TrustRadius

Call Box vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Call Box
Score 6.2 out of 10
N/A
Century Interactive is a call tracking solution with features such as inbound, outbound, and website call tracking, human call categorization, and dynamic call routing.N/A
PhoneBurner
Score 8.3 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Pricing
Call BoxPhoneBurner
Editions & Modules
No answers on this topic
Unlimited - 1 user
$149.00
per user, per month
Offerings
Pricing Offerings
Call BoxPhoneBurner
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—No contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
Call BoxPhoneBurner
Top Pros
Top Cons
Features
Call BoxPhoneBurner
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Call Box
-
Ratings
PhoneBurner
7.4
8 Ratings
5% above category average
Contact preview00 Ratings8.68 Ratings
Dialer-CRM integration00 Ratings6.77 Ratings
Call notes & tags00 Ratings5.87 Ratings
Automatic call logging00 Ratings8.78 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Call Box
-
Ratings
PhoneBurner
9.2
8 Ratings
21% above category average
Outbound dialing00 Ratings9.08 Ratings
Inbound routing00 Ratings8.94 Ratings
Custom caller ID00 Ratings9.07 Ratings
Click-to-call00 Ratings9.36 Ratings
Recorded voicemail drop00 Ratings9.87 Ratings
Dialer contact import00 Ratings9.47 Ratings
Campaign & list management00 Ratings9.47 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Call Box
-
Ratings
PhoneBurner
9.2
8 Ratings
21% above category average
Follow-up calls00 Ratings9.47 Ratings
Dialer reporting & analytics00 Ratings8.78 Ratings
Dialer compliance00 Ratings9.47 Ratings
Best Alternatives
Call BoxPhoneBurner
Small Businesses
Invoca
Invoca
Score 9.2 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.5 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Call BoxPhoneBurner
Likelihood to Recommend
-
(0 ratings)
6.5
(8 ratings)
Usability
-
(0 ratings)
9.3
(3 ratings)
Support Rating
-
(0 ratings)
8.6
(5 ratings)
User Testimonials
Call BoxPhoneBurner
Likelihood to Recommend
Call Box
No answers on this topic
PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Pros
Call Box
No answers on this topic
PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer
Nathan Newman
VP of Sales
Read full review
Cons
Call Box
No answers on this topic
PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Verified User
Anonymous
Read full review
Usability
Call Box
No answers on this topic
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
JC
Julia Carmargo
Analista de banco de dados
Read full review
Support Rating
Call Box
No answers on this topic
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer
Erin Miller
Shipping Consultant
Read full review
Alternatives Considered
Call Box
No answers on this topic
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Return on Investment
Call Box
No answers on this topic
PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Verified User
Anonymous
Read full review
ScreenShots

PhoneBurner Screenshots

Screenshot of PhoneBurner's automatic distribution of leads to a team.Screenshot of the dialing interface, where users can dial up to 80 contacts per hour.Screenshot of the contact records, that include history, activity, build a bigger, more engaged sales pipeline.Screenshot of the customizable rules used to automatically distribute leads.Screenshot of the reports used to track agent and team performance, with real-time and historical analytics.Screenshot of dialer buttons, which can be customized to perform any desired actions based on any call result. These can be used to leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.