Ceridian Powerpay vs. PaycheckCity

In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.

I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.

Incentivized

This is a great tool that works extremely well for smaller businesses. I am not sure how it would perform against enterprise tools.

Incentivized

• Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
• Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.

Incentivized

• Easily generates reports and year end tax data
• Does not limit or add to cost when needing more resources
• Saves us tons of time by streamlining the process

• Customer Support is Horrible
• They over bill you for everything and ignore cancellation requests
• They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
• They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)

• Could have more functionality but it is definitely great for the cost.
• More responsive support team.

Incentivized

Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.

Incentivized

Have not used any other payroll software in my experience.

Incentivized

This is really the only tool I have personally used but it has saved a lot of time and worked well so we have not had the need to try another. There are not really any competitors or options we have tried besides traditional payment methods

Incentivized

• The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
• Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).

Incentivized

• Helps us save time
• Makes payments easier
• Helps to automate a lot of the processes
• Less errors