Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
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CrossKnowledge Learning Suite
Score 7.5 out of 10
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CrossKnowledge Learning Suite is a cloud based learning management solution (LMS). The solution is customizable and includes a built-in authentication protocol. It is designed to integrate with content formats such as SCORM and AICC. CrossKnowledge is a Wiley Global brand.
We like Dayforce. It's our core HR system that we use many modules in. Dayforce is our payroll provider and handles all of our year end reporting and ACA forms and W2s. In fact, we are a managed services client and we ask Ceridian to handle committing our payroll and benefits module.
CrossKowledge offers a superb library of learning content and a serviceable learning management system to go with it. If you’re looking for robust reporting or want to minimise the time you spend managing learning administration, you should look elsewhere.
CrossKnowledge provides learning content across a wide array of subjects, and this content is delivered using various delivery methods (interactive e-learning, videos, reading material, activity journals, etc.)
CrossKnowledge’s learning suite makes it easy to set up and roll out a highly customised learning management system.
CrossKnowledge offers a mobile app that makes it easy to access both the learning management system as well as their learning content on the go.
Attendance management. Points cannot be edited from AM; you have to constantly unlock timesheets to update points.
Attendance management link to forms for write-ups. Write-ups are still a manual form process. There is no link from AM to HR incidents.
Supports lack of urgency. Some cases drag out due to no response from support. Then you get flopped to another support person and have to start over at the beginning.
End-dated entitlements should not be seen on the ECP screen. New policies should not be seen until the start date.
An easier way to create forms. Drag and drop.
Write-ups should have workflows with digital acknowledgments from employees and managers.
Benefits - medical support orders should be able to lock employees' dependents so they cannot be removed from benefits.
Transfers - schedules and pay should auto-update to the new ECP info.
Headcount as a qualifier on pay policies.
Workflow visibility on forms. Easy way to see whose approval is still pending. When printing forms, workflow approvals need to show on the printout.
As a learning management system, CrossKnowledge’s backend is missing several key features for learning administrators
It is immensely difficult to set up learning events and managing invitations to learners
Reporting is extremely limited: you can only see the reports that CrossKnowledge seems necessary; you have very limited customisation options, and many of the basic reporting functions are simply impossible
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
CrossKnowledge’s learning content makes it a no-brainer. Besides, while their LMS isn’t as powerful or robust as we’d have liked, it’s still serviceable and most of our learners aren’t directly affected by it.
I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
The online training is very good, there is a wide variety of topics offered and several dates and times. The instructors are very knowledgeable about the subjects they are teaching. There are so many ways to program Dayforce that just the basics seem to be covered in the class.
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
All of the info for Payroll, HR updates, employee updates, Time worked and PTO are in a single application, with a single login, updated in every screen or module in real time. There is no lag in data from screen to screen or from user to user, its almost instant.
Moodle is a far more powerful and flexible learning management system for learning administrators. Where CrossKnowledge has the edge is in its fabulous learning content library.
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Performance Reviews/Comp used to be handled via paper and tracking/reporting was a nightmare - having all of that in the system is so much more efficient and provides huge ROI
Our organization used to have big problems with hiring managers going rogue and hiring positions that aren't approved by Finance - we built an approval workflow in the system that triggers before any req is approved which has completely solved this problem
Dayforce Wallet has been a huge perk for our employees - it's heavily used and our crew love it
It’s extremely difficult to evaluate ROI of a tool like CrossKnowledge, but it’s only been a little over a year since we rolled it out across the organisation and we’ve already made it part of our performance management system
