3 Ratings
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Score 6.6 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

CenturyLink Cloud Application Manager

It was very good to use in small scale projects. Considering the high end projects with many instances and multi-platform architectures, it is better to test before the application is deployed. I think few of the questions can be general - who are the system users and what size is the application focussing on? How much resources are required? Will the application require any additional services?
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Pros

CenturyLink Cloud Application Manager

  • Quick deployment of pre-built virtual machines
  • Some of the virtual machines also are readily available with a pack of softwares
  • Good Stability. Using it as a student, I have never experienced any downtime issues with the projects deployed on AppFog.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
Anonymous | TrustRadius Reviewer

Cons

CenturyLink Cloud Application Manager

  • Though it is good and easy for developers, it lacks operational activities and monitoring tools.
  • It is easy to deploy WAR on AppFog with its console but sometimes it can lack on the performance and feasibility.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • A lot of flexibility in the licensing options which can get overwhelming.
  • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
  • Pricing negotiations - although that can be pretty much every vendor.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CenturyLink Cloud Application Manager

Primarily because it used to have a good free tier earlier, which it does not anymore. It's simple, and things are available to use. Compared to it's competitors, it does has less features, but that kind of acts in its favor. That adds to the simplicity, and ease of use for a new user.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Anonymous | TrustRadius Reviewer

Return on Investment

CenturyLink Cloud Application Manager

  • Our project was deployed with good efficiency and easily accessible.
  • The platform was much recommeded across the groups and peers.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
Anonymous | TrustRadius Reviewer

Pricing Details

CenturyLink Cloud Application Manager

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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