8 Ratings
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Score 6.9 out of 100
7 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Telynx is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

CenturyLink Enterprise Voice SIP Services

68%
5 Ratings
8.6

Telynx

86%
7 Ratings

Support Rating

7.0

CenturyLink Enterprise Voice SIP Services

70%
1 Rating

Telynx

N/A
0 Ratings

Likelihood to Recommend

CenturyLink Enterprise Voice SIP Services

CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
Scott Sundby | TrustRadius Reviewer

Telynx

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Jonathan Aguiar | TrustRadius Reviewer

Pros

CenturyLink Enterprise Voice SIP Services

  • Reliable
  • Low maintenance
Anonymous | TrustRadius Reviewer

Telynx

  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
Waseem Khan | TrustRadius Reviewer

Cons

CenturyLink Enterprise Voice SIP Services

  • Compared to their competition, their portal is impossible to use
  • Any needed changes feel like moving a mountain
  • Although they do have qualified support people, getting in touch with them or getting anything done is very difficult
Craig Nichols | TrustRadius Reviewer

Telynx

  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
Jonathan Aguiar | TrustRadius Reviewer

Pricing Details

CenturyLink Enterprise Voice SIP Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CenturyLink Enterprise Voice SIP Services Editions & Modules

Additional Pricing Details

Telynx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$2 per month

Telynx Editions & Modules

Edition
Elastic SIP Trunking$0.0035 ($0.005)1
Voice API$0.0022
SMS API$0.00253
Fax$0.00704
Wireless$2.005
Identity Services & Data$0.00156
Networking$100.007
Verify API$0.048
  1. origination (termination) per minute
  2. per minute
  3. per send (free to receive)
  4. per page
  5. per month
  6. per LRN lookup
  7. per month (starting price)
  8. per API call
Additional Pricing Details
Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

Support Rating

CenturyLink Enterprise Voice SIP Services

CenturyLink Enterprise Voice SIP Services 7.0
Based on 1 answer
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
Scott Sundby | TrustRadius Reviewer

Telynx

No score
No answers yet
No answers on this topic

Alternatives Considered

CenturyLink Enterprise Voice SIP Services

Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore tier-1 call center agents.
Anonymous | TrustRadius Reviewer

Telynx

Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
Joan Leon | TrustRadius Reviewer

Return on Investment

CenturyLink Enterprise Voice SIP Services

  • Neutral ROI, service is stable but cost is high
  • Neutral ROI also, given implementation was long, but maintenance is easy
Anonymous | TrustRadius Reviewer

Telynx

  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
Waseem Khan | TrustRadius Reviewer

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