8 Ratings
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Score 6.9 out of 100
11 Ratings
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Score 6.1 out of 100

Feature Set Ratings

    Cloud PBX

    CenturyLink Enterprise Voice SIP Services

    Feature Set Not Supported
    N/A
    6.7

    Comcast Business VOIP (VoiceEdge)

    67%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    User templates

    N/A
    0 Ratings
    4.3
    43%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Call Management

    CenturyLink Enterprise Voice SIP Services

    Feature Set Not Supported
    N/A
    7.5

    Comcast Business VOIP (VoiceEdge)

    75%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    VoIP system collaboration

    CenturyLink Enterprise Voice SIP Services

    Feature Set Not Supported
    N/A
    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    Comcast Business VOIP (VoiceEdge) ranks higher in 3/3 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Instant messaging

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Mobile apps

    CenturyLink Enterprise Voice SIP Services

    Feature Set Not Supported
    N/A
    6.3

    Comcast Business VOIP (VoiceEdge)

    63%
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Attribute Ratings

    • CenturyLink Enterprise Voice SIP Services is rated higher in 1 area: Likelihood to Recommend
    • Comcast Business VOIP (VoiceEdge) is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    6.8

    CenturyLink Enterprise Voice SIP Services

    68%
    5 Ratings
    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    5 Ratings

    Support Rating

    7.0

    CenturyLink Enterprise Voice SIP Services

    70%
    1 Rating
    8.0

    Comcast Business VOIP (VoiceEdge)

    80%
    1 Rating

    Likelihood to Recommend

    CenturyLink Enterprise Voice SIP Services

    CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
    Scott Sundby | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
    Anonymous | TrustRadius Reviewer

    Pros

    CenturyLink Enterprise Voice SIP Services

    • Reliable
    • Low maintenance
    Anonymous | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
    • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
    • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
    Nicholas De Salvo | TrustRadius Reviewer

    Cons

    CenturyLink Enterprise Voice SIP Services

    • Compared to their competition, their portal is impossible to use
    • Any needed changes feel like moving a mountain
    • Although they do have qualified support people, getting in touch with them or getting anything done is very difficult
    Craig Nichols | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • Remote usage.
    • Siloed users that shouldn't be part of phone tree.
    Kyle Moneypenny | TrustRadius Reviewer

    Pricing Details

    CenturyLink Enterprise Voice SIP Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Comcast Business VOIP (VoiceEdge)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CenturyLink Enterprise Voice SIP Services

    CenturyLink Enterprise Voice SIP Services 7.0
    Based on 1 answer
    SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
    Scott Sundby | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    Comcast Business VOIP (VoiceEdge) 8.0
    Based on 1 answer
    Very helpful and quick
    Kyle Moneypenny | TrustRadius Reviewer

    Alternatives Considered

    CenturyLink Enterprise Voice SIP Services

    Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore tier-1 call center agents.
    Anonymous | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
    David Duque Seiler | TrustRadius Reviewer

    Return on Investment

    CenturyLink Enterprise Voice SIP Services

    • Neutral ROI, service is stable but cost is high
    • Neutral ROI also, given implementation was long, but maintenance is easy
    Anonymous | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • We are using this phone in day to day business communications and in meetings between remotely located teams. Nothing negative for me.
    Jayesh Vaghasiya | TrustRadius Reviewer

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