What users are saying about
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18 Ratings
4 Ratings
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Score 8.2 out of 100

Hopin

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18 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Certain Event Automation Software

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.
Marina Aleixo | TrustRadius Reviewer

Hopin

Less Suited - If you want a basic webinar, just use something less complex, or when the events are very large scale and need integration for hybrid elementsBest Suited - anything else: If running a number of recurring events, even if they're different, this platform is exceptional. When running events where you want options like breakout rooms, networking, numerous rooms at the same time, etc., this ticks the boxes.
Nathan Spencer | TrustRadius Reviewer

Pros

Certain Event Automation Software

  • Easy to use and create
  • Easy to pull reports once event has been sent to attendees
  • Great way to gather a lot of information
Courtney Bradley | TrustRadius Reviewer

Hopin

  • Hopin constantly is iterating to create a really user-friendly back-end system. As a company, it recognizes that event managers are being faced with the challenge of becoming virtual production technicians and mak[ing] that change easier to manage.
  • Hopin's back-end studio broadcast system makes it easy to create a seamless stream between pre-recorded and live presentations, with additional branding assets to make the overall stream look more professional and put together.
  • Hopin's networking and polling functionalities create great engagement within the platform that is measurable.
  • Hopin's ability to integrate with Salesforce and Marketo makes the lead flow process automatic and saves Event Managers from having to transfer that data manually.
Tracey Major | TrustRadius Reviewer

Cons

Certain Event Automation Software

  • Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
  • UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.
Marina Aleixo | TrustRadius Reviewer

Hopin

  • The customizing capability of their landing pages and event is extensive but difficult to do without a background in design. Although designed to be user-friendly, it still takes a large investment of time and learning to do well.
  • The registrant join flow for their embedded registration form is lengthy and clunky. Thankfully if you utilize one of their many automation integrations, this isn't a necessary function.
Margaret Shaeffer | TrustRadius Reviewer

Usability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

Hopin

Hopin 10.0
Based on 1 answer
I'm a pretty tech-savvy person but I still feel that Hopin was pretty user-friendly even for those of you who are less tech-savvy. Great thing is, you can play around and test the platform with the free version which allows you to get familiar with it before committing to the paid. I learned most of it on the free version which then made me more confident when deciding to use the paid version. Not only did it help me on the setup side, but it also proved to me that this was what we needed to do what we needed to do.
Brian Burge | TrustRadius Reviewer

Support Rating

Certain Event Automation Software

No score
No answers yet
No answers on this topic

Hopin

Hopin 10.0
Based on 1 answer
For the most part, I was able to find what I needed on Hopin's site but when I couldn't find what I needed, their support was there to answer any questions we had in a very timely manner.
Brian Burge | TrustRadius Reviewer

Alternatives Considered

Certain Event Automation Software

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance
Courtney Bradley | TrustRadius Reviewer

Hopin

It has a very responsive customer service unlike many other famous and popular platforms so it is a great sigh of relief because as a user I am confident that whenever I come across any hurdles and discrepancies in the software the team will be there to sort it out. Moreover, Hopin also provides regular updates in order to continuously improve the platform which again is a great aspect of it. Hopin is always improving and the progress in the software does not stop at any point. They are always making sure that the users get the latest level of services so as a user this is satisfactory news.
Nathan Linkon | TrustRadius Reviewer

Return on Investment

Certain Event Automation Software

  • Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
  • Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
  • Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
  • In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.
Marina Aleixo | TrustRadius Reviewer

Hopin

  • This one is hard to say. We had a solution before, which was virtually free to use and worked okay for us. I can't really tell if using a high-priced platform like Hopin has increased the revenue brought in over the free solution. We would have to do a true split test where we sent half of our attendees to one platform and the other half to Hopin, and see if the additional spend is worth it. As far as true ROI, it's hard to compete with an infinite ROI since the other solution was free. But using Hopin may result in additional profit, meaning we may have made at least our investment more and then some over what we would have made using the free solution.
Nicholas Kouvatsos | TrustRadius Reviewer

Pricing Details

Certain Event Automation Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Certain Event Automation Software Editions & Modules

Additional Pricing Details

Hopin

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hopin Editions & Modules

Edition
Starter$83.251
BusinessContact Sales
EnterpriseContact Sales
Growth$667.003
  1. per month
  2. none
  3. per month
Additional Pricing Details

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