What users are saying about
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Top Rated
39 Ratings
8 Ratings
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Score 6.1 out of 100

UKG Dimensions

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Top Rated
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Payroll Management

    4.4

    Ceridian Powerpay

    44%

    UKG Dimensions

    Feature Set Not Supported
    N/A
    Ceridian Powerpay ranks higher in 7/7 features

    Pay calculation

    5.6
    56%
    3 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    1.2
    12%
    2 Ratings
    N/A
    0 Ratings

    Direct deposit files

    5.6
    56%
    3 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    5.6
    56%
    3 Ratings
    N/A
    0 Ratings

    Reimbursement management

    5.6
    56%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Ceridian Powerpay is rated higher in 1 area: Support Rating
    • UKG Dimensions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.5

    Ceridian Powerpay

    55%
    3 Ratings
    8.3

    UKG Dimensions

    83%
    30 Ratings

    Usability

    Ceridian Powerpay

    N/A
    0 Ratings
    9.0

    UKG Dimensions

    90%
    1 Rating

    Support Rating

    8.0

    Ceridian Powerpay

    80%
    2 Ratings
    7.0

    UKG Dimensions

    70%
    2 Ratings

    Likelihood to Recommend

    Ceridian Powerpay

    In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
    I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
    Anonymous | TrustRadius Reviewer

    UKG Dimensions

    UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
    Ron Bowden | TrustRadius Reviewer

    Pros

    Ceridian Powerpay

    • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
    • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    UKG Dimensions

    • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
    • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
    • UI is very easy to follow and intuitive
    Alexandria Pablos | TrustRadius Reviewer

    Cons

    Ceridian Powerpay

    • Customer Support is Horrible
    • They over bill you for everything and ignore cancellation requests
    • They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
    • They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)
    Greg Dykstra | TrustRadius Reviewer

    UKG Dimensions

    • Integrations need to be more accessible to the administration and more flexible in change adoption.
    • Performance Reviews need to be flexible on the cycles. We don't offer PR all on one focal date. We review employees on their anniversary dates.
    • Attendance Tracking needs to deliver more real-time notifications and correct itself real-time when exceptions or incidents are fixed.
    Ana Davalos | TrustRadius Reviewer

    Pricing Details

    Ceridian Powerpay

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    UKG Dimensions

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    Usability

    Ceridian Powerpay

    No score
    No answers yet
    No answers on this topic

    UKG Dimensions

    UKG Dimensions 9.0
    Based on 1 answer
    UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
    Kelley Doss | TrustRadius Reviewer

    Support Rating

    Ceridian Powerpay

    Ceridian Powerpay 8.0
    Based on 2 answers
    Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    UKG Dimensions

    UKG Dimensions 7.0
    Based on 2 answers
    • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
    • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
    • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
    Lavanya Reddy | TrustRadius Reviewer

    Alternatives Considered

    Ceridian Powerpay

    Have not used any other payroll software in my experience.
    Anonymous | TrustRadius Reviewer

    UKG Dimensions

    UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Ceridian Powerpay

    • The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
    • Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).
    Anonymous | TrustRadius Reviewer

    UKG Dimensions

    • There was a ton of brainpower, sweat, and tears put into building out our system. It would have been helpful to have access to Knowledge Map Live to take classes for a few months before starting with our implementation team. We redid a ton of work after the rollout to work better for our organization.
    • Saved a ton of time and managing employees with restricted punches, and timekeeping functionality while it compares schedules.
    • Great reporting capability thorough out the system. Great report customization.
    • Helpful people when a case is opened with a pretty quick response time.
    Samantha Jedlow | TrustRadius Reviewer

    Screenshots

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