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Top Rated
1008 Ratings

Ceridian Dayforce HCM

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Top Rated
1008 Ratings
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Score 7 out of 100
210 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Human Resource Management

    6.7

    Ceridian Dayforce HCM

    67%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 7/7 features

    Employee demographic data

    7.1
    71%
    425 Ratings
    N/A
    0 Ratings

    Employment history

    7.4
    74%
    455 Ratings
    N/A
    0 Ratings

    Job profiles and administration

    6.5
    65%
    446 Ratings
    N/A
    0 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    7.1
    71%
    450 Ratings
    N/A
    0 Ratings

    Organizational charting

    6.2
    62%
    411 Ratings
    N/A
    0 Ratings

    Organization and location management

    6.4
    64%
    450 Ratings
    N/A
    0 Ratings

    Compliance data (COBRA, OSHA, etc.)

    5.9
    59%
    297 Ratings
    N/A
    0 Ratings

    Payroll Management

    7.0

    Ceridian Dayforce HCM

    70%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 7/7 features

    Pay calculation

    7.7
    77%
    486 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    5.8
    58%
    244 Ratings
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    7.5
    75%
    56 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    6.3
    63%
    389 Ratings
    N/A
    0 Ratings

    Direct deposit files

    8.0
    80%
    472 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    7.1
    71%
    373 Ratings
    N/A
    0 Ratings

    Reimbursement management

    6.4
    64%
    250 Ratings
    N/A
    0 Ratings

    Leave and Attendance Management

    6.9

    Ceridian Dayforce HCM

    69%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 3/3 features

    Approval workflow

    6.9
    69%
    417 Ratings
    N/A
    0 Ratings

    Balance details

    6.8
    68%
    431 Ratings
    N/A
    0 Ratings

    Annual carry-forward and encashment

    6.9
    69%
    353 Ratings
    N/A
    0 Ratings

    Employee Self Service

    6.8

    Ceridian Dayforce HCM

    68%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 5/5 features

    View and generate pay and benefit information

    7.5
    75%
    483 Ratings
    N/A
    0 Ratings

    Update personal information

    7.6
    76%
    492 Ratings
    N/A
    0 Ratings

    View company policy documentation

    6.3
    63%
    335 Ratings
    N/A
    0 Ratings

    Employee recognition

    5.6
    56%
    177 Ratings
    N/A
    0 Ratings

    View job history

    7.1
    71%
    404 Ratings
    N/A
    0 Ratings

    Asset Management

    4.3

    Ceridian Dayforce HCM

    43%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 1/1 features

    Tracking of all physical assets

    4.3
    43%
    82 Ratings
    N/A
    0 Ratings

    HR Reporting

    5.8

    Ceridian Dayforce HCM

    58%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 3/3 features

    Report builder

    6.0
    60%
    491 Ratings
    N/A
    0 Ratings

    Pre-built reports

    6.0
    60%
    490 Ratings
    N/A
    0 Ratings

    Ability to combine HR data with external data

    5.3
    53%
    346 Ratings
    N/A
    0 Ratings

    Onboarding

    6.1

    Ceridian Dayforce HCM

    61%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 2/2 features

    New hire portal

    5.7
    57%
    298 Ratings
    N/A
    0 Ratings

    Manager tracking tools

    6.4
    64%
    266 Ratings
    N/A
    0 Ratings

    Performance and Goals

    6.0

    Ceridian Dayforce HCM

    60%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 4/4 features

    Corporate goal setting

    6.2
    62%
    165 Ratings
    N/A
    0 Ratings

    Individual goal setting

    5.9
    59%
    180 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    6.0
    60%
    154 Ratings
    N/A
    0 Ratings

    Performance tracking

    6.2
    62%
    186 Ratings
    N/A
    0 Ratings

    Performance Management

    6.1

    Ceridian Dayforce HCM

    61%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 5/5 features

    Performance plans

    6.2
    62%
    193 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    6.3
    63%
    169 Ratings
    N/A
    0 Ratings

    Review status tracking

    6.3
    63%
    198 Ratings
    N/A
    0 Ratings

    Review reminders

    5.8
    58%
    195 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    5.7
    57%
    177 Ratings
    N/A
    0 Ratings

