Likelihood to Recommend
In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
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It's definitely well suited for all organizations with knowledge workers who use computers to do their work and are able to log in and enter their time on a regular basis. I've always had access to it as part of my job and love using SpringAhead. It may be less appropriate in a role where the worker does not have regular access to a computer to enter their hours digitally.
Read full review Pros Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run. Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required. Read full review Allows for tracking of time very easily. Users can add all their project's time in one place instead of drilling into each project. Managers can approve their team's time all in one place. We do not need to drill down to find the info and approve. Users who don't report to the manager but are part of the project can still be approved by the project manager. Reports are easy to read when looking at historical information. Reports can be run with multiple parameters that the user needs. Read full review Cons Customer Support is Horrible They over bill you for everything and ignore cancellation requests They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year. They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months) Read full review Automated reminders to employees would be great A more modern and up-to-date user interface The approvals system for projects vs. users could use some work Read full review Support Rating
Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
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Have not used any other payroll software in my experience.
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We selected SpringAhead because of price and usability. This tool is easy to set up and configure. It is a cloud application allowing access from anywhere. There were no training requirements. When you have a small use case this tool is the way to go. We moved off SpringAhead to get more functionality and it has required a lot more training and effort to maintain and utilize
Read full review Return on Investment The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue. Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed). Read full review Positive - tracking return on project investments Positive - being able to plan on future projects Positive - being able to manage costs and attendance Read full review ScreenShots