Lumen Cloud Application Manager vs. ServiceNow IT Operations Management

It was very good to use in small scale projects. Considering the high end projects with many instances and multi-platform architectures, it is better to test before the application is deployed. I think few of the questions can be general - who are the system users and what size is the application focussing on? How much resources are required? Will the application require any additional services?

Incentivized

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Quick deployment of pre-built virtual machines
• Some of the virtual machines also are readily available with a pack of softwares
• Good Stability. Using it as a student, I have never experienced any downtime issues with the projects deployed on AppFog.

Incentivized

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Though it is good and easy for developers, it lacks operational activities and monitoring tools.
• It is easy to deploy WAR on AppFog with its console but sometimes it can lack on the performance and feasibility.

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

Primarily because it used to have a good free tier earlier, which it does not anymore. It's simple, and things are available to use. Compared to it's competitors, it does has less features, but that kind of acts in its favor. That adds to the simplicity, and ease of use for a new user.

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

• Our project was deployed with good efficiency and easily accessible.
• The platform was much recommeded across the groups and peers.

Incentivized

• With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
• Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
• With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%

Incentivized