What users are saying about
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Top Rated
950 Ratings

Ceridian Dayforce HCM

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Top Rated
950 Ratings
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Score 8 out of 100
18 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Ceridian Dayforce HCM

Lately we just haven't been that confident with the software and service. There have been a lot of miscommunications, more price increases and less solutions. A lot of the software support people aren't 100% knowledgeable of what certain changes they help to make do the the software as a whole and it's really concerning
Anonymous | TrustRadius Reviewer

SilkRoad Learning

It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product
Stephen Tsorvas | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ceridian Dayforce HCM
7.7
SilkRoad Learning
Employee demographic data
Ceridian Dayforce HCM
8.0
SilkRoad Learning
Employment history
Ceridian Dayforce HCM
8.0
SilkRoad Learning
Job profiles and administration
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Workflow for transfers, promotions, pay raises, etc.
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Organizational charting
Ceridian Dayforce HCM
7.0
SilkRoad Learning
Organization and location management
Ceridian Dayforce HCM
7.4
SilkRoad Learning
Compliance data (COBRA, OSHA, etc.)
Ceridian Dayforce HCM
7.7
SilkRoad Learning

Payroll Management

Ceridian Dayforce HCM
8.1
SilkRoad Learning
Pay calculation
Ceridian Dayforce HCM
8.7
SilkRoad Learning
Support for external payroll vendors
Ceridian Dayforce HCM
7.6
SilkRoad Learning
Off-cycle/On-Demand payment
Ceridian Dayforce HCM
8.3
SilkRoad Learning
Benefit plan administration
Ceridian Dayforce HCM
7.8
SilkRoad Learning
Direct deposit files
Ceridian Dayforce HCM
8.7
SilkRoad Learning
Salary revision and increment management
Ceridian Dayforce HCM
8.0
SilkRoad Learning
Reimbursement management
Ceridian Dayforce HCM
7.8
SilkRoad Learning

Leave and Attendance Management

Ceridian Dayforce HCM
7.8
SilkRoad Learning
Approval workflow
Ceridian Dayforce HCM
8.2
SilkRoad Learning
Balance details
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Annual carry-forward and encashment
Ceridian Dayforce HCM
7.7
SilkRoad Learning

Employee Self Service

Ceridian Dayforce HCM
8.2
SilkRoad Learning
View and generate pay and benefit information
Ceridian Dayforce HCM
8.6
SilkRoad Learning
Update personal information
Ceridian Dayforce HCM
8.6
SilkRoad Learning
View company policy documentation
Ceridian Dayforce HCM
7.9
SilkRoad Learning
Employee recognition
Ceridian Dayforce HCM
7.4
SilkRoad Learning
View job history
Ceridian Dayforce HCM
8.2
SilkRoad Learning

Asset Management

Ceridian Dayforce HCM
7.2
SilkRoad Learning
Tracking of all physical assets
Ceridian Dayforce HCM
7.2
SilkRoad Learning

HR Reporting

Ceridian Dayforce HCM
6.9
SilkRoad Learning
Report builder
Ceridian Dayforce HCM
6.9
SilkRoad Learning
Pre-built reports
Ceridian Dayforce HCM
7.2
SilkRoad Learning
Ability to combine HR data with external data
Ceridian Dayforce HCM
6.4
SilkRoad Learning

Onboarding

Ceridian Dayforce HCM
7.7
SilkRoad Learning
New hire portal
Ceridian Dayforce HCM
7.9
SilkRoad Learning
Manager tracking tools
Ceridian Dayforce HCM
7.6
SilkRoad Learning

Performance and Goals

Ceridian Dayforce HCM
7.6
SilkRoad Learning
Corporate goal setting
Ceridian Dayforce HCM
7.4
SilkRoad Learning
Individual goal setting
Ceridian Dayforce HCM
7.6
SilkRoad Learning
Line-of sight-visibility
Ceridian Dayforce HCM
7.6
SilkRoad Learning
Performance tracking
Ceridian Dayforce HCM
7.7
SilkRoad Learning

Performance Management

Ceridian Dayforce HCM
7.7
SilkRoad Learning
Performance plans
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Performance improvement plans
Ceridian Dayforce HCM
7.5
SilkRoad Learning
Review status tracking
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Review reminders
Ceridian Dayforce HCM
7.7
SilkRoad Learning
Multiple review frequency
Ceridian Dayforce HCM
7.7
SilkRoad Learning

Succession Planning

Ceridian Dayforce HCM
7.3
SilkRoad Learning
Create succession plans/pools
Ceridian Dayforce HCM
7.3
SilkRoad Learning
Candidate ranking
Ceridian Dayforce HCM
7.3
SilkRoad Learning
Candidate search
Ceridian Dayforce HCM
7.5
SilkRoad Learning
Candidate development
Ceridian Dayforce HCM
7.1
SilkRoad Learning