    Succession Planning

    5.6

    Ceridian Dayforce HCM

    56%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 4/4 features

    Create succession plans/pools

    5.3
    53%
    78 Ratings
    N/A
    0 Ratings

    Candidate ranking

    5.3
    53%
    82 Ratings
    N/A
    0 Ratings

    Candidate search

    6.2
    62%
    86 Ratings
    N/A
    0 Ratings

    Candidate development

    5.6
    56%
    79 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    6.3

    Ceridian Dayforce HCM

    63%

    Genesys PureConnect (discontinued)

    Feature Set Not Supported
    N/A
    Ceridian Dayforce ranks higher in 7/7 features

    Job Requisition Management

    6.0
    60%
    227 Ratings
    N/A
    0 Ratings

    Company Website Posting

    6.3
    63%
    222 Ratings
    N/A
    0 Ratings

    Publish to Social Media

    6.2
    62%
    186 Ratings
    N/A
    0 Ratings

    Job Search Site Posting

    6.4
    64%
    215 Ratings
    N/A
    0 Ratings

    Duplicate Candidate Prevention

    6.8
    68%
    181 Ratings
    N/A
    0 Ratings

    Applicant Tracking

    6.1
    61%
    223 Ratings
    N/A
    0 Ratings

    Notifications and Alerts

    6.3
    63%
    217 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Ceridian Dayforce HCM

    Feature Set Not Supported
    N/A
    7.1

    Genesys PureConnect (discontinued)

    71%
    Genesys PureConnect (discontinued) ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    5.8
    58%
    52 Ratings

    Validate callers

    N/A
    0 Ratings
    6.9
    69%
    46 Ratings

    Outbound response

    N/A
    0 Ratings
    6.6
    66%
    39 Ratings

    Call forwarding

    N/A
    0 Ratings
    7.9
    79%
    53 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    5.4
    54%
    42 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.4
    84%
    54 Ratings

    Predictive dialing

    N/A
    0 Ratings
    6.9
    69%
    35 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    REST APIs

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Call scripts

    N/A
    0 Ratings
    7.0
    70%
    37 Ratings

    Call tracking

    N/A
    0 Ratings
    7.9
    79%
    52 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.0
    70%
    42 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.4
    74%
    36 Ratings

    Workforce Optimization (WFO)

    Ceridian Dayforce HCM

    Feature Set Not Supported
    N/A
    7.5

    Genesys PureConnect (discontinued)

    75%
    Genesys PureConnect (discontinued) ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.2
    82%
    49 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.1
    81%
    37 Ratings

    Recording

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Quality management

    N/A
    0 Ratings
    7.1
    71%
    44 Ratings

    Call analytics

    N/A
    0 Ratings
    7.7
    77%
    41 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.3
    73%
    50 Ratings

    Live reporting

    N/A
    0 Ratings
    8.2
    82%
    46 Ratings

    Customer surveys

    N/A
    0 Ratings
    6.2
    62%
    34 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    6.1
    61%
    29 Ratings

    Attribute Ratings

    • Ceridian Dayforce is rated higher in 5 areas: Availability, Online Training, Product Scalability, Vendor post-sale, Vendor pre-sale
    • Genesys PureConnect (discontinued) is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Implementation Rating, Configurability, Ease of integration

    Likelihood to Recommend

    6.8

    Ceridian Dayforce HCM

    68%
    531 Ratings
    7.3

    Genesys PureConnect (discontinued)

    73%
    113 Ratings

    Likelihood to Renew

    8.5

    Ceridian Dayforce HCM

    85%
    77 Ratings
    8.6

    Genesys PureConnect (discontinued)

    86%
    12 Ratings

    Usability

    7.5

    Ceridian Dayforce HCM

    75%
    53 Ratings
    8.9

    Genesys PureConnect (discontinued)

    89%
    9 Ratings

    Availability

    9.9

    Ceridian Dayforce HCM

    99%
    23 Ratings
    9.1

    Genesys PureConnect (discontinued)

