Likelihood to Recommend
In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
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HAving used competitor products like the ancient PeopleSoft and some other legacy tools like Workday, Rippling outshines them significantly.
The product feels as though it was developed for users and not just for company HR teams. Because it is easy to use I find that I use it frequently. I am on top of my to-do duties and have more time, space and energy to focus on the actual work of my job.
Read full review Pros Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run. Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required. Read full review Its very easy to use, as in, I know where to find things very easily The design of the platform is user friendly, organized and has a clean look I receive notifications pretty instantly when requesting changes or time off There is instructions and notifications to help guide you when you first sign in, which is nice I like that I have to include an authenticator code to gain access, security it important to me! Read full review Cons Customer Support is Horrible They over bill you for everything and ignore cancellation requests They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year. They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months) Read full review As we grow, the pricing of additional modules looks like it will grow quickly. Keeping this low would encourage us to lean into more use cases faster. Changing employee salaries in the UI/UX was difficult the first time we learned how to do it. Expense management could be more automated - Automatically creating filters on approved or unapproved expenses rather than post-hoc review. Read full review Likelihood to Renew
Good experience with Rippling thus far, would renew
Read full review Usability
Usability for Rippling is one of the best features and positives of implementing this system. There is almost no user interaction related to the onboarding process which is one of the most demanding and stressful parts about HR. As a personal user, the interface/UI is simple and easy to follow with large icons and no clutter of information you don't need. As a backend user, reports are easy to refresh
Read full review Reliability and Availability
I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review Performance
Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
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Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
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The support provides adequate answers as long as you are able to properly outline a detailed problem statement (So you have to be an experienced user), from my experience, I believe Rippling should have a way to contact them faster such as a live chat or call availability (at least for 1,000+ employees clients) instead of just email and also they working hours being limited to Monday-Friday are not great. I've personally encountered a problem on a Friday night that ended up affective a business-critical operation and could not get it resolved until the next Monday, that was certainly not a great weekend.
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Have not used any other payroll software in my experience.
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I've used ADP for payroll in the past, and like some others I've used, it was a bit clunky and outdated. In comparison, Rippling has a much cleaner and modern look and feel and it's easy to find what you're looking for. Unlike others I have had experiences with, Rippling is easy to login and use on a mobile device as well.
Read full review Scalability
I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review Return on Investment The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue. Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed). Read full review Rippling has helped us with Google negotiations time and time again Being a re-seller of Google means they take the burden of support, they're 9 to 6 Mon-Fri, so if something blows up on a weekend you can't get anyone until Monday At times, the integration options are a bit obtuse and confusing. Read full review ScreenShots