Recruiting / ATS

Ceridian Dayforce HCM
7.7
SilkRoad Learning
Job Requisition Management
Ceridian Dayforce HCM
7.9
SilkRoad Learning
Company Website Posting
Ceridian Dayforce HCM
8.1
SilkRoad Learning
Publish to Social Media
Ceridian Dayforce HCM
7.6
SilkRoad Learning
Job Search Site Posting
Ceridian Dayforce HCM
7.9
SilkRoad Learning
Duplicate Candidate Prevention
Ceridian Dayforce HCM
7.4
SilkRoad Learning
Applicant Tracking
Ceridian Dayforce HCM
7.6
SilkRoad Learning
Notifications and Alerts
Ceridian Dayforce HCM
7.5
SilkRoad Learning

Learning Management

Ceridian Dayforce HCM
SilkRoad Learning
8.0
Course authoring
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Course catalog or library
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Player/Portal
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Learning content
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Mobile friendly
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Progress tracking & certifications
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Assignments
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Compliance management
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Learning administration
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Learning reporting & analytics
Ceridian Dayforce HCM
SilkRoad Learning
8.0
Social learning
Ceridian Dayforce HCM
SilkRoad Learning
8.0

Pros

Ceridian Dayforce HCM

  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
Dana Lyons | TrustRadius Reviewer

SilkRoad Learning

  • GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
  • The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
  • The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.
Charles Maxcy | TrustRadius Reviewer

Cons

Ceridian Dayforce HCM

  • We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
  • Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
  • Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
  • Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
  • We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
  • Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
MariBeth Theusch | TrustRadius Reviewer

SilkRoad Learning

  • More topics - though this will happen over time.
  • More awareness of the product availability. I am just learning about this now.
  • Dedicated customer service rep for key learning people at the organization to contact.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.1
Based on 74 answers
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Priscilla Midkiff | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 3.6
Based on 2 answers
Our training director has determined that the customer service and ease of use is too difficult. She intends to check into other LMS systems and end our contract with Silkroad.
Donna Ingram | TrustRadius Reviewer

Usability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.8
Based on 52 answers
Dayforce is a cloud based, integrated system and as a whole is very user friendly. Dayforce allows managers to easily deal with day to day activities because all of the information is in one spot. Long gone are the days that a manager needs to log into separate systems to verify an employees timesheet, requests for time off, etc. By providing ease of use, our managers get more time back in their day to do other things.
Anonymous | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 8.0
Based on 1 answer
I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.
Donna Ingram | TrustRadius Reviewer

Reliability and Availability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.2
Based on 23 answers
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Bethann DuBois | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 8.0
Based on 1 answer
There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.
Donna Ingram | TrustRadius Reviewer

Performance

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.7
Based on 25 answers
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Bethann DuBois | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 7.0
Based on 1 answer
It works well most of the time.
Donna Ingram | TrustRadius Reviewer

Support Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.7
Based on 97 answers
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Karen Henry | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 7.0
Based on 1 answer
The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.
Donna Ingram | TrustRadius Reviewer

In-Person Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.1
Based on 11 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin | TrustRadius Reviewer

SilkRoad Learning

No score
No answers yet
No answers on this topic

Online Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.9
Based on 17 answers
The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
Anonymous | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 8.0
Based on 1 answer
some are thorough and others are not. I like that they are available for review.
Donna Ingram | TrustRadius Reviewer

Implementation Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.0
Based on 71 answers
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Brenda Lebo | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 4.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Ceridian Dayforce HCM

It is really nice to have all the various modules available under a single application. This has allowed our organization to rollout to all of our employees and streamline process throughout all levels of employees. We continue to tweak/customize our options knowing that DF is robust application that is continually working on a better experience for the customer.
Anonymous | TrustRadius Reviewer

SilkRoad Learning

GreenLight out performed every other solution we evaluated; it provided the perfect blend of power and usability to meet our needs and to help us excel.
Anonymous | TrustRadius Reviewer

Scalability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.0
Based on 14 answers
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Bethann DuBois | TrustRadius Reviewer

SilkRoad Learning

SilkRoad Learning 7.0
Based on 1 answer
The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.
Donna Ingram | TrustRadius Reviewer

Return on Investment

Ceridian Dayforce HCM

  • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
  • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
  • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
  • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
Jennifer Monson | TrustRadius Reviewer

SilkRoad Learning

  • GreenLight allows us to track compliance toward organizational training goals each year.
  • GreenLight provides customized training compliance reports for all stakeholders.
Kevin Wright, CPLP | TrustRadius Reviewer

Screenshots

Pricing Details

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SilkRoad Learning

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ceridian Dayforce HCM
8.0
SilkRoad Learning
8.0

Likelihood to Renew

Ceridian Dayforce HCM
9.1
SilkRoad Learning
3.6

Usability

Ceridian Dayforce HCM
7.8
SilkRoad Learning
8.0

Reliability and Availability

Ceridian Dayforce HCM
9.2
SilkRoad Learning
8.0

Performance

Ceridian Dayforce HCM
5.7
SilkRoad Learning
7.0

Support Rating

Ceridian Dayforce HCM
6.7
SilkRoad Learning
7.0

In-Person Training

Ceridian Dayforce HCM
7.1
SilkRoad Learning

Online Training

Ceridian Dayforce HCM
6.9
SilkRoad Learning
8.0

Implementation Rating

Ceridian Dayforce HCM
6.0
SilkRoad Learning
4.0

Scalability

Ceridian Dayforce HCM
9.0
SilkRoad Learning
7.0

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