    91%
    6 Ratings

    Performance

    5.1

    Ceridian Dayforce HCM

    51%
    25 Ratings
    8.8

    Genesys PureConnect (discontinued)

    88%
    6 Ratings

    Support Rating

    6.6

    Ceridian Dayforce HCM

    66%
    99 Ratings
    8.0

    Genesys PureConnect (discontinued)

    80%
    16 Ratings

    In-Person Training

    7.0

    Ceridian Dayforce HCM

    70%
    11 Ratings
    8.2

    Genesys PureConnect (discontinued)

    82%
    4 Ratings

    Online Training

    8.8

    Ceridian Dayforce HCM

    88%
    17 Ratings
    8.3

    Genesys PureConnect (discontinued)

    83%
    3 Ratings

    Implementation Rating

    5.7

    Ceridian Dayforce HCM

    57%
    72 Ratings
    6.1

    Genesys PureConnect (discontinued)

    61%
    21 Ratings

    Configurability

    6.2

    Ceridian Dayforce HCM

    62%
    25 Ratings
    9.0

    Genesys PureConnect (discontinued)

    90%
    4 Ratings

    Ease of integration

    8.0

    Ceridian Dayforce HCM

    80%
    16 Ratings
    8.1

    Genesys PureConnect (discontinued)

    81%
    4 Ratings

    Product Scalability

    9.9

    Ceridian Dayforce HCM

    99%
    14 Ratings
    8.2

    Genesys PureConnect (discontinued)

    82%
    3 Ratings

    Vendor post-sale

    8.9

    Ceridian Dayforce HCM

    89%
    36 Ratings
    8.8

    Genesys PureConnect (discontinued)

    88%
    6 Ratings

    Vendor pre-sale

    9.9

    Ceridian Dayforce HCM

    99%
    24 Ratings
    8.8

    Genesys PureConnect (discontinued)

    88%
    6 Ratings

    Likelihood to Recommend

    Ceridian

    Ceridian Dayforce is one of the large human capital management (HCM) system providers. I would expect most large organizations would have it on their shortlist if evaluating HCM providers. It has a variety of modules in the HR space. Our usage is limited to payroll and benefits for the United States. As an end user, I find it to be fairly intuitive and the integrations with other systems (SuccessFactors, third party benefits providers) in my experience has worked without issue.
    Read full review

    Discontinued Products

    CIC is best suited for business models that rely on heavily leverage Data Integration especially one like ours that require real-time and high-speed data access for billing and customer integration. CIC is not well suited for small organizations < 50 where they are only answering phones in the course of doing business VS. the business is the phone.
    Read full review

    Pros

    Ceridian

    • Benefits and Payroll Integration - changes happen in real time.
    • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
    • Site is easy for employees to navigate and has a 'clean' presentation.
    Read full review

    Discontinued Products

    • Purely Software Based System: On Microsoft OS. It is an all software-based system making it easy to manage, integrate and interface with other systems
    • One Vendor: All modules, IVR, ACD, Dialer, WFM are from one vendor. So, no compatibility and latency issues at all.
    • Superb Notifier Service: You don't have to restart any process or service for a change to take effect.
    Read full review

    Cons

    Ceridian

    • Benefits functions on HR side, too much manual entry.
    • I know it’s for protection purposes but it gets annoying when you constantly need to input a security code texted to you.
    • Wish the onboarding progress page for managers can automatically update instead of being needed to manually update.
    Read full review

    Discontinued Products

    • Licensing can be challenging and very expensive.
    • Client templates are hard to administer and are built very different than the rest of the functionality.
    • Web desktop has been slow to come along and include all the features.
    • Optimizer is very sub-par product.
    Read full review

    Pricing Details

    Ceridian Dayforce HCM

    Starting Price

    Editions & Modules

    Ceridian Dayforce HCM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Genesys PureConnect (discontinued)

      Starting Price

      Editions & Modules

      Genesys PureConnect (discontinued) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Ceridian

        We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
        Read full review

        Discontinued Products

        We are so embedded on Pure Connect that we like to progress with it. For instance, we are looking into ways to provide different solutions to our customers, help our business to succeed, and work in a better CX.
        One of the biggest advantages is that all is in one platform.
        Read full review

