Lumen Next-Generation SIP Voice Services vs. Telnyx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumen Next-Generation SIP Voice Services
Score 7.6 out of 10
N/A
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. • Enterprise Long Distance • Enterprise Managed Messaging Service • Enterprise Toll Free • International Toll-Free Service (ITFS) •…N/A
Telnyx
Score 8.6 out of 10
N/A
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage…
$2
per month
Pricing
Lumen Next-Generation SIP Voice ServicesTelnyx
Editions & Modules
No answers on this topic
Identity Services & Data
$0.0015
per LRN lookup
Voice API
$0.002
per minute
SMS API
$0.0025
per send (free to receive)
Elastic SIP Trunking
$0.0035 ($0.005)
origination (termination) per minute
Fax
$0.0070
per page
Verify API
$0.04
per API call
Wireless
$2.00
per month
Networking
$100.00
per month (starting price)
Offerings
Pricing Offerings
Lumen Next-Generation SIP Voice ServicesTelnyx
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTelnyx offers additional discounts as customers scale.
More Pricing Information
Best Alternatives
Lumen Next-Generation SIP Voice ServicesTelnyx
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises

No answers on this topic

Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lumen Next-Generation SIP Voice ServicesTelnyx
Likelihood to Recommend
7.3
(7 ratings)
8.6
(7 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Lumen Next-Generation SIP Voice ServicesTelnyx
Likelihood to Recommend
Lumen Technologies (formerly CenturyLink)
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
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Telnyx
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
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Pros
Lumen Technologies (formerly CenturyLink)
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
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Telnyx
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
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Cons
Lumen Technologies (formerly CenturyLink)
  • Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
  • Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
  • Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
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Telnyx
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
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Support Rating
Lumen Technologies (formerly CenturyLink)
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
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Telnyx
No answers on this topic
Alternatives Considered
Lumen Technologies (formerly CenturyLink)
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
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Telnyx
Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
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Return on Investment
Lumen Technologies (formerly CenturyLink)
  • Faster learning
  • Increased numbers of calls
  • Organization of calls
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Telnyx
  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
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ScreenShots