow-up calls
Call Box
PhoneBurner
9.0
Dialer reporting & analytics
Call Box
PhoneBurner
8.9
Dialer compliance
Call Box
PhoneBurner
8.9

Pros

Call Box

  • Call tracking.
  • Call and data reporting.
  • Reasonable evidence of actual effort by users.
  • Helps in improving pitfall areas.
Anonymous | TrustRadius Reviewer

PhoneBurner

  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer

Cons

Call Box

  • Revenue estimate or company size
Anonymous | TrustRadius Reviewer

PhoneBurner

  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Anonymous | TrustRadius Reviewer

Usability

Call Box

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.3
Based on 3 answers
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
Julia Carmargo | TrustRadius Reviewer

Support Rating

Call Box

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.0
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer

Alternatives Considered

Call Box

This is the only tool I am aware about. I know there are multiple other tools available in the market for the same use cases, but I have not got a chance yet to work on those tools.
Anonymous | TrustRadius Reviewer

PhoneBurner

We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JUNE REY RAMIREZ | TrustRadius Reviewer

Return on Investment

Call Box

  • Definitely the tracking and reporting has improved on operational cost.
  • It also has improved ROI in terms of making better marketing strategies.
  • Helps in understanding customer behaviour and psychology.
Anonymous | TrustRadius Reviewer

PhoneBurner

  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Call Box

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Call Box Editions & Modules

Additional Pricing Details

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

Call Box
6.7
PhoneBurner
8.0

Usability

Call Box
PhoneBurner
9.3

Support Rating

Call Box
PhoneBurner
9.0

Add comparison