Likelihood to Recommend
I can't think of too many scenarios where it's not well suited. Maybe it would be too much for a very small company. Maybe it's not the best fit for a company located in a country where Ceridian doesn't have its own payroll platform (list is shrinking). But for any company looking for efficiency and standardization in terms of payroll, HR, and even operational processes, I think you can't go wrong with Ceridian.
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This software is perfect for any company that has document/pdf-based training files that they want to convert into actual training modules for new employees. It is easy for new employees to use and navigate, and the quizzes that can be added at the end of each section/module are great for ensuring new employees' understanding of your content. It probably wouldn't be best suited if you need more interaction during your training process - but for those that just need employees to view and read text/images/videos and to be quizzed after, it is great.
Read full review Pros Reporting. It has an extensive report builder with stock reports, ad-hoc reports, and the ability to build your own custom reports. Payroll. The continuous payroll engine makes processing complex payrolls much easier and faster. Forms. The stock forms are a great jumping off point to start creating custom forms that work better for your processes and organization. Documentation. Every module is well documented, and you're always bound to learn something if you read through them properly! Read full review Assign a predefined route to a certain place User interface is very good and clean Very effective user experience Issues or problems are handled rapidly by their customer support team Read full review Cons FMLA and leave tracking, no formal system. Attendance management. Points cannot be edited from AM; you have to constantly unlock timesheets to update points. Attendance management link to forms for write-ups. Write-ups are still a manual form process. There is no link from AM to HR incidents. Supports lack of urgency. Some cases drag out due to no response from support. Then you get flopped to another support person and have to start over at the beginning. End-dated entitlements should not be seen on the ECP screen. New policies should not be seen until the start date. An easier way to create forms. Drag and drop. Write-ups should have workflows with digital acknowledgments from employees and managers. Benefits - medical support orders should be able to lock employees' dependents so they cannot be removed from benefits. Transfers - schedules and pay should auto-update to the new ECP info. Headcount as a qualifier on pay policies. Workflow visibility on forms. Easy way to see whose approval is still pending. When printing forms, workflow approvals need to show on the printout. Read full review We have courses that are required for each employee based on their job title, and then, many courses we consider to be elective for that job title. We have not found a method to distinguish between those in order to view an employee's performance on required courses only. Reports are only available by user ID or user name. We have some facilities or managers who need the user ID (based on payroll entry) and some that need names (employees they interact with each day). Read full review Likelihood to Renew
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
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We have not had any problems with TalentLMS. It has worked well for all of our employees.
Read full review Usability
I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
Read full review Reliability and Availability
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Read full review Performance
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Read full review Support Rating
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
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The support is great, you can either go online and get the training you need or you can work with talent directly to get the support you need, they are readily and easily available and are very friendly, the support structure that they have is great. The other thing is that from a bug's perspective Talent has never had any issue so I really haven't had to use the support outside of trying to figure out how to do certain things.
Read full review In-Person Training
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Read full review Online Training
The online training is very good, there is a wide variety of topics offered and several dates and times. The instructors are very knowledgeable about the subjects they are teaching. There are so many ways to program Dayforce that just the basics seem to be covered in the class.
Read full review Implementation Rating
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Read full review Alternatives Considered
In past lives I have worked at organizations who stitch multiple software solutions together via an integration - it is an absolute nightmare and is prone to breaking. Having everything in one place allows the data to flow under one roof which simplifies the whole process. It also creates a much easier platform for our crew - nobody wants to remember URL's/Passwords for five different sites
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TalentLMS is more all-inclusive with a lot of great options and the ability to upload PowerPoint presentations. Some of the other LMS companies required other software ad-ons, oftentimes with a cost, to meet functionality. Some other companies use a different format for training reports. Unlike TalentLMS, in which Excel-based reports are very easily generated.
Read full review Scalability
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Read full review Return on Investment The company overall is saving money because we have one platform instead of 12 Our HR staff and managers are saving time as all employee information is in one platform and not having to toggle between 12 different platforms looking at reports to get the information you receive. The information in Dayforce is in real time. The employee experience in Dayforce is more user friendly and easier to navigate from the time someone applies to when they are onboarding to benefits enrollment, to updating their employee information throughout the year. Read full review Dramatically more cost-effective than alternatives, with greater feature sets. Made our eCommerce training deployment a breeze. Hard to attribute an ROI to just the LMS specifically but it would be a high multiple in a period of just a few months. Read full review ScreenShots Ceridian Dayforce HCM Screenshots