7 Ratings
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Score 7.5 out of 100
9 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

CenturyLink Enterprise Voice SIP Services

[CenturyLink Enterprise Voice SIP is] good for environments that require tried and true SIP services, where high-quality voice is a requirement, and backed by a large, global company, with global footprint. CenturyLink voice is also well-suited to environments that want to use MPLS to interconnect their offices, as the same voice circuits can be used for data as well; however, the circuits are relatively expensive, even as far as MPLS goes, and watch out for Lumen's "fees" that often aren't included when you see their quote. Also beware if you require a rapid turn-up or have a very small or inexperienced staff, as MPLS with BGP deployments are great once they're up and running, but can be complex to design and implement.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
9.0
User templates
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Call park
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
9.0

Mobile apps

CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
CenturyLink Enterprise Voice SIP Services
Comcast Business VOIP (VoiceEdge)
9.0

Pros

CenturyLink Enterprise Voice SIP Services

  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
Craig Nichols | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

CenturyLink Enterprise Voice SIP Services

  • Portal management could be better.
  • Reporting is somewhat archaic.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Alternatives Considered

CenturyLink Enterprise Voice SIP Services

CenturyLink was the only provider we were able to secure services through at our location.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

CenturyLink Enterprise Voice SIP Services

  • Neutral ROI, service is stable but cost is high
  • Neutral ROI also, given implementation was long, but maintenance is easy
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Pricing Details

CenturyLink Enterprise Voice SIP Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CenturyLink Enterprise Voice SIP Services
7.1
Comcast Business VOIP (VoiceEdge)
8.5

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