        Usability

        Ceridian

        I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
        Read full review

        Discontinued Products

        Our new hire Contact Center agents are able to pick it up quickly and intuitively use it without many questions. As an Admin I was able to learn it quickly with out much training by using internal and external resources
        Read full review

        Reliability and Availability

        Ceridian

        We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
        Read full review

        Discontinued Products

        The application itself uses a hub and spoke model that can help isolate errors in one section of the application from the rest, creating a much more stable overall program. Of all of the outages that we've had with our contact center platform, I can count on one hand how often it was truly a Genesys issue rather than a network issue, server issue or issue with a platform relied upon for an integration (web services, db calls).
        Read full review

        Performance

        Ceridian

        We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
        Read full review

        Discontinued Products

        Some of the client applications take a bit of time on initial load, but with the move towards web based applications that issue is alleviated. You can tell that effort really isn't putting into the desktop apps any longer and that the client development effort is being put into bringing Interaction Connect closer to feature parity with the desktop (and bringing wholly new features to Connect). As far as IVR operations, web service calls, database operations: they all operate reasonably.
        Read full review

        Support Rating

        Ceridian

        Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
        Read full review

        Discontinued Products

        Some cases are resolved quickly others are taking longer and the reseller sometimes has to chase support several times and explain the issue seen several times. While being a direct customer before, I recognise this and it seems that when a case moves to another engineer they don’t read the previous case notes or don’t understand what has been done. This, from a customers perspective, slows down resolution times.
        Read full review

        In-Person Training

        Ceridian

        Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
        Read full review

        Discontinued Products

        I liked the setup of the whole class. The instructor knew the topic well enough to answer questions from entry level to a more advanced one.
        Instructor encouraged participation of the whole class and was able to engage every one. Also provided "real live" examples so everyone can relate to it.
        Read full review

        Online Training

        Ceridian

        The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
        Read full review

        Discontinued Products

        The online training itself is good. You are provided resources and can self study to a certain point, but the pacing always felt off. Either snails pace or like trying to drink from a fire hose. I think this easily could have had to do with course material and my personal preparations, though. I would say my main gripe is that since the acquisition the team responsible for actually booking training is very unresponsive and often not knowledgeable about the courses they offer. Booking my last training was a real chore.
        Read full review

        Implementation Rating

        Ceridian

        Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
        Read full review

        Discontinued Products

        Don't try to go the perfect solution as a first target. Work on answer the more needs with a simple solution. Then analyse and try again to answer the most needs with adding a bit if complexity only if require. No needs to customise straight from the beginning or deployment takes too long.
        Read full review

        Alternatives Considered

        Ceridian

        ADP Workforce Now is the system we used prior and that I still use for other consulting services, and this system falls far inferior to the functionality of Ceridian Dayforce especially in terms of payroll processing and delivery but also in other aspects like benefits, employee profile management, and access permissions.
        Read full review

        Discontinued Products

        Call Manager, you had to buy all the components that are out of the box for PureConnect. The licensing model is more expensive on the Cisco side vs the Genesys PureConnect side. Lastly was on the Cisco side since you have to connect/integrate all the components on the cisco side you have to have so many vendors to install those parts. This drives the cost up even more so it was not worth going that route for our organization.
        Read full review

        Scalability

        Ceridian

        Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
        Read full review

        Discontinued Products

        Genesys PureConnect's core and adjunct model allows for fairly easy growth in satellite locations via off site session managers, remote located media servers, remote content servers, etc to allow you to spread the infrastructure out while not pushing as much network traffic to your core data centers.
        Read full review

        Return on Investment

        Ceridian

        • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
        • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
        • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
        • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
        Read full review

        Discontinued Products

        • We're improving our CX by optimizing our call centers, using additional attributes and keys to identify the best rep for the job.
        • We are also streamlining the journey of each individual customer by using PureConnect as the central interface for omnichannel interactions, allowing us to pick up the conversation where we left off.
        • Using additional attributes that start with the contact center interaction, we're able to track a student journey and proactively step in - increasing our individualized support to focus on the student outcome.
        Read full review

        Screenshots

        Add comparison