CenturyLink Enterprise Voice SIP Services vs Cisco Unified Computing System Adapters (UCS VICs)

Likelihood to Recommend

CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.

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Scott Sundby

CTO (Chief Technical Officer)

Digital323Information Technology & Services, 11-50 employees

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In general, the company has had significant improvements, where the software has allowed us to have a more fluid and, above all, stable communication system. For many things, I would recommend it, from its level of efficiency to how easy it can be to manipulate it. With a simple implementation. Much faster and cleaner service.

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jacod Jones

RPA Engineer

Mr. CooperFinancial Services, 5001-10,000 employees

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Pros

Reliable
Low maintenance

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Verified User

Engineer in Information Technology

Financial Services Company, 201-500 employees

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Easy Installation, Migration and At A Glance Resource Monitoring
Enhanced Server Virtualization and Systems Integration
Reduction Of Bare Metal Servers
Network Load Distribution

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Verified User

Employee in Information Technology

Automotive Company, 1001-5000 employees

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Cons

Compared to their competition, their portal is impossible to use
Any needed changes feel like moving a mountain
Although they do have qualified support people, getting in touch with them or getting anything done is very difficult

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Craig Nichols

Devops Engineer

Jive Communications, IncComputer Software, 1001-5000 employees

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High throughput
Compatibility
Standalone host connectivity

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Verified User

Professional in Information Technology

Information Technology & Services Company, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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Support Rating

CenturyLink Enterprise Voice SIP Services 7.0

Based on 1 answer

SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.

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Scott Sundby

CTO (Chief Technical Officer)

Digital323Information Technology & Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore tier-1 call center agents.

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Verified User

Manager in Information Technology

Online Media Company, 1001-5000 employees

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When using UCS B-Series, there is no real other choice. For implementations leveraging UCS C-Series, we evaluated based on what connectivity is available, the power of the VIC's really comes when connecting to a UCS Fabric Interconnect, though they can be used standalone. When using standalone, unless implementing to increase the number of physical ports, there are more cost effective options such as the Intel X540.

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Verified User

Professional in Information Technology

Mining & Metals Company, 10,001+ employees

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